{"schemaVersion":"jobsearcher.job.v1","id":"a1c5d72bcfb6f7162c277e1f","url":"https://jobsearcher.com/jobs/a1c5d72bcfb6f7162c277e1f","canonicalUrl":"https://jobsearcher.com/jobs/a1c5d72bcfb6f7162c277e1f","title":"Contract Processing Senior Manager","description":"Company Description\n\nWestgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.\n\nJob Description\n\nWestgate Resorts is seeking an experienced Contract Processing Senior Manager to lead the daily operations of our Corporate Contract Processing Department onsite in Ocoee, FL. This leadership role is responsible for managing contract processing teams, improving workflows, driving operational efficiency, ensuring contract accuracy, and partnering with cross-functional departments including Sales, Deeding, Closing, and Project Management.\nThe ideal candidate will bring extensive experience in timeshare operations, contract administration, contract processing, business operations management, process improvement, and team leadership within a fast-paced, high-volume environment.\nWhat You Will Do:\nLead and oversee daily operations of the Corporate Contract Processing Department.\nManage, mentor, coach, and develop contract processing team members to achieve departmental goals.\nMonitor productivity, contract accuracy, workflow effectiveness, quality standards, and service levels.\nIdentify and implement process improvements to increase operational efficiency and customer satisfaction.\nCoordinate onboarding, training, and cross-training initiatives to ensure operational consistency.\nReview and approve team member time records in compliance with payroll and company policies.\nManage contract documentation, balance sheets, deposits, records management, administrative controls, and workflow processes.\nPartner with internal stakeholders including Sales, Deeding, Closing Officers, and Project Management teams to resolve operational issues.\nEvaluate staffing levels and workload distribution to ensure timely contract processing.\nSupport system implementations, workflow enhancements, process testing, and operational improvement initiatives.\nHandle escalated contract processing issues and provide strategic problem resolution.\nLead special projects and operational initiatives as assigned\n\nQualifications\n\nTo perform this job successfully, an individual must be able to satisfactorily perform each essential duty and responsibility. The requirements listed below represent the necessary knowledge, skills, and abilities.\nWhat You Will Bring:\n5-8 years of progressive experience in timeshare operations, contract processing, contract administration, business operations, or related fields.\nMinimum 2 years of leadership, supervisory, or management experience.\nExperience managing teams in a high-volume, deadline-driven environment.\nProven success in workflow management, performance management, operational leadership, and process optimization.\nAssociate's degree in Business Administration, Hospitality Management, or a related field. Bachelor's degree preferred.\nContract processing and contract administration expertise.\nOperations management and workflow optimization experience.\nStrong leadership, team development, and employee coaching abilities.\nProcess improvement and change management skills.\nExperience analyzing productivity metrics, reporting, and operational performance data.\nExcellent communication and stakeholder management skills.\nProficiency in Microsoft Office Suite and business operations systems.\nBilingual English/Spanish preferred.\n\nAdditional Information\n\nWhy Westgate?\nComprehensive Health Benefits – Medical, Dental, and Vision Coverage\nPaid Time Off – Vacation, Sick, and Personal Time to Recharge\nPaid Holidays\n401(k) with Generous Company Match to Support Your Future\nDaily Pay – Access Your Earnings When You Need Them\nFamily-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance\nWellness Programs to Support Your Well-Being\nFlexible Spending Accounts (FSA)\nTuition Assistance to Help You Grow Your Career\nMilitary Leave\nEmployee Assistance Program (EAP) – Support When You Need It Most\nLife, Disability, Accident, Critical Illness, and Hospital Insurance\nPet Insurance for Your Furry Family Members\nLoyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More\nLow-Cost Gym Membership\nNEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents\nCareer Growth and Advancement Opportunities\nCommunity Involvement – Give Back and Make an Impact\nWestgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.\nThis job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.","company":"Westgate Resorts","rawCompany":"westgate resorts","city":"Ocoee","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-06T10:23:30.651Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-3012.00","title":"Administrative Services Managers","slug":"administrative-services-managers"},{"code":"11-9081.00","title":"Lodging Managers","slug":"lodging-managers"}],"industries":[{"code":"721110","title":"Hotels (except Casino Hotels) and Motels","slug":"hotels-except-casino-hotels-and-motels"},{"code":"721120","title":"Casino Hotels","slug":"casino-hotels"},{"code":"721199","title":"All Other Traveler Accommodation","slug":"all-other-traveler-accommodation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Contract Processing Senior Manager","description":"Company Description\n\nWestgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.\n\nJob Description\n\nWestgate Resorts is seeking an experienced Contract Processing Senior Manager to lead the daily operations of our Corporate Contract Processing Department onsite in Ocoee, FL. This leadership role is responsible for managing contract processing teams, improving workflows, driving operational efficiency, ensuring contract accuracy, and partnering with cross-functional departments including Sales, Deeding, Closing, and Project Management.\nThe ideal candidate will bring extensive experience in timeshare operations, contract administration, contract processing, business operations management, process improvement, and team leadership within a fast-paced, high-volume environment.\nWhat You Will Do:\nLead and oversee daily operations of the Corporate Contract Processing Department.\nManage, mentor, coach, and develop contract processing team members to achieve departmental goals.\nMonitor productivity, contract accuracy, workflow effectiveness, quality standards, and service levels.\nIdentify and implement process improvements to increase operational efficiency and customer satisfaction.\nCoordinate onboarding, training, and cross-training initiatives to ensure operational consistency.\nReview and approve team member time records in compliance with payroll and company policies.\nManage contract documentation, balance sheets, deposits, records management, administrative controls, and workflow processes.\nPartner with internal stakeholders including Sales, Deeding, Closing Officers, and Project Management teams to resolve operational issues.\nEvaluate staffing levels and workload distribution to ensure timely contract processing.\nSupport system implementations, workflow enhancements, process testing, and operational improvement initiatives.\nHandle escalated contract processing issues and provide strategic problem resolution.\nLead special projects and operational initiatives as assigned\n\nQualifications\n\nTo perform this job successfully, an individual must be able to satisfactorily perform each essential duty and responsibility. The requirements listed below represent the necessary knowledge, skills, and abilities.\nWhat You Will Bring:\n5-8 years of progressive experience in timeshare operations, contract processing, contract administration, business operations, or related fields.\nMinimum 2 years of leadership, supervisory, or management experience.\nExperience managing teams in a high-volume, deadline-driven environment.\nProven success in workflow management, performance management, operational leadership, and process optimization.\nAssociate's degree in Business Administration, Hospitality Management, or a related field. Bachelor's degree preferred.\nContract processing and contract administration expertise.\nOperations management and workflow optimization experience.\nStrong leadership, team development, and employee coaching abilities.\nProcess improvement and change management skills.\nExperience analyzing productivity metrics, reporting, and operational performance data.\nExcellent communication and stakeholder management skills.\nProficiency in Microsoft Office Suite and business operations systems.\nBilingual English/Spanish preferred.\n\nAdditional Information\n\nWhy Westgate?\nComprehensive Health Benefits – Medical, Dental, and Vision Coverage\nPaid Time Off – Vacation, Sick, and Personal Time to Recharge\nPaid Holidays\n401(k) with Generous Company Match to Support Your Future\nDaily Pay – Access Your Earnings When You Need Them\nFamily-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance\nWellness Programs to Support Your Well-Being\nFlexible Spending Accounts (FSA)\nTuition Assistance to Help You Grow Your Career\nMilitary Leave\nEmployee Assistance Program (EAP) – Support When You Need It Most\nLife, Disability, Accident, Critical Illness, and Hospital Insurance\nPet Insurance for Your Furry Family Members\nLoyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More\nLow-Cost Gym Membership\nNEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents\nCareer Growth and Advancement Opportunities\nCommunity Involvement – Give Back and Make an Impact\nWestgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.\nThis job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.","datePosted":"2026-08-06T10:23:30.651Z","dateModified":"2026-08-06T10:23:30.651Z","hiringOrganization":{"@type":"Organization","name":"Westgate Resorts","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ocoee","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a1c5d72bcfb6f7162c277e1f"},"url":"https://jobsearcher.com/jobs/a1c5d72bcfb6f7162c277e1f"}}