Food & Beverage Operation Supervisor

Compensation: $27.00 to $29.00 per hourJOB OVERVIEW:As a Four Diamond property, The Westin Anaheim Resort operates at a high standard of service, presentation, and execution. The Food & Beverage Operations Supervisor is responsible for upholding this standard through active floor leadership, disciplined service, and real-time accountability. Delivering elevated Four Diamond service through active leadership, anticipating guest needs, and identifying service recovery opportunities in real time. This role requires strong observational awareness and immediate decision-making to maintain a seamless guest experience. This is a hands-on, floor-driven role where presence, urgency, and follow-through define success. Supervisors are expected to lead from the floor, enforce standards in real time, and support the team through visible, consistent leadership. The Supervisor is expected to closely mirror and support the Food & Beverage Manager while executing in full alignment with the standards, culture, and direction set by the Director of Food & Beverage. This position is designed as a development pipeline into management. Performance in this role will directly reflect readiness for advancement.REQUIREMENTS:Leadership ExpectationsMaintain a strong, visible presence on the floor throughout the shiftSupport service execution through real-time direction and decision-makingSet the tone for professionalism, urgency, and consistency across all outletsCommunicate clearly with team members and leadership to ensure alignmentProvide immediate coaching and feedback to reinforce service standardsSupport and execute structured pre-shift meetingsAddress service gaps and guest concerns promptly and professionallyWork alongside the team to maintain service flow and protect the guest experienceDemonstrate accountability, reliability, and consistency in all areas of the role Operational & Business Responsibilities Support execution of service across Tangerine Room, Bar 1030, Rise Rooftop, Pool Bar, In-Room Dining, and Club LoungeEnsure all checks are accurate, properly closed, and aligned with financial policiesMonitor service flow, pacing, and overall guest experience during shiftsMaintain outlet readiness including cleanliness, organization, and side work completionSupport inventory processes including counts, par levels, and product organizationAssist in maintaining labor efficiency through communication with managementContribute to overall operational consistency through awareness and executionDocument and escalate employee or operational concerns as neededSupport training and onboarding of team members Luxury Environment & Presentation Standards As a Four Diamond property, our environment is a direct reflection of our service. Supervisors are responsible for maintaining a constant "on-stage" standard across all public-facing areas.Ensure all spaces remain clean, organized, and visually always alignedReset furniture, tables, and service areas immediately after guest useEliminate visible clutter, debris, or service breakdowns without delayMaintain a strong guest-facing team presence; socializing in public areas is not acceptableEnsure service equipment is stored properly and only visible when in useEnforce professional presentation standards across the team, including no personal items in guest-facing areasEnsure personal appearance and attire are always aligned with health code requirements and brand standardsIdentify and address maintenance concerns immediatelyMaintain a critical eye for detail and continuously elevate the guest environment Leadership non-negotiables Leadership is on the floor, not off the floorGuest experience is prioritized in every decisionOwnership is expected; issues are addressed in real timeStandards are upheld consistently without exceptionAccountability is enforced consistently and fairlyCommunication is clear, direct, and timelyNo task is above or below the role when supporting service Performance Expectations Consistently support Four Diamond service execution across all outletsDemonstrate strong leadership presence, accountability, and reliabilityMaintain a proactive, solutions-driven approach to daily operationsEnsure accuracy in financial procedures with zero preventable revenue lossSupport a clean, organized, and controlled environment at all timesDemonstrate adaptability and operational awareness across all outlets PHYSICAL REQUIREMENTS: The physical demands described below are representative of those required to successfully perform the essential functions of this role, with or without reasonable accommodation.Ability to stand and walk for extended periods across multiple outlets throughout the shiftAbility to move continuously between outlets, including navigating a large, multi-level propertyAbility to lift, carry, push, and pull items weighing up to 40 pounds regularly and up to 300 pounds with assistance or equipmentAbility to bend, stoop, kneel, crouch, and reach overhead or below as needed during serviceAbility to perform repetitive motions, including frequent use of hands, arms, and upper bodyAbility to work in a fast-paced, physically demanding environment with sustained movementAbility to tolerate varying environmental conditions, including temperature fluctuations, noise, and high-traffic areasAbility to actively support service operations, including bussing, running food, and assisting team members as neededAbility to communicate effectively with guests and team members in a dynamic environment QUALIFICATIONS AND REQUIREMENTS:2-3 years of progressive Food & Beverage supervisory or lead experience, preferably within an upscale, luxury, or Four Diamond/Four Star environmentStrong knowledge of refined service standards, including sequence of service, guest engagement, and service recovery executionProficiency in POS systems (Micros preferred), cash handling, and financial accuracy with strong attention to detailDemonstrated ability to lead, coach, and develop team members while maintaining a polished and professional presenceStrong leadership presence with the ability to influence the floor, drive accountability, and maintain control of service executionExcellent communication skills with the ability to direct teams clearly and engage guests in a confident and composed mannerProven ability to anticipate guest needs, observe service flow, and make real-time decisions to protect the guest experienceAbility to remain composed, solution-oriented, and decisive in a fast-paced, high-volume environmentAdaptability to support multiple outlets and shift priorities based on business demandsMust have full-time availability, including nights, weekends, and holidays