IT Service Desk I

We are Vista Global Solutions, LLC (VGS), a Government Consulting and Contracting firm supporting missions throughout the world. VGS is seeking an IT Service Desk I to join our team. The IT Service Desk I ’s role is to support the IT Team’s ongoing mission at Wright-Patterson Air Force Base. What You'll Do: The Contractor shall provide support services including but not limited to: Manage ticket (incidents, cases, and requests) that have been initiated and/or assigned to the Site. Answer IT support calls and responding to questions. Direct calls that do not belong to the Site back to tier 1 (i.e., enterprise service desk). Manage the IT Service Desk queue and complete work orders within the applicable Service Level Agreement (SLAs) for the Support Locations. SLAs will be provided during Transition-In activities. Support local assets, new technology acquisition, and life cycle management for desktops, laptops, tablets, printers, and other IT hardware through DHA Life-Cycle-Management (LCM). Follow established DHA procedures to request and obtain software licenses. Provide hardware support including but not limited to on-site touch-labor, troubleshooting, integration, configuration, and installation of authorized hardware, software, and peripherals. What You Bring: Security+ Certification Ability to pass a T3 background check for suitability. What We Offer: VGS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement