{"schemaVersion":"jobsearcher.job.v1","id":"a0aa1dc6ead56e3f88d1e56d","url":"https://jobsearcher.com/jobs/a0aa1dc6ead56e3f88d1e56d","canonicalUrl":"https://jobsearcher.com/jobs/a0aa1dc6ead56e3f88d1e56d","title":"Technical Support Engineer, L2","description":"Job Summary:\n\nIn this customer-facing role, you'll apply advanced systems-level technical expertise to resolve highly complex customer issues, whether they come in through automated dial-home alerts, technical calls from Tintri customers and customer engineers, or remote maintenance and web support requests. You'll use independent judgment to work through problems and collaborate closely with engineering and other technical teams to build knowledge and drive resolution. Because this is a 24x7x365 organization, shift work, holidays, and on-call responsibilities may be required.\n\nResponsibilities:\n\nResponsibilities for this role include but are not limited to:\n\nAlways take care of the customer. Customer Satisfaction is job #1.\n\nApplies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system-level issues.\n\nEffectively communicates procedural and technical issues to internal and external customers in a fast-paced and customer-critical environment. Maintains a \"closed-loop\" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status. Responsible for sharing all acquired knowledge concerning problem resolution.\n\nIdentifies and provides resolutions to a diverse range of complex technical problems and mentors others in providing validated technical information, support process instructions, and special support requirements.\n\nContributes to a centralized problem identification and resolution database and may provide senior or expert-level tasks like Engineering for assigned products or skills. Uses judgment, creativity, and sound technical knowledge to obtain and recommend solutions.\n\nIdentifies, documents, and reports design, reliability, and maintenance issues.\n\nUnderstands and leverages Tintri’s technical communication structure and has a sphere of influence that extends well outside of the department\n\nEffectively leads efforts in facilitating problem recreation and failure analysis of systems-level issues and recommends and utilizes a wide variety of test equipment, diagnostic tools, and techniques used in problem resolution.\n\nDevelop and implement resolutions to identified problems, and follow standard practices and procedures.\n\nIdentifies records and works with management to proactively revise current procedures and tools to improve customer satisfaction\n\nDevelops broad knowledge of the organization’s mission and strategy and relates it to day-to-day issues.\n\nChallenges existing processes based on industry best practices and enhances these for the benefit of all.\n\nMay provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales, and other Tintri Technical Support co-workers as appropriate.\n\nMonitors and tracks all service calls, provides call status updates at regular intervals, and communicates status to customers using Call Tracking Databases.\n\nValidates technical information issues early warnings and disseminates information as needed.\n\nSkills and Qualifications required for this role include:\n\n5 years of experience in Enterprise level Technical Support\n\nMicrosoft Hyper-V MCS, VMware VCP, Platform9 certification, or equivalent hands-on experience administering and managing enterprise virtualization and hypervisor platforms.\n\nTCP/IP-based networking and troubleshooting skills\n\nHands-on experience with enterprise storage systems (SAN/NAS, NFS, iSCSI, or Fibre Channel), including RAID concepts and storage array troubleshooting, required\n\nPerformance and Network Optimization, Log Analysis experience\n\nAbility to communicate verbally and in writing.\n\nFluency in English is required\n\nB.S. in Computer Science, Electrical and Computer Engineering, Math, or equivalent work experience\n\nPluses\n\nPython scripting, Ansible\n\nExperience with Wireshark and packet-level analysis\n\nExperience with SQL database, MongoDB, Oracle, or another database\n\nExperience with Docker and Kubernetes","company":"Ddn","rawCompany":"ddn","city":"Wheat Ridge","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-27T12:47:35.345Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer, L2","description":"Job Summary:\n\nIn this customer-facing role, you'll apply advanced systems-level technical expertise to resolve highly complex customer issues, whether they come in through automated dial-home alerts, technical calls from Tintri customers and customer engineers, or remote maintenance and web support requests. You'll use independent judgment to work through problems and collaborate closely with engineering and other technical teams to build knowledge and drive resolution. Because this is a 24x7x365 organization, shift work, holidays, and on-call responsibilities may be required.\n\nResponsibilities:\n\nResponsibilities for this role include but are not limited to:\n\nAlways take care of the customer. Customer Satisfaction is job #1.\n\nApplies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system-level issues.\n\nEffectively communicates procedural and technical issues to internal and external customers in a fast-paced and customer-critical environment. Maintains a \"closed-loop\" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status. Responsible for sharing all acquired knowledge concerning problem resolution.\n\nIdentifies and provides resolutions to a diverse range of complex technical problems and mentors others in providing validated technical information, support process instructions, and special support requirements.\n\nContributes to a centralized problem identification and resolution database and may provide senior or expert-level tasks like Engineering for assigned products or skills. Uses judgment, creativity, and sound technical knowledge to obtain and recommend solutions.\n\nIdentifies, documents, and reports design, reliability, and maintenance issues.\n\nUnderstands and leverages Tintri’s technical communication structure and has a sphere of influence that extends well outside of the department\n\nEffectively leads efforts in facilitating problem recreation and failure analysis of systems-level issues and recommends and utilizes a wide variety of test equipment, diagnostic tools, and techniques used in problem resolution.\n\nDevelop and implement resolutions to identified problems, and follow standard practices and procedures.\n\nIdentifies records and works with management to proactively revise current procedures and tools to improve customer satisfaction\n\nDevelops broad knowledge of the organization’s mission and strategy and relates it to day-to-day issues.\n\nChallenges existing processes based on industry best practices and enhances these for the benefit of all.\n\nMay provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales, and other Tintri Technical Support co-workers as appropriate.\n\nMonitors and tracks all service calls, provides call status updates at regular intervals, and communicates status to customers using Call Tracking Databases.\n\nValidates technical information issues early warnings and disseminates information as needed.\n\nSkills and Qualifications required for this role include:\n\n5 years of experience in Enterprise level Technical Support\n\nMicrosoft Hyper-V MCS, VMware VCP, Platform9 certification, or equivalent hands-on experience administering and managing enterprise virtualization and hypervisor platforms.\n\nTCP/IP-based networking and troubleshooting skills\n\nHands-on experience with enterprise storage systems (SAN/NAS, NFS, iSCSI, or Fibre Channel), including RAID concepts and storage array troubleshooting, required\n\nPerformance and Network Optimization, Log Analysis experience\n\nAbility to communicate verbally and in writing.\n\nFluency in English is required\n\nB.S. in Computer Science, Electrical and Computer Engineering, Math, or equivalent work experience\n\nPluses\n\nPython scripting, Ansible\n\nExperience with Wireshark and packet-level analysis\n\nExperience with SQL database, MongoDB, Oracle, or another database\n\nExperience with Docker and Kubernetes","datePosted":"2026-08-27T12:47:35.345Z","dateModified":"2026-08-27T12:47:35.345Z","hiringOrganization":{"@type":"Organization","name":"Ddn","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Wheat Ridge","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a0aa1dc6ead56e3f88d1e56d"},"url":"https://jobsearcher.com/jobs/a0aa1dc6ead56e3f88d1e56d"}}