{"schemaVersion":"jobsearcher.job.v1","id":"a09cc34ffcb0be95afb7c9cb","url":"https://jobsearcher.com/jobs/a09cc34ffcb0be95afb7c9cb","canonicalUrl":"https://jobsearcher.com/jobs/a09cc34ffcb0be95afb7c9cb","title":"IT Support Supervisor","description":"Job Responsibilities:\nManage the day-to-day activities of the IT support team, including prioritizing support, delegating work, and monitoring and reporting trends.\nServe as the main escalation point for customer service-related issues and a high-level resource for the team.\nAssist in monitoring and tracking inventory for the Information Technology cost center.\nCollaborate with IT leadership to identify areas for process improvement and implement strategies to enhance efficiency and service quality.\nMonitor, analyze, and suggest improvements to work processes, keeping the knowledge library updated.\nCollaborate with other IT departments to ensure prompt resolution of service tickets.\nPerform Quality Assurance on customer incidents onsite or remotely, ensuring Service Level Agreements are met.\nCoordinate and schedule audiovisual setups and video conferencing support.\nRequired Skills:\nHigh school diploma or equivalent; additional certifications or relevant education is a plus.\nMinimum two years’ experience in customer service and quality assurance.\nMinimum one year of supervisory experience managing staff and projects.\nPrevious experience using a ticketing system and monitoring trends.\nAbility to manage multiple priorities and work independently or as part of a team.\nStrong technical troubleshooting skills with hardware and software issues.\nUnderstanding of help desk processes and service management principles.\nSupervisory skills, including the ability to motivate and develop team members.\nAbility to lift up to 30 pounds.\nOnsite hours of operation between 7:00 am and 6:00 pm, Monday through Friday.\nEducation and Experience:\nAssociate’s or Bachelor’s Degree in Computer Science, Information Systems, or related field, or equivalent work experience.\nMinimum of 5 years of IT work experience in computer operations with exposure to multi-platform environments.\nExperience in leading teams and projects.\nJob Type: Contract\nPay: $30.00 - $35.00 per hour\nSchedule:\n8 hour shift\nMonday to Friday\nExperience:\nHelp desk: 1 year (Preferred)\nWindows: 1 year (Preferred)\nAbility to Commute:\nBoca Raton, FL 33428 (Required)\nAbility to Relocate:\nBoca Raton, FL 33428: Relocate before starting work (Required)\nWork Location: In person","company":"Tech Army","rawCompany":"tech army","city":"Boca Raton","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-06T11:52:54.139Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Supervisor","description":"Job Responsibilities:\nManage the day-to-day activities of the IT support team, including prioritizing support, delegating work, and monitoring and reporting trends.\nServe as the main escalation point for customer service-related issues and a high-level resource for the team.\nAssist in monitoring and tracking inventory for the Information Technology cost center.\nCollaborate with IT leadership to identify areas for process improvement and implement strategies to enhance efficiency and service quality.\nMonitor, analyze, and suggest improvements to work processes, keeping the knowledge library updated.\nCollaborate with other IT departments to ensure prompt resolution of service tickets.\nPerform Quality Assurance on customer incidents onsite or remotely, ensuring Service Level Agreements are met.\nCoordinate and schedule audiovisual setups and video conferencing support.\nRequired Skills:\nHigh school diploma or equivalent; additional certifications or relevant education is a plus.\nMinimum two years’ experience in customer service and quality assurance.\nMinimum one year of supervisory experience managing staff and projects.\nPrevious experience using a ticketing system and monitoring trends.\nAbility to manage multiple priorities and work independently or as part of a team.\nStrong technical troubleshooting skills with hardware and software issues.\nUnderstanding of help desk processes and service management principles.\nSupervisory skills, including the ability to motivate and develop team members.\nAbility to lift up to 30 pounds.\nOnsite hours of operation between 7:00 am and 6:00 pm, Monday through Friday.\nEducation and Experience:\nAssociate’s or Bachelor’s Degree in Computer Science, Information Systems, or related field, or equivalent work experience.\nMinimum of 5 years of IT work experience in computer operations with exposure to multi-platform environments.\nExperience in leading teams and projects.\nJob Type: Contract\nPay: $30.00 - $35.00 per hour\nSchedule:\n8 hour shift\nMonday to Friday\nExperience:\nHelp desk: 1 year (Preferred)\nWindows: 1 year (Preferred)\nAbility to Commute:\nBoca Raton, FL 33428 (Required)\nAbility to Relocate:\nBoca Raton, FL 33428: Relocate before starting work (Required)\nWork Location: In person","datePosted":"2026-08-06T11:52:54.139Z","dateModified":"2026-08-06T11:52:54.139Z","hiringOrganization":{"@type":"Organization","name":"Tech Army","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Boca Raton","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a09cc34ffcb0be95afb7c9cb"},"url":"https://jobsearcher.com/jobs/a09cc34ffcb0be95afb7c9cb"}}