{"schemaVersion":"jobsearcher.job.v1","id":"a170cf77d564e9ced4e7631f","url":"https://jobsearcher.com/jobs/a170cf77d564e9ced4e7631f","canonicalUrl":"https://jobsearcher.com/jobs/a170cf77d564e9ced4e7631f","title":"Operations Analyst","description":"Operations Performance Analyst Pflugerville, TX 12-18 Month Contract with Potential for Permanent Employment Turn Data Into Action. Drive Operational Excellence. Are you the person who sees patterns others miss? Do you enjoy digging into data, uncovering root causes, and building solutions that improve performance across an entire operation? We're seeking an experienced Operations Performance Analyst to help transform and optimize a large Customer Service Center supporting a fast-paced service organization. This is a highly visible role where you'll partner with leadership, supervisors, and cross-functional teams to identify process gaps, improve KPIs, and create meaningful operational improvements. What You'll Be DoingOwn and enhance operational reporting, scorecards, and performance dashboardsBuild and maintain reports using Salesforce and Power BIAnalyze productivity, quality, service levels, escalations, and operational trendsIdentify process gaps, bottlenecks, and root causes impacting performanceDetermine whether issues stem from training, communication, workflow design, or process breakdownsDevelop actionable recommendations that improve efficiency and customer experiencePartner with supervisors and managers to drive adoption of performance improvementsStandardize KPI reporting and increase visibility across the organizationCollaborate with multiple departments to improve operational alignment and communication What Success Looks Like In this role, you'll help bring greater clarity, consistency, and accountability to the operation by:Improving the accuracy and visibility of operational reportingEstablishing meaningful KPIs and performance measurement frameworksReducing operational friction and unnecessary escalationsDriving measurable month-over-month improvements in key performance metricsHelping leaders focus on coaching and execution rather than constantly reacting to issues What We're Looking ForPrevious relevant experience as an Operations AnalystAdvanced experience with Salesforce reporting and dashboards (required)Advanced experience with Power BI (required)Strong analytical, problem-solving, and root-cause analysis skillsExperience identifying process improvement opportunities and driving operational changeAbility to translate complex data into clear business recommendationsStrong communication skills with the ability to influence stakeholders without direct authorityHighly organized, detail-oriented, and naturally curious Nice to HaveDispatch center experienceExperience supporting large customer service or operations teamsExposure to Lean, Continuous Improvement, or operational excellence initiatives Why This Opportunity? This is a chance to step into a role where your work will directly impact the performance of an entire operation. You'll partner closely with leadership, gain visibility across the business, and help create a more efficient, scalable, and data-driven organization. If you're passionate about turning data into action and enjoy solving operational challenges, we'd love to hear from you. Interviews are taking place right away, and cover letters are not required. ABOUT US: TPD is a leading workforce solutions provider with a mission to help individuals succeed by providing access to opportunities in jobs, careers, and professional development. A niche provider serving North America, we specialize in placing skilled candidates within the Manufacturing, Semiconductor, and Mining industries. Whether you seek flexible or permanent positions, we assist in starting, changing, or advancing careers in a way that aligns with your goals. We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process. #LI","company":"Tpd","rawCompany":"tpd","city":"Pflugerville","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-07-19T00:42:34.326Z","occupations":[{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"13-1111.00","title":"Management Analysts","slug":"management-analysts"},{"code":"15-2051.01","title":"Business Intelligence Analysts","slug":"business-intelligence-analysts"}],"industries":[{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541614","title":"Process, Physical Distribution, and Logistics Consulting Services","slug":"process-physical-distribution-and-logistics-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Analyst","description":"Operations Performance Analyst Pflugerville, TX 12-18 Month Contract with Potential for Permanent Employment Turn Data Into Action. Drive Operational Excellence. Are you the person who sees patterns others miss? Do you enjoy digging into data, uncovering root causes, and building solutions that improve performance across an entire operation? We're seeking an experienced Operations Performance Analyst to help transform and optimize a large Customer Service Center supporting a fast-paced service organization. This is a highly visible role where you'll partner with leadership, supervisors, and cross-functional teams to identify process gaps, improve KPIs, and create meaningful operational improvements. What You'll Be DoingOwn and enhance operational reporting, scorecards, and performance dashboardsBuild and maintain reports using Salesforce and Power BIAnalyze productivity, quality, service levels, escalations, and operational trendsIdentify process gaps, bottlenecks, and root causes impacting performanceDetermine whether issues stem from training, communication, workflow design, or process breakdownsDevelop actionable recommendations that improve efficiency and customer experiencePartner with supervisors and managers to drive adoption of performance improvementsStandardize KPI reporting and increase visibility across the organizationCollaborate with multiple departments to improve operational alignment and communication What Success Looks Like In this role, you'll help bring greater clarity, consistency, and accountability to the operation by:Improving the accuracy and visibility of operational reportingEstablishing meaningful KPIs and performance measurement frameworksReducing operational friction and unnecessary escalationsDriving measurable month-over-month improvements in key performance metricsHelping leaders focus on coaching and execution rather than constantly reacting to issues What We're Looking ForPrevious relevant experience as an Operations AnalystAdvanced experience with Salesforce reporting and dashboards (required)Advanced experience with Power BI (required)Strong analytical, problem-solving, and root-cause analysis skillsExperience identifying process improvement opportunities and driving operational changeAbility to translate complex data into clear business recommendationsStrong communication skills with the ability to influence stakeholders without direct authorityHighly organized, detail-oriented, and naturally curious Nice to HaveDispatch center experienceExperience supporting large customer service or operations teamsExposure to Lean, Continuous Improvement, or operational excellence initiatives Why This Opportunity? This is a chance to step into a role where your work will directly impact the performance of an entire operation. You'll partner closely with leadership, gain visibility across the business, and help create a more efficient, scalable, and data-driven organization. If you're passionate about turning data into action and enjoy solving operational challenges, we'd love to hear from you. Interviews are taking place right away, and cover letters are not required. ABOUT US: TPD is a leading workforce solutions provider with a mission to help individuals succeed by providing access to opportunities in jobs, careers, and professional development. A niche provider serving North America, we specialize in placing skilled candidates within the Manufacturing, Semiconductor, and Mining industries. Whether you seek flexible or permanent positions, we assist in starting, changing, or advancing careers in a way that aligns with your goals. We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process. #LI","datePosted":"2026-07-19T00:42:34.326Z","dateModified":"2026-07-19T00:42:34.326Z","hiringOrganization":{"@type":"Organization","name":"Tpd","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pflugerville","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a170cf77d564e9ced4e7631f"},"url":"https://jobsearcher.com/jobs/a170cf77d564e9ced4e7631f"}}