{"schemaVersion":"jobsearcher.job.v1","id":"a1bc4bcddf4eaa6d58193a81","url":"https://jobsearcher.com/jobs/a1bc4bcddf4eaa6d58193a81","canonicalUrl":"https://jobsearcher.com/jobs/a1bc4bcddf4eaa6d58193a81","title":"Technical Support Engineer - Cloud & AI Voice Systems","description":"Technical Support Engineer – Cloud & AI Voice Systems | Competitive Salary\r\nCloud Communications Provider | AI Voice Technology | Remote Role\r\nTake ownership of cloud telephony and AI voice systems in a hands-on technical role. You'll deliver expert remote support, configure cloud platforms, and ensure customers get seamless, reliable service—helping them get the most from their AI voice solutions.\r\nWhat You'll Do\r\nRemote Support & Troubleshooting\r\nResolve customer issues across cloud telephony and AI voice platforms.\r\nHandle helpdesk calls, emails, and tickets with speed and clarity.\r\nEscalate complex cases while maintaining full ownership until resolution.\r\nCloud & AI System Configuration\r\nDeploy and configure customer systems remotely, including users, call routing, and integrations.\r\nSet up and optimise AI voice agents and automated workflows.\r\nTest systems thoroughly and document all configurations.\r\nCustomer Success & Training\r\nProvide proactive updates and maintain strong customer relationships.\r\nDeliver remote training and guidance for users of all technical levels.\r\nCreate clear reports, documentation, and troubleshooting records.\r\nCollaboration & Continuous Improvement\r\nWork closely with engineering teams to improve systems and processes.\r\nSupport ongoing enhancements to AI voice solutions\r\nEssential Skills & Experience\r\nExperience in technical, telecoms, or IT support roles.\r\nKnowledge of cloud telephony, VoIP, SIP, and call routing concepts.\r\nStrong troubleshooting and diagnostic skills.\r\nConfident in communicating with non-technical users.\r\nSkilled at managing multiple support requests efficiently.\r\nDesirable\r\nExposure to AI voice agents or conversational AI platforms.\r\nExperience configuring cloud or SaaS systems.\r\nBasic networking knowledge (IP, routers, firewalls).\r\nPersonal Attributes\r\nCustomer-focused with a proactive, service-driven mindset.\r\nCalm, methodical, and accountable problem-solver.\r\nWorks independently yet thrives in a collaborative, remote team.\r\nEager to learn and embrace new technologies.\r\nVoice Connect is part of the Focus Group family, joining a network of innovative telecom and connectivity brands. This connection allows us to combine our expertise in cloud and AI voice systems with the scale, resources, and customer reach of one of the UK's leading connectivity groups\r\nJ-18808-Ljbffr","company":"Focus Group","rawCompany":"focus group","city":"Myrtle Point","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-04-09T08:05:29.995Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1241.01","title":"Telecommunications Engineering Specialists","slug":"telecommunications-engineering-specialists"},{"code":"49-2022.00","title":"Telecommunications Equipment Installers and Repairers, Except Line Installers","slug":"telecommunications-equipment-installers-and-repairers-except-line-installers"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer - Cloud & AI Voice Systems","description":"Technical Support Engineer – Cloud & AI Voice Systems | Competitive Salary\r\nCloud Communications Provider | AI Voice Technology | Remote Role\r\nTake ownership of cloud telephony and AI voice systems in a hands-on technical role. You'll deliver expert remote support, configure cloud platforms, and ensure customers get seamless, reliable service—helping them get the most from their AI voice solutions.\r\nWhat You'll Do\r\nRemote Support & Troubleshooting\r\nResolve customer issues across cloud telephony and AI voice platforms.\r\nHandle helpdesk calls, emails, and tickets with speed and clarity.\r\nEscalate complex cases while maintaining full ownership until resolution.\r\nCloud & AI System Configuration\r\nDeploy and configure customer systems remotely, including users, call routing, and integrations.\r\nSet up and optimise AI voice agents and automated workflows.\r\nTest systems thoroughly and document all configurations.\r\nCustomer Success & Training\r\nProvide proactive updates and maintain strong customer relationships.\r\nDeliver remote training and guidance for users of all technical levels.\r\nCreate clear reports, documentation, and troubleshooting records.\r\nCollaboration & Continuous Improvement\r\nWork closely with engineering teams to improve systems and processes.\r\nSupport ongoing enhancements to AI voice solutions\r\nEssential Skills & Experience\r\nExperience in technical, telecoms, or IT support roles.\r\nKnowledge of cloud telephony, VoIP, SIP, and call routing concepts.\r\nStrong troubleshooting and diagnostic skills.\r\nConfident in communicating with non-technical users.\r\nSkilled at managing multiple support requests efficiently.\r\nDesirable\r\nExposure to AI voice agents or conversational AI platforms.\r\nExperience configuring cloud or SaaS systems.\r\nBasic networking knowledge (IP, routers, firewalls).\r\nPersonal Attributes\r\nCustomer-focused with a proactive, service-driven mindset.\r\nCalm, methodical, and accountable problem-solver.\r\nWorks independently yet thrives in a collaborative, remote team.\r\nEager to learn and embrace new technologies.\r\nVoice Connect is part of the Focus Group family, joining a network of innovative telecom and connectivity brands. This connection allows us to combine our expertise in cloud and AI voice systems with the scale, resources, and customer reach of one of the UK's leading connectivity groups\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T08:05:29.995Z","dateModified":"2026-04-09T08:05:29.995Z","hiringOrganization":{"@type":"Organization","name":"Focus Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Myrtle Point","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a1bc4bcddf4eaa6d58193a81"},"url":"https://jobsearcher.com/jobs/a1bc4bcddf4eaa6d58193a81"}}