Office Site Supervisor - Full-time

This role is an excellent opportunity for individuals looking to gain hands-on experience overseeing daily operations of an office location while developing skills needed for future Office Manager or leadership roles. The position provides direct exposure to site coordination, staff oversight, and administrative operations, with guidance and support from leadership.Performs administrative and operational duties to support agency functions using office technology (phones, email, EHR systems), while assisting in the coordination of daily workflows, staff support, and site needs.Why Choose New Mexico Solutions?New Mexico Solutions is now a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care in the communities we serve. Join a mission-driven organization committed to clinical excellence, professional growth, and meaningful impact.We offer:Competitive payComprehensive benefits (health, dental, vision, Telehealth)Paid time off + 9 holidaysRetirement plan optionsTuition reimbursement + free CEUsClinical supervisionWellness & employee assistance programsMileage reimbursement for work related travelPublic Service Loan Forgiveness (PSLF) - eligible employer Eligible clinical positions may qualify for the National Health Service Corps (NHSC) Loan Repayment ProgramEssential Functions:Site Coordination & Operational Oversight (Development Focus)Support the day-to-day operations of an assigned office location to ensure smooth and efficient workflowAssist in overseeing administrative functions and ensuring coverage during business hoursCoordinate site needs such as supplies, vendor communication, and facility-related items (with leadership support)Gain exposure to operational decision-making and problem-solving within a healthcare settingStaff Support & Leadership DevelopmentProvide guidance and day-to-day support to administrative staff under the direction of the Office ManagerAssist with scheduling, coverage, and workflow coordination for front office staffParticipate in onboarding and training of new team membersModel professionalism, teamwork, and strong customer serviceCustomer Service & Client ExperienceServe as a lead point of contact for clients, visitors, and staff, ensuring a welcoming and professional environmentSupport front desk operations including calls, scheduling, check-in/check-out, and patient communicationAssist clients in navigating services and connecting with appropriate providersMedical Records & Administrative OperationsOversee and support accurate creation and maintenance of client records in the EHREnsure required documentation and compliance standards are metAssist with releases of information and record auditsEligibility & Claims Support OversightSupport and monitor insurance eligibility processes and claims-related workflowsAssist with resolving eligibility issues and claim denials in coordination with billing teamsMaintain awareness of funding sources and ensure accurate data entryProvider & Clinical Team SupportProvide administrative support to clinical staff (therapists, case managers, prescribers)Assist with coordination of services such as prior authorizations, prescription requests, and scheduling needsCultural Competency & EngagementPromote a respectful, inclusive, and person-centered environment for all clients and staffDemonstrate strong interpersonal and communication skills across diverse populationsEfficiency, Organization & ProductivityDevelop strong time management and organizational skills to support office operationsAssist in tracking productivity, workflows, and administrative processesProfessional Growth & DevelopmentActively participate in training and development opportunities related to leadership and office operationsGain exposure to quality assurance, reporting, and administrative management functionsEngage in cross-training to build well-rounded operational knowledgeOther DutiesComplete additional administrative tasks and special projects as assigned to support site and organizational needsEducation and Experience:Education: High school diploma/GED or at least 1 year office experience.Experience: One year experience in mental health or medical setting preferred. Bilingual (Spanish) preferred. Proficient in Microsoft Word, Outlook, and Excel.Knowledge and Skills:Demonstrated success in the following areas: Excellent communication skills in all areas of office operations. Knowledge of office equipment and front desk procedure. Ability to conduct interviews and meetings and to manage time and prioritize projects. Good writing and verbal skills.