Consultant | Microsoft Technologies | Dynamics CRM

Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.Description: POC: Brenda" Job title:Sr CRM developerWork Location:Richardson, TX 75082" Vendor Rate Range (min to max rate you can offer):75-80 $ per hour" Minimum years of experience required:8+" Would you require the candidates to meet you for in person interview?No" Is Skype/WebEx interview, OK?Ok" Please Confirm Must Have Skills (TOP 3 SKILLS) Dynamic365 CRM , Power platfrom ,PCF" Please provide a Detailed Job Description. (Word Document if any)."The role encompasses comprehensive ownership of Dynamics 365 Customer Service solutions and related integrations:" Design, develop, and support Dynamics 365 Customer Service solutions including Cases, Activities, Queues, SLAs, and ARC, Email Template management, PCF controls" Build and maintain complex Power Automate flows for email-to-case, ARC logic, routing, and exception handling" Manage and troubleshoot email integration (Exchange sync, mailbox configuration, correlation logic, disclaimer handling)" Promote solutions safely across DEV UAT PROD, including hotfixes and rollback planning" Participate in UAT readiness, go-live checklists, and post-deployment validation"""