{"schemaVersion":"jobsearcher.job.v1","id":"a1b7018805a7e7c1d1d0e6b9","url":"https://jobsearcher.com/jobs/a1b7018805a7e7c1d1d0e6b9","canonicalUrl":"https://jobsearcher.com/jobs/a1b7018805a7e7c1d1d0e6b9","title":"Technical Support Specialist","description":"Solve technology challenges. Help customers every day. Grow your career from home.\nAre you the person friends and family call when their phone, tablet, or computer isn't working? Do you enjoy troubleshooting technical issues and helping people understand technology? If you're looking for a remote career where your technical skills are valued and your performance is rewarded, we'd love to meet you.\nAt Transcom, you'll join a global team of customer experience professionals supporting customers of a leading telecommunications company. Every day, you'll solve real technical issues, educate customers, and create positive experiences—all while working from the comfort of your home.\nWhy Join Transcom?\nStarting pay: $17.31/hour USD\nMonthly performance incentives with additional earning potential\nPay increases as you complete training and advance to higher support tiers\nFlexible pay options, including Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards\nMedical, dental, and vision benefits\n401(k) with employer match opportunities\nPaid vacation\nCompany-provided computer, monitor, and headset\nPaid remote training\n100% work-from-home position\nCareer development and advancement opportunities\nEmployee status—not an independent contractor\nA collaborative culture that invests in your success\nWhat You'll Do\nAs a Technical & Customer Experience Advisor, you'll provide world-class support to customers using smartphones, tablets, computers, and telecommunications services.\nYou'll:\nTroubleshoot hardware, software, connectivity, and device issues\nWalk customers through technical solutions using clear, step-by-step instructions\nResearch and resolve account and service-related questions\nAssist with service enrollment, cancellations, billing concerns, and charge disputes\nDocument customer interactions accurately across multiple systems\nDeliver empathetic, professional service—even during challenging customer interactions\nBuild customer confidence by making technology easier to understand\nEvery interaction is an opportunity to solve problems, educate customers, and make a difference.\nIs This Role Right for You?\nYou'll be successful if you:\nEnjoy solving technical problems and learning new technology\nCan quickly diagnose issues by asking thoughtful questions\nCommunicate technical concepts in simple, easy-to-understand language\nStay calm and professional in fast-paced, high-volume environments\nCan multitask across multiple applications while speaking with customers\nThrive in a structured remote work environment\nAre dependable, self-motivated, and committed to delivering an outstanding customer experience\nPreferred Experience\nWe're especially interested in candidates with experience in:\nTechnical support or IT help desk\nTelecommunications or wireless support\nSmartphone, tablet, computer, or internet troubleshooting\nContact center or customer support environments\nRemote/work-from-home customer service\nBilling support, account management, or financial transaction assistance\nDon't meet every preferred qualification? We encourage you to apply if you're passionate about technology and customer service.\nMinimum Qualifications\nAt least 18 years old\nHigh school diploma or equivalent\nSuccessfully pass a criminal background check\nStrong computer skills and typing speed of at least 30 WPM\nExcellent verbal and written English communication skills\nAbility to work 32–40 hours per week with overtime opportunities as needed\nFlexibility to work evenings, weekends, and holidays based on business needs\nReliable attendance and strict schedule adherence\nAbility to handle back-to-back inbound customer calls\nAbility to remain seated and use a computer and headset throughout scheduled shifts\nAbility to multitask while maintaining accuracy and professionalism\nWork at Home Requirements:\nTranscom provides you an all-in-one computer, monitor, and headset for this position. The computer contains a built-in webcam that is required to be used for training and meetings.\nYou must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift, including caring for a family member.\nYour home office must be a private room with a door and cannot be a shared office space.\nYour monitor cannot face a window, if the office is on a ground floor.\nYour home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet.\n(Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)\nYour hardwired internet connection must meet the minimum speed requirements:\nMinimum download speed 20 Mbps\nMinimum upload speed 3 Mbps\nPing less than 100 ms or less\nAlthough the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.\nWhat Life at Transcom is like!\nTranscom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.\nRight now, we are growing our virtual footprint in North America and currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #4 on their list of the Top 100 companies to watch for remote work in 2026.\nAt Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.\nWe are the voice of our clients. We are Transcom.\nWe are passionate about people and look forward to meeting you!\nWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.\nPay: From $17.31 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee assistance program\nEmployee discount\nFlexible spending account\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nReferral program\nRetirement plan\nVision insurance\nWork Location: Remote","company":"Transcom","rawCompany":"transcom","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-04T21:31:43.017Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"49-2022.00","title":"Telecommunications Equipment Installers and Repairers, Except Line Installers","slug":"telecommunications-equipment-installers-and-repairers-except-line-installers"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"517111","title":"Wired Telecommunications Carriers","slug":"wired-telecommunications-carriers"},{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Specialist","description":"Solve technology challenges. Help customers every day. Grow your career from home.\nAre you the person friends and family call when their phone, tablet, or computer isn't working? Do you enjoy troubleshooting technical issues and helping people understand technology? If you're looking for a remote career where your technical skills are valued and your performance is rewarded, we'd love to meet you.\nAt Transcom, you'll join a global team of customer experience professionals supporting customers of a leading telecommunications company. Every day, you'll solve real technical issues, educate customers, and create positive experiences—all while working from the comfort of your home.\nWhy Join Transcom?\nStarting pay: $17.31/hour USD\nMonthly performance incentives with additional earning potential\nPay increases as you complete training and advance to higher support tiers\nFlexible pay options, including Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards\nMedical, dental, and vision benefits\n401(k) with employer match opportunities\nPaid vacation\nCompany-provided computer, monitor, and headset\nPaid remote training\n100% work-from-home position\nCareer development and advancement opportunities\nEmployee status—not an independent contractor\nA collaborative culture that invests in your success\nWhat You'll Do\nAs a Technical & Customer Experience Advisor, you'll provide world-class support to customers using smartphones, tablets, computers, and telecommunications services.\nYou'll:\nTroubleshoot hardware, software, connectivity, and device issues\nWalk customers through technical solutions using clear, step-by-step instructions\nResearch and resolve account and service-related questions\nAssist with service enrollment, cancellations, billing concerns, and charge disputes\nDocument customer interactions accurately across multiple systems\nDeliver empathetic, professional service—even during challenging customer interactions\nBuild customer confidence by making technology easier to understand\nEvery interaction is an opportunity to solve problems, educate customers, and make a difference.\nIs This Role Right for You?\nYou'll be successful if you:\nEnjoy solving technical problems and learning new technology\nCan quickly diagnose issues by asking thoughtful questions\nCommunicate technical concepts in simple, easy-to-understand language\nStay calm and professional in fast-paced, high-volume environments\nCan multitask across multiple applications while speaking with customers\nThrive in a structured remote work environment\nAre dependable, self-motivated, and committed to delivering an outstanding customer experience\nPreferred Experience\nWe're especially interested in candidates with experience in:\nTechnical support or IT help desk\nTelecommunications or wireless support\nSmartphone, tablet, computer, or internet troubleshooting\nContact center or customer support environments\nRemote/work-from-home customer service\nBilling support, account management, or financial transaction assistance\nDon't meet every preferred qualification? We encourage you to apply if you're passionate about technology and customer service.\nMinimum Qualifications\nAt least 18 years old\nHigh school diploma or equivalent\nSuccessfully pass a criminal background check\nStrong computer skills and typing speed of at least 30 WPM\nExcellent verbal and written English communication skills\nAbility to work 32–40 hours per week with overtime opportunities as needed\nFlexibility to work evenings, weekends, and holidays based on business needs\nReliable attendance and strict schedule adherence\nAbility to handle back-to-back inbound customer calls\nAbility to remain seated and use a computer and headset throughout scheduled shifts\nAbility to multitask while maintaining accuracy and professionalism\nWork at Home Requirements:\nTranscom provides you an all-in-one computer, monitor, and headset for this position. The computer contains a built-in webcam that is required to be used for training and meetings.\nYou must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift, including caring for a family member.\nYour home office must be a private room with a door and cannot be a shared office space.\nYour monitor cannot face a window, if the office is on a ground floor.\nYour home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet.\n(Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)\nYour hardwired internet connection must meet the minimum speed requirements:\nMinimum download speed 20 Mbps\nMinimum upload speed 3 Mbps\nPing less than 100 ms or less\nAlthough the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.\nWhat Life at Transcom is like!\nTranscom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.\nRight now, we are growing our virtual footprint in North America and currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #4 on their list of the Top 100 companies to watch for remote work in 2026.\nAt Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.\nWe are the voice of our clients. We are Transcom.\nWe are passionate about people and look forward to meeting you!\nWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.\nPay: From $17.31 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee assistance program\nEmployee discount\nFlexible spending account\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nReferral program\nRetirement plan\nVision insurance\nWork Location: Remote","datePosted":"2026-08-04T21:31:43.017Z","dateModified":"2026-08-04T21:31:43.017Z","hiringOrganization":{"@type":"Organization","name":"Transcom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a1b7018805a7e7c1d1d0e6b9"},"url":"https://jobsearcher.com/jobs/a1b7018805a7e7c1d1d0e6b9"}}