{"schemaVersion":"jobsearcher.job.v1","id":"a01f5b33dbb291dc716e0946","url":"https://jobsearcher.com/jobs/a01f5b33dbb291dc716e0946","canonicalUrl":"https://jobsearcher.com/jobs/a01f5b33dbb291dc716e0946","title":"Technical Support Engineer II, Division IT team","description":"DESCRIPTION\nAmazon is building the future of manufacturing and industrial operations, combining robotics technology with world-class software engineering to deliver AI-native solutions at unprecedented scale. We're pioneering high-performance, low-latency systems (\nKey job responsibilities\nIT exists to accelerate development and enable scaled manufacturing. You will be working to establish a departmental IT team from the ground up, setting the standard for high quality IT support of endpoints and business systems.\n\nServe as the primary IT desktop support and escalation for software engineering, applied science, robotics R&D, and manufacturing operations.\nCommunicate confidently with senior leadership and stakeholders at varying levels.\nImplement, maintain, and optimize IT infrastructure including network architecture, compute systems, audio/video, and end-user devices, ensuring availability and performance.\nEscalate issues appropriately to engineering teams.\nPartner with external stakeholders and internal Amazon teams when cross-functional coordination is required.\nLead and manage site and cross-functional IT projects as a single point of contact, keeping stakeholders informed of progress and maintaining project documentation.\nProvide direction, mentoring, and training to junior IT Support Technicians.\nContribute to the on-call schedule covering your site and regional node for high-severity incidents.\nBASIC QUALIFICATIONS\n4+ years of technical support experience\nExperience scripting in modern program languages\nExperience troubleshooting and debugging technical systems\nExperience in agile/scrum or related collaborative workflow\nExperience troubleshooting and documenting findings\nPREFERRED QUALIFICATIONS\nKnowledge of distributed applications/enterprise applications\nKnowledge of UNIX/Linux operating system\n\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\n\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\n\nUSA, MA, N.Reading - 90,400.00 - 158,200.00 USD annually\nUSA, MA, Wilmington - 90,400.00 - 158,200.00 USD annually","company":"Amazon.com Services","rawCompany":"amazoncom services","city":"Reading","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-08-03T20:13:54.713Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer II, Division IT team","description":"DESCRIPTION\nAmazon is building the future of manufacturing and industrial operations, combining robotics technology with world-class software engineering to deliver AI-native solutions at unprecedented scale. We're pioneering high-performance, low-latency systems (\nKey job responsibilities\nIT exists to accelerate development and enable scaled manufacturing. You will be working to establish a departmental IT team from the ground up, setting the standard for high quality IT support of endpoints and business systems.\n\nServe as the primary IT desktop support and escalation for software engineering, applied science, robotics R&D, and manufacturing operations.\nCommunicate confidently with senior leadership and stakeholders at varying levels.\nImplement, maintain, and optimize IT infrastructure including network architecture, compute systems, audio/video, and end-user devices, ensuring availability and performance.\nEscalate issues appropriately to engineering teams.\nPartner with external stakeholders and internal Amazon teams when cross-functional coordination is required.\nLead and manage site and cross-functional IT projects as a single point of contact, keeping stakeholders informed of progress and maintaining project documentation.\nProvide direction, mentoring, and training to junior IT Support Technicians.\nContribute to the on-call schedule covering your site and regional node for high-severity incidents.\nBASIC QUALIFICATIONS\n4+ years of technical support experience\nExperience scripting in modern program languages\nExperience troubleshooting and debugging technical systems\nExperience in agile/scrum or related collaborative workflow\nExperience troubleshooting and documenting findings\nPREFERRED QUALIFICATIONS\nKnowledge of distributed applications/enterprise applications\nKnowledge of UNIX/Linux operating system\n\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\n\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\n\nUSA, MA, N.Reading - 90,400.00 - 158,200.00 USD annually\nUSA, MA, Wilmington - 90,400.00 - 158,200.00 USD annually","datePosted":"2026-08-03T20:13:54.713Z","dateModified":"2026-08-03T20:13:54.713Z","hiringOrganization":{"@type":"Organization","name":"Amazon.com Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Reading","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a01f5b33dbb291dc716e0946"},"url":"https://jobsearcher.com/jobs/a01f5b33dbb291dc716e0946"}}