{"schemaVersion":"jobsearcher.job.v1","id":"a1d96d8e07dcda825bd1d56b","url":"https://jobsearcher.com/jobs/a1d96d8e07dcda825bd1d56b","canonicalUrl":"https://jobsearcher.com/jobs/a1d96d8e07dcda825bd1d56b","title":"Software Project Coordinator (Operations)","description":"Position Overview\r\nKPI Solutions is seeking a Software Project Coordinator with Operational Responsibilities to support both new software implementation projects and ongoing operational support for our current projects. This role combines project coordination duties with day-to-day operational management, ensuring successful project delivery while maintaining optimal performance of deployed systems. The ideal candidate thrives in a dynamic environment, balancing multiple priorities between new implementations and supporting live production systems.\r\nAbout KPI Solutions\r\nKPI Solutions specializes in warehouse automation, material handling equipment integration, and supply chain optimization software. We deliver end-to-end solutions including WMS, WCS, WES, and custom integration services to clients across e-commerce, 3PL, retail distribution, manufacturing, and other logistics-intensive industries.\r\nImplementation Project Management\r\nCoordinate software implementation projects from kickoff through go-live and handoff to operations\r\nDevelop and maintain project schedules, task lists, and deliverable tracking across multiple concurrent implementations\r\nOrganize project meetings including kickoffs, weekly status calls, UAT sessions, and go-live planning\r\nTrack project milestones, dependencies, risks, and issues; escape appropriately\r\nCoordinate resources across internal teams (software engineers, integration specialists, support staff) and external vendors\r\nPrepare project status reports, financial summaries, and executive dashboards\r\nManage project documentation including requirements, specifications, test plans, and training materials\r\nSupport change order processing and scope management\r\nCoordinate equipment procurement, software licensing, and third-party services\r\nFinancial & Budget Tracking\r\nBuild and maintain project budgets tracking all costs (labor, software, hardware, travel, services)\r\nMonitor project financials daily/weekly; generate variance reports and forecast to completion\r\nTrack invoices, purchase orders, and expense reports\r\nCoordinate billing milestone achievement and customer invoicing\r\nCalculate project profitability metrics and ROI\r\nSupport contract reviews and pricing analysis\r\nImplementation Activities\r\nCoordinate data migration activities (item masters, locations, inventory, historical data)\r\nSchedule and support testing phases: functional, integration, performance, UAT\r\nOrganize training sessions for client operations and IT teams\r\nCoordinate go-live activities including cutover planning, hypercare support, and stabilization\r\nTrack post-implementation performance against contracted SLAs and design specifications\r\nDaily System Operations Management\r\nMonitor production systems for performance, availability, and operational issues across client base\r\nServe as primary operational point of contact for assigned clients\r\nConduct regular operational health checks and system performance reviews\r\nTrack and analyze daily operational metrics: throughput, accuracy, system uptime, error rates\r\nCoordinate resolution of operational issues working with support teams, clients, and vendors\r\nEscalate critical issues following defined procedures and SLAs\r\nMaintain operational documentation including SOPs, troubleshooting guides, and configuration records\r\nClient Relationship & Support Coordination\r\nBuild and maintain strong relationships with client operations teams and key stakeholders\r\nConduct weekly/monthly operational review meetings with assigned clients\r\nAddress client concerns, requests, and escalations in a timely professional manner\r\nCoordinate enhancement requests and system optimization initiatives\r\nSupport client training needs for new users, refresher training, and process changes\r\nGather client feedback and identify opportunities for service improvement\r\nAct as client advocate internally, ensuring their operational needs are understood and addressed\r\nSystem Monitoring & Performance Optimization\r\nMonitor system performance dashboards and operational metrics in real-time\r\nIdentify trends, anomalies, and degradation in system performance\r\nCoordinate performance tuning activities with technical teams\r\nTrack and report on SLA compliance (uptime, response time, transaction volume)\r\nSupport capacity planning and scaling activities as client volumes grow\r\nCoordinate preventive maintenance windows and system upgrades\r\nMonitor integration health between WMS, WES/WCSERP, TMS, and other connected systems\r\nIssue & Incident Management\r\nTriage and categorize incoming operational issues (severity 1-4)\r\nCoordinate incident response for critical production issues (severity 1/2)\r\nFacilitate troubleshooting efforts across technical teams and vendors\r\nCommunicate status updates to clients during incident resolution\r\nDocument issues, root causes, and resolutions in ticketing system\r\nTrack issue trends and drive continuous improvement initiatives\r\nConduct post-incident reviews and ensure corrective actions are implemented\r\nOperational Data & Reporting\r\nGenerate daily/weekly/monthly operational reports for clients and internal stakeholders\r\nCreate and maintain operational dashboards showing key performance metrics\r\nAnalyze operational data to identify improvement opportunities\r\nTrack warehouse performance metrics: throughput, accuracy, productivity, equipment utilization\r\nMonitor system performance metrics: transaction volumes, response times, error rates, uptime\r\nPrepare quarterly business reviews (QBRs) for assigned clients\r\nBenchmark client performance against industry standards and peer operations\r\nContinuous Improvement\r\nIdentify and drive operational efficiency improvements for clients\r\nCoordinate implementation of process improvements and system enhancements\r\nSupport optimization projects (slotting, wave planning, labor standards, equipment utilization)\r\nLead or participate in root cause analysis for recurring issues\r\nDocument and share best practices across client base\r\nCoordinate lessons learned sessions and knowledge transfer\r\nVendor & Partner Coordination\r\nCoordinate with software vendors (WMS, WCS providers) on support issues and enhancements\r\nManage relationships with equipment vendors for maintenance and support\r\nCoordinate with system integrators and third-party service providers\r\nTrack vendor SLA compliance and performance\r\nEscalate vendor issues and coordinate resolution\r\nEducation & Experience\r\nBachelor's degree in Business, Supply Chain, Computer Science, Engineering, or related field\r\n3-5 years of combined experience in project coordination and operational support roles\r\nExperience with software systems in warehouse, distribution, or logistics environments\r\nDemonstrated ability to manage both project work and ongoing operational responsibilities\r\nExperience supporting production systems and handling critical incidents\r\nStrong track record of client relationship management\r\nBenefits\r\nMedical Insurance\r\nDental Insurance\r\nVision Insurance\r\nHealth Care Concierge Service\r\n401(k) Retirement Plan (Pre-tax & Roth)\r\nCompany paid Basic Life Insurance, Short-Term Disability & Long-Term Disability\r\nVoluntary Life & AD&D Insurance\r\nVoluntary Accident, Critical Illness & Hospital Indemnity Insurance\r\nPet Insurance\r\nMilk Stork Program\r\nWellness Program with gift card redemption and wellness challenges\r\nPaid Time Off (Vacation, Sick & 10 Holidays)\r\nTraining & Development\r\nTravel: 20-30% for project implementations, client visits, and operational support\r\nEqual Employment Opportunity\r\nKPI Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.\r\nJ-18808-Ljbffr","company":"Kpi Solutions","rawCompany":"kpi solutions","city":"Cincinnati","state":"IA","isRemote":false,"isActive":false,"createdAt":"2026-06-22T01:21:19.770Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Software Project Coordinator (Operations)","description":"Position Overview\r\nKPI Solutions is seeking a Software Project Coordinator with Operational Responsibilities to support both new software implementation projects and ongoing operational support for our current projects. This role combines project coordination duties with day-to-day operational management, ensuring successful project delivery while maintaining optimal performance of deployed systems. The ideal candidate thrives in a dynamic environment, balancing multiple priorities between new implementations and supporting live production systems.\r\nAbout KPI Solutions\r\nKPI Solutions specializes in warehouse automation, material handling equipment integration, and supply chain optimization software. We deliver end-to-end solutions including WMS, WCS, WES, and custom integration services to clients across e-commerce, 3PL, retail distribution, manufacturing, and other logistics-intensive industries.\r\nImplementation Project Management\r\nCoordinate software implementation projects from kickoff through go-live and handoff to operations\r\nDevelop and maintain project schedules, task lists, and deliverable tracking across multiple concurrent implementations\r\nOrganize project meetings including kickoffs, weekly status calls, UAT sessions, and go-live planning\r\nTrack project milestones, dependencies, risks, and issues; escape appropriately\r\nCoordinate resources across internal teams (software engineers, integration specialists, support staff) and external vendors\r\nPrepare project status reports, financial summaries, and executive dashboards\r\nManage project documentation including requirements, specifications, test plans, and training materials\r\nSupport change order processing and scope management\r\nCoordinate equipment procurement, software licensing, and third-party services\r\nFinancial & Budget Tracking\r\nBuild and maintain project budgets tracking all costs (labor, software, hardware, travel, services)\r\nMonitor project financials daily/weekly; generate variance reports and forecast to completion\r\nTrack invoices, purchase orders, and expense reports\r\nCoordinate billing milestone achievement and customer invoicing\r\nCalculate project profitability metrics and ROI\r\nSupport contract reviews and pricing analysis\r\nImplementation Activities\r\nCoordinate data migration activities (item masters, locations, inventory, historical data)\r\nSchedule and support testing phases: functional, integration, performance, UAT\r\nOrganize training sessions for client operations and IT teams\r\nCoordinate go-live activities including cutover planning, hypercare support, and stabilization\r\nTrack post-implementation performance against contracted SLAs and design specifications\r\nDaily System Operations Management\r\nMonitor production systems for performance, availability, and operational issues across client base\r\nServe as primary operational point of contact for assigned clients\r\nConduct regular operational health checks and system performance reviews\r\nTrack and analyze daily operational metrics: throughput, accuracy, system uptime, error rates\r\nCoordinate resolution of operational issues working with support teams, clients, and vendors\r\nEscalate critical issues following defined procedures and SLAs\r\nMaintain operational documentation including SOPs, troubleshooting guides, and configuration records\r\nClient Relationship & Support Coordination\r\nBuild and maintain strong relationships with client operations teams and key stakeholders\r\nConduct weekly/monthly operational review meetings with assigned clients\r\nAddress client concerns, requests, and escalations in a timely professional manner\r\nCoordinate enhancement requests and system optimization initiatives\r\nSupport client training needs for new users, refresher training, and process changes\r\nGather client feedback and identify opportunities for service improvement\r\nAct as client advocate internally, ensuring their operational needs are understood and addressed\r\nSystem Monitoring & Performance Optimization\r\nMonitor system performance dashboards and operational metrics in real-time\r\nIdentify trends, anomalies, and degradation in system performance\r\nCoordinate performance tuning activities with technical teams\r\nTrack and report on SLA compliance (uptime, response time, transaction volume)\r\nSupport capacity planning and scaling activities as client volumes grow\r\nCoordinate preventive maintenance windows and system upgrades\r\nMonitor integration health between WMS, WES/WCSERP, TMS, and other connected systems\r\nIssue & Incident Management\r\nTriage and categorize incoming operational issues (severity 1-4)\r\nCoordinate incident response for critical production issues (severity 1/2)\r\nFacilitate troubleshooting efforts across technical teams and vendors\r\nCommunicate status updates to clients during incident resolution\r\nDocument issues, root causes, and resolutions in ticketing system\r\nTrack issue trends and drive continuous improvement initiatives\r\nConduct post-incident reviews and ensure corrective actions are implemented\r\nOperational Data & Reporting\r\nGenerate daily/weekly/monthly operational reports for clients and internal stakeholders\r\nCreate and maintain operational dashboards showing key performance metrics\r\nAnalyze operational data to identify improvement opportunities\r\nTrack warehouse performance metrics: throughput, accuracy, productivity, equipment utilization\r\nMonitor system performance metrics: transaction volumes, response times, error rates, uptime\r\nPrepare quarterly business reviews (QBRs) for assigned clients\r\nBenchmark client performance against industry standards and peer operations\r\nContinuous Improvement\r\nIdentify and drive operational efficiency improvements for clients\r\nCoordinate implementation of process improvements and system enhancements\r\nSupport optimization projects (slotting, wave planning, labor standards, equipment utilization)\r\nLead or participate in root cause analysis for recurring issues\r\nDocument and share best practices across client base\r\nCoordinate lessons learned sessions and knowledge transfer\r\nVendor & Partner Coordination\r\nCoordinate with software vendors (WMS, WCS providers) on support issues and enhancements\r\nManage relationships with equipment vendors for maintenance and support\r\nCoordinate with system integrators and third-party service providers\r\nTrack vendor SLA compliance and performance\r\nEscalate vendor issues and coordinate resolution\r\nEducation & Experience\r\nBachelor's degree in Business, Supply Chain, Computer Science, Engineering, or related field\r\n3-5 years of combined experience in project coordination and operational support roles\r\nExperience with software systems in warehouse, distribution, or logistics environments\r\nDemonstrated ability to manage both project work and ongoing operational responsibilities\r\nExperience supporting production systems and handling critical incidents\r\nStrong track record of client relationship management\r\nBenefits\r\nMedical Insurance\r\nDental Insurance\r\nVision Insurance\r\nHealth Care Concierge Service\r\n401(k) Retirement Plan (Pre-tax & Roth)\r\nCompany paid Basic Life Insurance, Short-Term Disability & Long-Term Disability\r\nVoluntary Life & AD&D Insurance\r\nVoluntary Accident, Critical Illness & Hospital Indemnity Insurance\r\nPet Insurance\r\nMilk Stork Program\r\nWellness Program with gift card redemption and wellness challenges\r\nPaid Time Off (Vacation, Sick & 10 Holidays)\r\nTraining & Development\r\nTravel: 20-30% for project implementations, client visits, and operational support\r\nEqual Employment Opportunity\r\nKPI Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.\r\nJ-18808-Ljbffr","datePosted":"2026-06-22T01:21:19.770Z","dateModified":"2026-06-22T01:21:19.770Z","hiringOrganization":{"@type":"Organization","name":"Kpi Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Cincinnati","addressRegion":"IA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a1d96d8e07dcda825bd1d56b"},"url":"https://jobsearcher.com/jobs/a1d96d8e07dcda825bd1d56b"}}