{"schemaVersion":"jobsearcher.job.v1","id":"a136be47ce0d34906f80fcab","url":"https://jobsearcher.com/jobs/a136be47ce0d34906f80fcab","canonicalUrl":"https://jobsearcher.com/jobs/a136be47ce0d34906f80fcab","title":"IT Help Desk Analyst","description":"Brief Description\r\nThis position is the primary on-site technology resource for our Reno, NV corporate headquarters and will be the point of contact for all day-to-day IT support needs, owning end-user support, systems administration, and IT asset management across the entire company.\r\nResponsibilities\r\nHelp Desk Support\r\nServe as the first contact for hardware, software, network, and peripheral support requests via ticketing system, email, and walk-up\r\nTriage, diagnose, and resolve technical issues for workstations, laptops, printers, monitors, and mobile devices\r\nEscalate complex issues to the Lead Systems Engineer with clear documentation and troubleshooting history; own resolution through to close\r\nManage and close tickets in Cyrq99s NetSuite IT support ticketing system; track resolution times, document issue trends, and contribute to the internal knowledge base\r\nSystems and Infrastructure Support\r\nSupport Microsoft 365 environment user provisioning and access\r\nManage full employee IT (hardware / software) lifecycle (new user to deprovisioning)\r\nMonitor and manage endpoint protection; respond to and escalate security alerts internally per established protocols\r\nPerform routine maintenance on workstations and local network equipment\r\nAssist with Acronis cloud backup monitoring and recovery tasks\r\nCoordinate with the NetSuite Admin on user access provisioning, license management, and ERP-related IT support requests\r\nWork closely with the Lead Systems Engineer on escalations, infrastructure projects, and technical direction; serve as the Reno-based execution resource for initiatives driven at the systems level\r\nMaintain accurate inventory of IT assets across all Cyrq Energy locations, including the Reno corporate headquarters and plant sites\r\nCoordinate with building management and vendors for connectivity, cabling, and peripheral needs\r\nDocument procedures, configurations, and recurring issues for knowledge base\r\nSupport conference room AV/technology setups\r\nRequirements\r\nHigh school diploma or equivalent.\r\nCompTIA A+, Network+, or Microsoft certifications (MD-102, MS-900, or equivalent) preferred\r\n1 or more years of experience in a help desk, desktop support, or IT support role\r\nWorking knowledge of Windows 10/11 operating systems, Active Directory, and Microsoft 365\r\nExperience troubleshooting hardware (desktops, laptops, printers, peripherals) and networking basics (DNS, DHCP, VPN)\r\nFamiliarity with ERP-based or integrated ticketing systems; experience with NetSuite preferred\r\nExperience supporting a Microsoft Entra ID (Azure AD) / hybrid domain environment\r\nExposure to endpoint security tools (Sophos, CrowdStrike, SentinelOne, or similar)\r\nExperience with Acronis or similar enterprise backup solutions\r\nValid drivers license and acceptable motor vehicle record\r\nAbility to complete domestic travel, up to 5%.\r\nStrong written and verbal communication skills; able to explain technical concepts to non-technical users\r\nAbility to sit, for long periods of time\r\nWhen on plant locations\r\nAble to walk moderate distances over uneven ground.\r\nAble to tolerate remote environments, indoor /outdoor work, wildlife, possible dust, dirt, and wind, including any weather typical for all seasons in southern CA, NV, and UT.\r\nAble to don all forms of required Personal Protective Equipment.\r\nAbility to lift up to 30 pounds.\r\nSummary\r\nLocation\r\nBased in Reno, Nevada\r\nWhat We Offer\r\nMultiple medical, dental, and vision plans, 401(k) with an immediate 5% company match and no vesting requirement, annual bonus program, company paid short- and long-term disability insurance, pay holidays, paid time off, paid parental leave, and more.\r\nWho is Cyrq Energy?\r\nCryq Energy0s Mission Is To Harness The Heat Of The Earth To Create Clean Energy While Pursuing The Highest Standards Of Health, Safety, And Sustainability. We Believe In a Future Fueled By Renewable Energy And Are Driving The Transition To That Vision. Our Primary Values Are\r\nSafety - Ensuring everyone goes home the way they arrived.\r\nRespect - For each other and the planet.\r\nPersonal Accountability - A sense of urgency and desire to learn from mistakes.\r\nResults-orientation - Being resourceful, rigorous, and responsive.\r\nCollaboration - Through teamwork across geographies and functions.\r\nJ-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Reno","state":"NV","isRemote":false,"isActive":false,"createdAt":"2026-08-08T02:04:59.048Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Help Desk Analyst","description":"Brief Description\r\nThis position is the primary on-site technology resource for our Reno, NV corporate headquarters and will be the point of contact for all day-to-day IT support needs, owning end-user support, systems administration, and IT asset management across the entire company.\r\nResponsibilities\r\nHelp Desk Support\r\nServe as the first contact for hardware, software, network, and peripheral support requests via ticketing system, email, and walk-up\r\nTriage, diagnose, and resolve technical issues for workstations, laptops, printers, monitors, and mobile devices\r\nEscalate complex issues to the Lead Systems Engineer with clear documentation and troubleshooting history; own resolution through to close\r\nManage and close tickets in Cyrq99s NetSuite IT support ticketing system; track resolution times, document issue trends, and contribute to the internal knowledge base\r\nSystems and Infrastructure Support\r\nSupport Microsoft 365 environment user provisioning and access\r\nManage full employee IT (hardware / software) lifecycle (new user to deprovisioning)\r\nMonitor and manage endpoint protection; respond to and escalate security alerts internally per established protocols\r\nPerform routine maintenance on workstations and local network equipment\r\nAssist with Acronis cloud backup monitoring and recovery tasks\r\nCoordinate with the NetSuite Admin on user access provisioning, license management, and ERP-related IT support requests\r\nWork closely with the Lead Systems Engineer on escalations, infrastructure projects, and technical direction; serve as the Reno-based execution resource for initiatives driven at the systems level\r\nMaintain accurate inventory of IT assets across all Cyrq Energy locations, including the Reno corporate headquarters and plant sites\r\nCoordinate with building management and vendors for connectivity, cabling, and peripheral needs\r\nDocument procedures, configurations, and recurring issues for knowledge base\r\nSupport conference room AV/technology setups\r\nRequirements\r\nHigh school diploma or equivalent.\r\nCompTIA A+, Network+, or Microsoft certifications (MD-102, MS-900, or equivalent) preferred\r\n1 or more years of experience in a help desk, desktop support, or IT support role\r\nWorking knowledge of Windows 10/11 operating systems, Active Directory, and Microsoft 365\r\nExperience troubleshooting hardware (desktops, laptops, printers, peripherals) and networking basics (DNS, DHCP, VPN)\r\nFamiliarity with ERP-based or integrated ticketing systems; experience with NetSuite preferred\r\nExperience supporting a Microsoft Entra ID (Azure AD) / hybrid domain environment\r\nExposure to endpoint security tools (Sophos, CrowdStrike, SentinelOne, or similar)\r\nExperience with Acronis or similar enterprise backup solutions\r\nValid drivers license and acceptable motor vehicle record\r\nAbility to complete domestic travel, up to 5%.\r\nStrong written and verbal communication skills; able to explain technical concepts to non-technical users\r\nAbility to sit, for long periods of time\r\nWhen on plant locations\r\nAble to walk moderate distances over uneven ground.\r\nAble to tolerate remote environments, indoor /outdoor work, wildlife, possible dust, dirt, and wind, including any weather typical for all seasons in southern CA, NV, and UT.\r\nAble to don all forms of required Personal Protective Equipment.\r\nAbility to lift up to 30 pounds.\r\nSummary\r\nLocation\r\nBased in Reno, Nevada\r\nWhat We Offer\r\nMultiple medical, dental, and vision plans, 401(k) with an immediate 5% company match and no vesting requirement, annual bonus program, company paid short- and long-term disability insurance, pay holidays, paid time off, paid parental leave, and more.\r\nWho is Cyrq Energy?\r\nCryq Energy0s Mission Is To Harness The Heat Of The Earth To Create Clean Energy While Pursuing The Highest Standards Of Health, Safety, And Sustainability. We Believe In a Future Fueled By Renewable Energy And Are Driving The Transition To That Vision. Our Primary Values Are\r\nSafety - Ensuring everyone goes home the way they arrived.\r\nRespect - For each other and the planet.\r\nPersonal Accountability - A sense of urgency and desire to learn from mistakes.\r\nResults-orientation - Being resourceful, rigorous, and responsive.\r\nCollaboration - Through teamwork across geographies and functions.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T02:04:59.048Z","dateModified":"2026-08-08T02:04:59.048Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Reno","addressRegion":"NV","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a136be47ce0d34906f80fcab"},"url":"https://jobsearcher.com/jobs/a136be47ce0d34906f80fcab"}}