{"schemaVersion":"jobsearcher.job.v1","id":"a16930986fef1ae98d36088f","url":"https://jobsearcher.com/jobs/a16930986fef1ae98d36088f","canonicalUrl":"https://jobsearcher.com/jobs/a16930986fef1ae98d36088f","title":"Java Production Support","description":"This role will focus on Level 3 production support, incident leadership, application monitoring, holiday readiness, stakeholder communication, and operational excellence for business-critical ERP systems.\r\nThe ideal candidate has experience supporting FDM4 or similar ERP platforms in a retail environment, including inventory, invoicing, order processing, and related business operations.\r\nKey Responsibilities\r\nLead L3 production support for ERP applications and related retail operations systems. Own technical incident response, including incident bridge leadership, triage, workaround identification, RCA, and postmortem documentation.\r\nManage application health, monitoring, reliability, and performance to ensure uptime and operational stability.\r\nSupport and mentor a 24x7 L2 SRE support team, including escalation guidance, SOPs, runbooks, and knowledge transfer.\r\nPartner with L1/L2 teams to improve handoffs, documentation, and support readiness. Review and improve alerting through tools such as New Relic, AWS CloudWatch, Nagios, ProTop, or similar platforms.\r\nDrive automation of repetitive operational tasks and reduce alert noise.\r\nLead ERP readiness and support for peak retail periods, including holiday preparation and execution.\r\nCollaborate closely with business teams on incident triage, production gatekeeping, and operational priorities.\r\nCommunicate clearly with SRE leadership, ERP support teams, and business stakeholders during incidents, changes, and reviews.\r\nRequired Qualifications\r\nExperience in application operations, ERP support with strong L3 ownership. Knowledge of FDM4 ERP or other ERP systems supporting retail operations.\r\nExperience in server side programming in any object-oriented languages like Java, Python etc.\r\nGood to have experience in any ERP system Good to have experience in Progress OpenEdge ABL/4GL, OpenEdge RDBMS concepts.\r\nProgramming experience using Progress Appserver and Progress Database is an added advantage Strong understanding of L1/L2/L3 support models, incident management, RCA, SOPs, and escalation processes.\r\nExperience leading incident bridges and coordinating cross-functional technical teams. Familiarity with observability and monitoring platforms such as New Relic, CloudWatch, Nagios, or ProTop.\r\nExperience supporting at least one major peak or holiday retail period.\r\nStrong leadership, communication, stakeholder management, and problem-solving skills.\r\nPreferred Qualifications\r\nExperience in retail, eCommerce, supply chain, warehouse, or omnichannel environments.\r\nExperience mentoring or leading a 24x7 support team.\r\nFamiliarity with AWS environments and cloud-based application operations.\r\nExperience improving monitoring, alerting, automation, and production readiness processes\r\nJ-18808-Ljbffr","company":"Synstack Technologies","rawCompany":"synstack technologies","city":"San Ramon","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:30:12.579Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Java Production Support","description":"This role will focus on Level 3 production support, incident leadership, application monitoring, holiday readiness, stakeholder communication, and operational excellence for business-critical ERP systems.\r\nThe ideal candidate has experience supporting FDM4 or similar ERP platforms in a retail environment, including inventory, invoicing, order processing, and related business operations.\r\nKey Responsibilities\r\nLead L3 production support for ERP applications and related retail operations systems. Own technical incident response, including incident bridge leadership, triage, workaround identification, RCA, and postmortem documentation.\r\nManage application health, monitoring, reliability, and performance to ensure uptime and operational stability.\r\nSupport and mentor a 24x7 L2 SRE support team, including escalation guidance, SOPs, runbooks, and knowledge transfer.\r\nPartner with L1/L2 teams to improve handoffs, documentation, and support readiness. Review and improve alerting through tools such as New Relic, AWS CloudWatch, Nagios, ProTop, or similar platforms.\r\nDrive automation of repetitive operational tasks and reduce alert noise.\r\nLead ERP readiness and support for peak retail periods, including holiday preparation and execution.\r\nCollaborate closely with business teams on incident triage, production gatekeeping, and operational priorities.\r\nCommunicate clearly with SRE leadership, ERP support teams, and business stakeholders during incidents, changes, and reviews.\r\nRequired Qualifications\r\nExperience in application operations, ERP support with strong L3 ownership. Knowledge of FDM4 ERP or other ERP systems supporting retail operations.\r\nExperience in server side programming in any object-oriented languages like Java, Python etc.\r\nGood to have experience in any ERP system Good to have experience in Progress OpenEdge ABL/4GL, OpenEdge RDBMS concepts.\r\nProgramming experience using Progress Appserver and Progress Database is an added advantage Strong understanding of L1/L2/L3 support models, incident management, RCA, SOPs, and escalation processes.\r\nExperience leading incident bridges and coordinating cross-functional technical teams. Familiarity with observability and monitoring platforms such as New Relic, CloudWatch, Nagios, or ProTop.\r\nExperience supporting at least one major peak or holiday retail period.\r\nStrong leadership, communication, stakeholder management, and problem-solving skills.\r\nPreferred Qualifications\r\nExperience in retail, eCommerce, supply chain, warehouse, or omnichannel environments.\r\nExperience mentoring or leading a 24x7 support team.\r\nFamiliarity with AWS environments and cloud-based application operations.\r\nExperience improving monitoring, alerting, automation, and production readiness processes\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:30:12.579Z","dateModified":"2026-08-08T01:30:12.579Z","hiringOrganization":{"@type":"Organization","name":"Synstack Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Ramon","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a16930986fef1ae98d36088f"},"url":"https://jobsearcher.com/jobs/a16930986fef1ae98d36088f"}}