{"schemaVersion":"jobsearcher.job.v1","id":"a09ec56d9a823a7a2b88b802","url":"https://jobsearcher.com/jobs/a09ec56d9a823a7a2b88b802","canonicalUrl":"https://jobsearcher.com/jobs/a09ec56d9a823a7a2b88b802","title":"Office & Processing Support","description":"Description:\nWe have a great, ENTRY-LEVEL opportunity for a bright, ambitious newcomer to learn about and grow within the mortgage industry! Are you detail-oriented and customer focused? Have you been looking for a great company that's family owned, who recognizes your contributions, and has a great environment? A company whose goal and purpose is to Improve the Lives of Families? Take a look at Equity Resources!\nWhy you’ll love working here\nEnjoy a consistent in-office schedule at our Corporate Office in Newark’s historic downtown square.\nChoose from flexible hours: 8:30 AM – 5:00 PM with a 30-minute lunch, or 8 AM – 5 PM / 8:30 AM – 5:30 PM with a 1-hour lunch.\nGenerous PTO, 10 paid holidays, plus a day off for your birthday!\nFull benefits package (including pet insurance!) first of the month after your first 30 days.\n401(k) option with a generous company match —helping you grow your retirement savings faster.\nEarn extra cash through our referral programs, $500 for each borrower you refer, and up to $5,000 for referring an experienced Loan Officer.\nJoin a stable, employee-focused company that’s been growing since 1993.\nRequirements:\nHS diploma or equivalent.\nRequires skills in office procedures and Microsoft Office Applications or equivalent software.\nStrong attention to detail and organizational skills.\nPrevious office experience is preferred but not required.\nWhat your day will look like\nThe primary objective of this role is to assist customers through efficient administrative processing of mortgage loan(s) throughout the mortgage loan process.\nSomeone in this position must be able to instill confidence in and build trust with the Production Specialists (processors) and Mortgage Specialists (loan officers). Furthermore, they must interact with other employees to foster an atmosphere of exceptional customer service and a work environment that is edifying and supportive, creating Raving Fans both internally and externally.\nThe following duties are shared between our office support staff:\nRespond promptly and professionally to email correspondence from the Loan Officer.\nInitiate and follow up on all verification requests necessary to complete a loan package. (i.e. verification of mortgage, verification of deposit, verification of employment, etc.)\nOrder required documentation such as appraisals, title searches, and payoffs.\nFollow up and update the status of all ordered items to ensure timely completion.\nCommunicate with the Loan Processor regarding the status of required loan items.\nSubmit complete loan packages to the underwriter and address conditions from conditional approvals.\nEnsure loan packages are complete and notify the Loan Processor to advance the file.\nAdhere to established deadlines and performance standards.\nMaintain accurate and up-to-date notes in each loan file.\nProvide front desk support as scheduled and/or needed, including answering multi-line phone systems and greeting visitors.\nUpload received documentation into the Loan Operating System (LOS).\nCommunicate clearly and effectively to internal and external partners.\nAny other miscellaneous duties as required to process mortgage files and provide excellent customer service, as assigned.\nAbout Us\nEquity Resources, Inc. is a privately owned and operated mortgage bank headquartered in Newark, Ohio. We are licensed in 22 states, including Washington D.C., and operate branch offices in many of those locations. Our vision and purpose at Equity Resources, Inc. is quite simply to Improve the Lives of Families. We pride ourselves in creating Raving Fans of our customers AND our employees. We are celebrating our 33rd year in business and are continuing to grow! Come join our team!\nEquity Resources offers a comprehensive total compensation and benefits package that includes medical, dental, and vision insurance; 401(k); company-paid life insurance; and much more!\nEquity Resources is an equal opportunity employer. It does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.","company":"Equity Resources","rawCompany":"equity resources","city":"Newark","state":"OH","isRemote":false,"isActive":true,"createdAt":"2026-08-09T11:11:40.318Z","occupations":[{"code":"43-4131.00","title":"Loan Interviewers and Clerks","slug":"loan-interviewers-and-clerks"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"},{"code":"13-2072.00","title":"Loan Officers","slug":"loan-officers"}],"industries":[{"code":"522292","title":"Real Estate Credit","slug":"real-estate-credit"},{"code":"522310","title":"Mortgage and Nonmortgage Loan Brokers","slug":"mortgage-and-nonmortgage-loan-brokers"},{"code":"522291","title":"Consumer Lending","slug":"consumer-lending"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Office & Processing Support","description":"Description:\nWe have a great, ENTRY-LEVEL opportunity for a bright, ambitious newcomer to learn about and grow within the mortgage industry! Are you detail-oriented and customer focused? Have you been looking for a great company that's family owned, who recognizes your contributions, and has a great environment? A company whose goal and purpose is to Improve the Lives of Families? Take a look at Equity Resources!\nWhy you’ll love working here\nEnjoy a consistent in-office schedule at our Corporate Office in Newark’s historic downtown square.\nChoose from flexible hours: 8:30 AM – 5:00 PM with a 30-minute lunch, or 8 AM – 5 PM / 8:30 AM – 5:30 PM with a 1-hour lunch.\nGenerous PTO, 10 paid holidays, plus a day off for your birthday!\nFull benefits package (including pet insurance!) first of the month after your first 30 days.\n401(k) option with a generous company match —helping you grow your retirement savings faster.\nEarn extra cash through our referral programs, $500 for each borrower you refer, and up to $5,000 for referring an experienced Loan Officer.\nJoin a stable, employee-focused company that’s been growing since 1993.\nRequirements:\nHS diploma or equivalent.\nRequires skills in office procedures and Microsoft Office Applications or equivalent software.\nStrong attention to detail and organizational skills.\nPrevious office experience is preferred but not required.\nWhat your day will look like\nThe primary objective of this role is to assist customers through efficient administrative processing of mortgage loan(s) throughout the mortgage loan process.\nSomeone in this position must be able to instill confidence in and build trust with the Production Specialists (processors) and Mortgage Specialists (loan officers). Furthermore, they must interact with other employees to foster an atmosphere of exceptional customer service and a work environment that is edifying and supportive, creating Raving Fans both internally and externally.\nThe following duties are shared between our office support staff:\nRespond promptly and professionally to email correspondence from the Loan Officer.\nInitiate and follow up on all verification requests necessary to complete a loan package. (i.e. verification of mortgage, verification of deposit, verification of employment, etc.)\nOrder required documentation such as appraisals, title searches, and payoffs.\nFollow up and update the status of all ordered items to ensure timely completion.\nCommunicate with the Loan Processor regarding the status of required loan items.\nSubmit complete loan packages to the underwriter and address conditions from conditional approvals.\nEnsure loan packages are complete and notify the Loan Processor to advance the file.\nAdhere to established deadlines and performance standards.\nMaintain accurate and up-to-date notes in each loan file.\nProvide front desk support as scheduled and/or needed, including answering multi-line phone systems and greeting visitors.\nUpload received documentation into the Loan Operating System (LOS).\nCommunicate clearly and effectively to internal and external partners.\nAny other miscellaneous duties as required to process mortgage files and provide excellent customer service, as assigned.\nAbout Us\nEquity Resources, Inc. is a privately owned and operated mortgage bank headquartered in Newark, Ohio. We are licensed in 22 states, including Washington D.C., and operate branch offices in many of those locations. Our vision and purpose at Equity Resources, Inc. is quite simply to Improve the Lives of Families. We pride ourselves in creating Raving Fans of our customers AND our employees. We are celebrating our 33rd year in business and are continuing to grow! Come join our team!\nEquity Resources offers a comprehensive total compensation and benefits package that includes medical, dental, and vision insurance; 401(k); company-paid life insurance; and much more!\nEquity Resources is an equal opportunity employer. It does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.","datePosted":"2026-08-09T11:11:40.318Z","dateModified":"2026-08-09T11:11:40.318Z","hiringOrganization":{"@type":"Organization","name":"Equity Resources","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Newark","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a09ec56d9a823a7a2b88b802"},"url":"https://jobsearcher.com/jobs/a09ec56d9a823a7a2b88b802"}}