{"schemaVersion":"jobsearcher.job.v1","id":"a09ecbecfc451dbba7e006d1","url":"https://jobsearcher.com/jobs/a09ecbecfc451dbba7e006d1","canonicalUrl":"https://jobsearcher.com/jobs/a09ecbecfc451dbba7e006d1","title":"Operations Engineer","description":"Overview:\nProdapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. A “Great Place To Work® Certified™” company, Prodapt employs over 5,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.\n\nWe are seeking a motivated Telecom Technical Support Engineer to provide implementation, testing, activation, and operational support for enterprise SD-WAN networks. This role serves as a key point of contact for troubleshooting connectivity issues, supporting service turn-ups, and ensuring seamless network operations across multiple SD-WAN technologies.\nResponsibilities:\nSupport implementation, testing, activation, and turn-up activities for SD-WAN services.\nAct as the primary point of contact for incident triage, troubleshooting, and resolution of network connectivity issues.\nTest and troubleshoot various circuit types, including Ethernet, T1/E1, T3/E3, Broadband, and LTE.\nManage activation bridges and coordinate with customers, vendors, and internal teams during service deployments.\nPerform network troubleshooting and contribute to root cause analysis for service outages.\nMonitor scheduled jobs, backups, and network systems, performing initial troubleshooting and escalation when required.\nMaintain accurate documentation of activation activities, customer communications, and incident updates.Interpret network diagrams and utilize monitoring tools for proactive issue identification.\nRequirements:\n\nGood understanding on Vision, network diagram\nA Bachelor's degree in Computer Science or Engineering or a related field experience is typically required.\nHands-on 10+ years of experience as Telecom Technical Support Engineer in Support, implementation, testing, activation for SD-WAN network services.\nTest and troubleshoot various circuit types – Ethernet, T1/E1, T3/E3, BB, LTE\nAssists in network troubleshooting and provides input for root cause analysis for network related outages.\nManage and control a test and turn-up bridge required for service activation.\nAccurate documentation of activation activities, notes, client communication, etc.\nCoordination of bridge calls, communication to engage resources and vendors to resolve issues.\nEnsure monitoring of batch scheduling and backup jobs and perform initial troubleshooting and escalation as documented upon failure.","company":"Prodapt","rawCompany":"prodapt","city":"Richardson","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-09T10:44:39.446Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1241.01","title":"Telecommunications Engineering Specialists","slug":"telecommunications-engineering-specialists"}],"industries":[{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"517111","title":"Wired Telecommunications Carriers","slug":"wired-telecommunications-carriers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Engineer","description":"Overview:\nProdapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. A “Great Place To Work® Certified™” company, Prodapt employs over 5,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.\n\nWe are seeking a motivated Telecom Technical Support Engineer to provide implementation, testing, activation, and operational support for enterprise SD-WAN networks. This role serves as a key point of contact for troubleshooting connectivity issues, supporting service turn-ups, and ensuring seamless network operations across multiple SD-WAN technologies.\nResponsibilities:\nSupport implementation, testing, activation, and turn-up activities for SD-WAN services.\nAct as the primary point of contact for incident triage, troubleshooting, and resolution of network connectivity issues.\nTest and troubleshoot various circuit types, including Ethernet, T1/E1, T3/E3, Broadband, and LTE.\nManage activation bridges and coordinate with customers, vendors, and internal teams during service deployments.\nPerform network troubleshooting and contribute to root cause analysis for service outages.\nMonitor scheduled jobs, backups, and network systems, performing initial troubleshooting and escalation when required.\nMaintain accurate documentation of activation activities, customer communications, and incident updates.Interpret network diagrams and utilize monitoring tools for proactive issue identification.\nRequirements:\n\nGood understanding on Vision, network diagram\nA Bachelor's degree in Computer Science or Engineering or a related field experience is typically required.\nHands-on 10+ years of experience as Telecom Technical Support Engineer in Support, implementation, testing, activation for SD-WAN network services.\nTest and troubleshoot various circuit types – Ethernet, T1/E1, T3/E3, BB, LTE\nAssists in network troubleshooting and provides input for root cause analysis for network related outages.\nManage and control a test and turn-up bridge required for service activation.\nAccurate documentation of activation activities, notes, client communication, etc.\nCoordination of bridge calls, communication to engage resources and vendors to resolve issues.\nEnsure monitoring of batch scheduling and backup jobs and perform initial troubleshooting and escalation as documented upon failure.","datePosted":"2026-08-09T10:44:39.446Z","dateModified":"2026-08-09T10:44:39.446Z","hiringOrganization":{"@type":"Organization","name":"Prodapt","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Richardson","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a09ecbecfc451dbba7e006d1"},"url":"https://jobsearcher.com/jobs/a09ecbecfc451dbba7e006d1"}}