Client Support Specialist

Who You Will Be... As a Client Support Specialist you will be the face of our company to existing customers, responsible for their ongoing success post activation. As a significant contributor to our industry leading customer satisfaction, you will engage customers in an open, helpful dialog that helps them solve critical business challenges as they use our platform. Communicating through web, email, and phone communications, you will help answer questions and make best practice recommendations based on each client’s use case. Eventually knowledgeable in all aspects of our software, you will help maintain the client success infrastructure by contributing content for how-to articles, recording video tutorials, collaborating with clients in a community forum, and brainstorming new ideas on content creation to assist our clients. As a critical member of the team, and a front-line employee, you will also be providing valuable feedback to management and work strategically to improve the client success process and support infrastructure as a whole. What’s In It For You A Platform for Impact—Elevate how higher education communicates, making a tangible difference in the lives of educators and students alike. Diverse Career Opportunities—Gain exposure in your areas of interest by working cross functionally within, and across departments in a rapidly growing SaaS software company. Clear paths for advancement exist across disciplines, allowing you to grow your potential in areas that resonate with your passions and skill set. Making a Difference—At our company, we believe in giving back to the community, offering philanthropic and volunteer opportunities where you can actively contribute to making a meaningful difference in the Tampa Bay area. Competitive Pay and Recognition—Enjoy a comprehensive benefits package that includes a competitive salary, company sponsored health care plan, 401K with matching, paid time off, and more. About Us Based in Tampa Florida, Simple Syllabus is the fastest growing provider of syllabus management technology in North America and is used by institutions of higher learning ranging from large, AAU Universities to small, private colleges with less than 1,000 students and everything in between. Simple Syllabus is a centralized, template-driven platform that enables instructors to quickly personalize and publish interactive class syllabi for mobile, web, and print formats. The application’s unique approach pulls together established institutional data such as policies, learning objectives, and course section content so faculty and staff don’t have to—saving time and ensuring easy compliance and reporting for accreditation. Required Qualifications: Diligent and motivated worker Excellent written and verbal communication skills Superior organizational skills Successful at time management and multitasking Ability to contribute and work in a team oriented positive environment Comfortable following the processes established by Simple Syllabus Comfortable providing feedback and suggestions on how to make our processes better Technically oriented Maintains composure and politeness College degree Preferred Qualifications: Experience in Higher Education Background in technology Experience with Zendesk Job Type: Full-time Pay: $50,000.00 - $60,000.00 per year Benefits: 401(k) 401(k) matching Employee discount Health insurance Paid time off Parental leave Schedule: Monday to Friday Education: Bachelor's (Required) Ability to Commute: Tampa, FL 33607 (Required) Ability to Relocate: Tampa, FL 33607: Relocate before starting work (Required) Work Location: In person