{"schemaVersion":"jobsearcher.job.v1","id":"a045b925096e2b81900d91da","url":"https://jobsearcher.com/jobs/a045b925096e2b81900d91da","canonicalUrl":"https://jobsearcher.com/jobs/a045b925096e2b81900d91da","title":"Application Support Engineer","description":"Job Title: Application Support EngineerLocation: Charlotte, NC (Remote)Duration: ContractAt Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.Job Description:Provide go live and post go live hyper care support for RPA and Mendix applicationsMonitor application performance and stability during deployment windowsCoordinate with business stake holders developers infrastructure teams and vendors to resolve deployment related issuesEnsure successful transition from project implementation to steady state operationsUser Acceptance Testing UATCoordinate and facilitate UAT activities with business users and stakeholdersTrack UAT defects and ensure timely remediationPrepare UAT test plans execution reports and signoff documentationSupport business teams during validation and acceptance activitiesServiceNow Incident Request ManagementManage ServiceNow for incidents requests problem tickets and change recordsPerform L2L3 troubleshooting of application related issuesEnsure SLA compliance and timely resolution of ticketsConduct root cause analysis RCA for recurring issues and implement preventive actionsEnvironment Application SupportSupport setup configuration and maintenance of Development UAT and Production environmentsCoordinate application deployments and release activitiesWork closely with infrastructure security network and database teams to ensure application availabilityMonitor application health and troubleshoot performance issuesInfrastructure OS Patching CoordinationCoordinate monthly OS patching activities with infrastructure teamsAssess application impacts due to patching or maintenance activitiesPlan and communicate maintenance windows to stakeholdersValidate application functionality post patching and upgradesChange Release ManagementParticipate in CAB meetings and support change management processesReview deployment schedules and implementation plansEnsure rollback plans and deployment documentation are maintainedMandatory Skills : Change management, Major incident management, Performance Testing -NFR Gathering (Log Analyis, User Interview, Reverse Engineering, NFR Documentation), ServiceNow ITSMGood to Have Skills : Cloud Application Testing, RPA - Microsoft Power Automate","company":"Smart IT Frame","rawCompany":"smart it frame","city":"Charlotte","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-08-07T08:59:11.900Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Engineer","description":"Job Title: Application Support EngineerLocation: Charlotte, NC (Remote)Duration: ContractAt Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.Job Description:Provide go live and post go live hyper care support for RPA and Mendix applicationsMonitor application performance and stability during deployment windowsCoordinate with business stake holders developers infrastructure teams and vendors to resolve deployment related issuesEnsure successful transition from project implementation to steady state operationsUser Acceptance Testing UATCoordinate and facilitate UAT activities with business users and stakeholdersTrack UAT defects and ensure timely remediationPrepare UAT test plans execution reports and signoff documentationSupport business teams during validation and acceptance activitiesServiceNow Incident Request ManagementManage ServiceNow for incidents requests problem tickets and change recordsPerform L2L3 troubleshooting of application related issuesEnsure SLA compliance and timely resolution of ticketsConduct root cause analysis RCA for recurring issues and implement preventive actionsEnvironment Application SupportSupport setup configuration and maintenance of Development UAT and Production environmentsCoordinate application deployments and release activitiesWork closely with infrastructure security network and database teams to ensure application availabilityMonitor application health and troubleshoot performance issuesInfrastructure OS Patching CoordinationCoordinate monthly OS patching activities with infrastructure teamsAssess application impacts due to patching or maintenance activitiesPlan and communicate maintenance windows to stakeholdersValidate application functionality post patching and upgradesChange Release ManagementParticipate in CAB meetings and support change management processesReview deployment schedules and implementation plansEnsure rollback plans and deployment documentation are maintainedMandatory Skills : Change management, Major incident management, Performance Testing -NFR Gathering (Log Analyis, User Interview, Reverse Engineering, NFR Documentation), ServiceNow ITSMGood to Have Skills : Cloud Application Testing, RPA - Microsoft Power Automate","datePosted":"2026-08-07T08:59:11.900Z","dateModified":"2026-08-07T08:59:11.900Z","hiringOrganization":{"@type":"Organization","name":"Smart IT Frame","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Charlotte","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a045b925096e2b81900d91da"},"url":"https://jobsearcher.com/jobs/a045b925096e2b81900d91da"}}