Director of Rooms

Director Of RoomsThe Four Seasons Hotel and Residences New Orleans is seeking candidates to join our dynamic Rooms Division as Director of Rooms. Candidates with a passion for excellence, expertise in hospitality operations, and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Executive team, the Director of Rooms works across disciplines to deliver an exceptional experience.What You Will DoDirectly supervises the Department Heads in the departments named above. Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and hotel initiatives. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed.Reviews and monitors staff schedules in all Rooms Division departments. Monitors their activities to ensure that standards are met, the staff is supported, and guest needs are met. Routinely inspects all areas of responsibility in the Rooms Division.Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone, or through written messages. Develops relationships with return guests, group contacts, and other guests to provide personalized service.Assures that the financial goals of the division and the hotel are being met. Monitors and controls labor and other divisional expenses such as supplies and equipment. Works closely with CORE, Sales, and the Front Office to maximize rate, occupancy, and total revenue. Assists in preparing business forecasts. Prepares Annual Budget for the division.Assures that Four Seasons Service and Culture standards are being met. Manages in a way that supports Four Seasons' Mission and Philosophy. Supports and creates programs and initiatives that encourage employee development, training, and career growth within the Rooms Division. Plays an active role in the Planning Committee. Engaged along with other Planning Committee members in long-range planning for the hotel.Takes action in all hotel guests' and employees' safety, security, satisfaction, and well-being matters. Responds swiftly and effectively in any hotel emergency or safety situation.Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as outlined in EmPact.Works harmoniously and professionally with co-workers and supervisors.The Director of Rooms will demonstrate the following key characteristics:Applicants are required to have five to seven years' experience with a diversity of Operations management positions. Specifically, excellent knowledge of all aspects of Rooms Division Operations.Previous Director of Rooms position preferred.A college degree is required, preferably specializing in hotel/restaurant management, business administration, or equivalent experience.Requires attention to detail and problem-solving skills, as well as a passion for customer service.Strong leadership and interpersonal skills.Flexibility to meet the demands of a 24-hour operation.Strong organizational skills, ability to operate computer equipment, and excellent Excel and Computer Skills.Solid interpersonal and relationship-building skills to work with cross-functional teams. Apply an ethical approach to influence the outcome of situations and serve as a role model for others by demonstrating appropriate business conduct and ethical principles.Excellent personal presentation and interpersonal skills.Ability to multi-task in a high-volume and demanding environment.Worked with 3rd party contract service providers.What To Bring5+ years of experience in Rooms Division (Front Office & Housekeeping), with a focus on delivering authentic and maintaining Forbes recognition programs.Proven ability to drive results while embodying Four Seasons' values of excellence, warmth, and personalized service.A college degree is required, preferably specializing in hotel/restaurant management, business administration, or equivalent experience.Requires attention to detail and problem-solving skills, as well as a passion for customer service.Strong leadership and interpersonal skills.Flexibility to meet the demands of a 24-hour operation.Strong organizational skills, ability to operate computer equipment, and excellent Excel and Computer Skills.Solid interpersonal and relationship-building skills to work with cross-functional teams. Apply an ethical approach to influence the outcome of situations and serve as a role model for others by demonstrating appropriate business conduct and ethical principles.Excellent personal presentation and interpersonal skills.Ability to multi-task in a high-volume and demanding environment.What We OfferCompetitive Salary, wages, and a comprehensive benefits packageExcellent Training and Development opportunitiesDiscounted Accommodations at other Four Seasons Hotels and ResortComplimentary Dry Cleaning for Employee UniformsComplimentary Employee MealsComplimentary ParkingSchedule and HoursThis position is a full-time role. Candidates must be able to work mornings, evenings, nights, weekends, and holidays.Note: This position is eligible for U.S. Work Authorization Sponsorship.Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.