{"schemaVersion":"jobsearcher.job.v1","id":"a0bbbbc67e0d918bfe8c59cd","url":"https://jobsearcher.com/jobs/a0bbbbc67e0d918bfe8c59cd","canonicalUrl":"https://jobsearcher.com/jobs/a0bbbbc67e0d918bfe8c59cd","title":"Account Manager","description":"Job Title: Account Manager\n\nLocation: Bedford, MA\n\nDivision: Revenue\n\nDepartment: Photonics Sales\n\nAbout Us:\n\nQuantum Computing Inc. (QCi) (Nasdaq: QUBT) is an innovative, integrated photonics company that provides accessible and affordable quantum machines to the world today. QCi products are designed to operate at room temperature and low power at an affordable cost. The Company’s portfolio of core technology and products offer unique capabilities in the areas of high-performance computing, artificial intelligence, cyber security as well as remote sensing applications.\n\nScope of the Job:\n\nQCi is seeking a Technical Account/Program Manager to serve as a key liaison between customers and internal engineering, operations, and business teams. This position combines account management, technical customer support, and program management responsibilities to ensure customer programs are successfully delivered according to established requirements, schedules, budgets, and quality expectations. The successful candidate will manage ongoing customer relationships while overseeing the execution of technical programs, particularly within photonics, optics, lazer technology, aerospace, and defense-related markets. This individual must be able to understand complex technical information, work effectively with engineering teams, and translate technical updates into clear, customer-appropriate communication. The role will primarily support program delivery rather than direct selling or proposal development.\n\nDuties / Responsibilities:\n\nServe as a primary point of contact for assigned customers, building strong working relationships and maintaining clear communication throughout the lifecycle of each program.\nManage technical customer programs from initiation through delivery, including requirements, milestones, schedules, resources, risks, budgets, and final deliverables.\nPartner closely with engineering, operations, sales, and other internal teams to align customer expectations with technical capabilities and program requirements.\nTranslate technical, engineering, and operational information into clear and appropriate updates for customers and other nontechnical stakeholders.\nGather, document, and communicate customer requirements to internal teams while ensuring changes and expectations are properly managed.\nDevelop and maintain program plans, schedules, status reports, action-item trackers, and other documentation needed to support successful execution.\nMonitor program costs and budgets to ensure work remains within the approved scope and financial plan.\nIdentify program risks, delays, resource concerns, or potential scope changes and develop appropriate mitigation or escalation plans.\nCoordinate cross-functional activities and hold internal stakeholders accountable for program commitments and delivery dates.\nTrack customer commitments and deliverables associated with approved proposals and contracts.\nSupport sales and business development teams by providing program, technical, and customer information as needed; however, this position is not expected to hold primary responsibility for direct sales or proposal writing.\nMaintain accurate customer and program information within applicable ERP, CRM, and internal business systems.\nHelp resolve customer issues by coordinating with engineering, operations, technical support, and other internal stakeholders.\nPrepare and deliver regular program updates, customer reviews, performance reports, and internal status communications.\nSupport customer visits, program-related travel, and industry trade shows as needed.\nEnsure completed programs and deliverables meet applicable customer, company, and industry quality standards.\n\nThese responsibilities reflect the need for someone who can manage customer-facing communication while also overseeing technical program delivery, budgets, schedules, and internal engineering coordination.\n\nRequired Skills & Experience:\n\nBachelor’s degree in engineering, business, project management, communications, or a related field, or an equivalent combination of education and relevant professional experience.\n5+ years of relevant experience in technical account management, program management, project management, applications engineering, customer-facing engineering, or a closely related field.\nDemonstrated experience managing technical projects or programs involving cross-functional teams, customer requirements, schedules, budgets, risks, and deliverables.\nTechnical or engineering background with the ability to understand complex products, systems, and engineering concepts.\nStrong customer relationship management skills and the ability to serve as a credible, professional point of contact for technical customers.\nAbility to translate detailed engineering information into clear, concise, and customer-appropriate communication.\nExperience working directly with engineering, operations, sales, and other technical or business stakeholders.\nExperience with program budgeting, cost tracking, forecasting, and financial oversight.\nWorking knowledge of ERP systems and the ability to accurately enter, maintain, and retrieve program or customer information.\nStrong verbal and written communication skills, including the ability to prepare reports and deliver program updates.\nExcellent organizational skills and attention to detail, with the ability to manage multiple priorities and complex workstreams.\nStrong problem-solving, negotiation, and decision-making skills.\nAbility to identify project risks, resolve customer concerns, and escalate issues appropriately.\nAbility to work effectively on-site at QCi’s Bedford location.\nAbility to travel approximately 10% for customer visits, program support, and occasional trade shows.\nMust meet applicable U.S. person or citizenship requirements associated with customer programs, controlled technologies, and regulatory obligations.\n\nThe experience, on-site, travel, technical communication, ERP, budgeting, and program management requirements were identified during the kickoff discussion.\n\nAdditional Preferred Skills:\n\nExperience in photonics, optics, lasers, electro-optical systems, or related advanced technologies.\nExperience supporting aerospace, defense, government, or other highly regulated customer programs.\nEngineering degree or prior professional experience in an engineering-focused position.\nExperience working as an applications engineer, technical program manager, technical account manager, or customer-facing engineer.\nUnderstanding of the technical terminology, development processes, and customer expectations associated with optical or laser-based devices.\nExperience supporting programs from proposal award through execution, delivery, and closeout.\nFamiliarity with CRM platforms such as Salesforce or HubSpot.\nExperience with commercial forecasting, account health reporting, customer performance reviews, and contract or service-level tracking.\nProject Management Professional (PMP), Agile, Scrum, or another recognized project management certification.\nExperience supporting trade shows, technical demonstrations, or customer-facing industry events.\n\nPhotonics, optics, laser technology, aerospace, and defense experience were discussed as highly beneficial but not necessarily automatic disqualifiers when a candidate has a strong engineering and program management background.\n\nQuantum Computing Inc. (QCi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.\n\nIncumbent(s) in this position may be required to perform other duties and special assignments not specifically stated above. Statements outlined in this section are designated as essential job functions in accordance with the Americans with Disabilities Act of 1990.","company":"Quantum Computing","rawCompany":"quantum computing","city":"New Bedford","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-11-11T07:52:27.148Z","occupations":[{"code":"41-4011.00","title":"Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-technical-and-scientific-products"},{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"}],"industries":[{"code":"334516","title":"Analytical Laboratory Instrument Manufacturing","slug":"analytical-laboratory-instrument-manufacturing"},{"code":"334413","title":"Semiconductor and Related Device Manufacturing","slug":"semiconductor-and-related-device-manufacturing"},{"code":"423490","title":"Other Professional Equipment and Supplies Merchant Wholesalers","slug":"other-professional-equipment-and-supplies-merchant-wholesalers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Account Manager","description":"Job Title: Account Manager\n\nLocation: Bedford, MA\n\nDivision: Revenue\n\nDepartment: Photonics Sales\n\nAbout Us:\n\nQuantum Computing Inc. (QCi) (Nasdaq: QUBT) is an innovative, integrated photonics company that provides accessible and affordable quantum machines to the world today. QCi products are designed to operate at room temperature and low power at an affordable cost. The Company’s portfolio of core technology and products offer unique capabilities in the areas of high-performance computing, artificial intelligence, cyber security as well as remote sensing applications.\n\nScope of the Job:\n\nQCi is seeking a Technical Account/Program Manager to serve as a key liaison between customers and internal engineering, operations, and business teams. This position combines account management, technical customer support, and program management responsibilities to ensure customer programs are successfully delivered according to established requirements, schedules, budgets, and quality expectations. The successful candidate will manage ongoing customer relationships while overseeing the execution of technical programs, particularly within photonics, optics, lazer technology, aerospace, and defense-related markets. This individual must be able to understand complex technical information, work effectively with engineering teams, and translate technical updates into clear, customer-appropriate communication. The role will primarily support program delivery rather than direct selling or proposal development.\n\nDuties / Responsibilities:\n\nServe as a primary point of contact for assigned customers, building strong working relationships and maintaining clear communication throughout the lifecycle of each program.\nManage technical customer programs from initiation through delivery, including requirements, milestones, schedules, resources, risks, budgets, and final deliverables.\nPartner closely with engineering, operations, sales, and other internal teams to align customer expectations with technical capabilities and program requirements.\nTranslate technical, engineering, and operational information into clear and appropriate updates for customers and other nontechnical stakeholders.\nGather, document, and communicate customer requirements to internal teams while ensuring changes and expectations are properly managed.\nDevelop and maintain program plans, schedules, status reports, action-item trackers, and other documentation needed to support successful execution.\nMonitor program costs and budgets to ensure work remains within the approved scope and financial plan.\nIdentify program risks, delays, resource concerns, or potential scope changes and develop appropriate mitigation or escalation plans.\nCoordinate cross-functional activities and hold internal stakeholders accountable for program commitments and delivery dates.\nTrack customer commitments and deliverables associated with approved proposals and contracts.\nSupport sales and business development teams by providing program, technical, and customer information as needed; however, this position is not expected to hold primary responsibility for direct sales or proposal writing.\nMaintain accurate customer and program information within applicable ERP, CRM, and internal business systems.\nHelp resolve customer issues by coordinating with engineering, operations, technical support, and other internal stakeholders.\nPrepare and deliver regular program updates, customer reviews, performance reports, and internal status communications.\nSupport customer visits, program-related travel, and industry trade shows as needed.\nEnsure completed programs and deliverables meet applicable customer, company, and industry quality standards.\n\nThese responsibilities reflect the need for someone who can manage customer-facing communication while also overseeing technical program delivery, budgets, schedules, and internal engineering coordination.\n\nRequired Skills & Experience:\n\nBachelor’s degree in engineering, business, project management, communications, or a related field, or an equivalent combination of education and relevant professional experience.\n5+ years of relevant experience in technical account management, program management, project management, applications engineering, customer-facing engineering, or a closely related field.\nDemonstrated experience managing technical projects or programs involving cross-functional teams, customer requirements, schedules, budgets, risks, and deliverables.\nTechnical or engineering background with the ability to understand complex products, systems, and engineering concepts.\nStrong customer relationship management skills and the ability to serve as a credible, professional point of contact for technical customers.\nAbility to translate detailed engineering information into clear, concise, and customer-appropriate communication.\nExperience working directly with engineering, operations, sales, and other technical or business stakeholders.\nExperience with program budgeting, cost tracking, forecasting, and financial oversight.\nWorking knowledge of ERP systems and the ability to accurately enter, maintain, and retrieve program or customer information.\nStrong verbal and written communication skills, including the ability to prepare reports and deliver program updates.\nExcellent organizational skills and attention to detail, with the ability to manage multiple priorities and complex workstreams.\nStrong problem-solving, negotiation, and decision-making skills.\nAbility to identify project risks, resolve customer concerns, and escalate issues appropriately.\nAbility to work effectively on-site at QCi’s Bedford location.\nAbility to travel approximately 10% for customer visits, program support, and occasional trade shows.\nMust meet applicable U.S. person or citizenship requirements associated with customer programs, controlled technologies, and regulatory obligations.\n\nThe experience, on-site, travel, technical communication, ERP, budgeting, and program management requirements were identified during the kickoff discussion.\n\nAdditional Preferred Skills:\n\nExperience in photonics, optics, lasers, electro-optical systems, or related advanced technologies.\nExperience supporting aerospace, defense, government, or other highly regulated customer programs.\nEngineering degree or prior professional experience in an engineering-focused position.\nExperience working as an applications engineer, technical program manager, technical account manager, or customer-facing engineer.\nUnderstanding of the technical terminology, development processes, and customer expectations associated with optical or laser-based devices.\nExperience supporting programs from proposal award through execution, delivery, and closeout.\nFamiliarity with CRM platforms such as Salesforce or HubSpot.\nExperience with commercial forecasting, account health reporting, customer performance reviews, and contract or service-level tracking.\nProject Management Professional (PMP), Agile, Scrum, or another recognized project management certification.\nExperience supporting trade shows, technical demonstrations, or customer-facing industry events.\n\nPhotonics, optics, laser technology, aerospace, and defense experience were discussed as highly beneficial but not necessarily automatic disqualifiers when a candidate has a strong engineering and program management background.\n\nQuantum Computing Inc. (QCi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.\n\nIncumbent(s) in this position may be required to perform other duties and special assignments not specifically stated above. Statements outlined in this section are designated as essential job functions in accordance with the Americans with Disabilities Act of 1990.","datePosted":"2026-11-11T07:52:27.148Z","dateModified":"2026-11-11T07:52:27.148Z","hiringOrganization":{"@type":"Organization","name":"Quantum Computing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New Bedford","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a0bbbbc67e0d918bfe8c59cd"},"url":"https://jobsearcher.com/jobs/a0bbbbc67e0d918bfe8c59cd"}}