{"schemaVersion":"jobsearcher.job.v1","id":"a01ab8435b4a879432c7a27e","url":"https://jobsearcher.com/jobs/a01ab8435b4a879432c7a27e","canonicalUrl":"https://jobsearcher.com/jobs/a01ab8435b4a879432c7a27e","title":"Helpdesk Support Analyst","description":"IT Support SpecialistResponsibilities:Serve as the first point of contact for IT support via phone, email, or ticketing systemTroubleshoot and resolve issues related to desktops, laptops, mobile devices, and applicationsLog, track, and manage incidents and service requests in the ticketing systemProvide support for common systems such as email, printers, VPN, and network accessEscalate unresolved or complex issues to appropriate teamsFollow up with users to ensure issues are resolved and satisfaction is metAssist with user account setup, password resets, and access managementInstall, configure, and maintain end-user hardware and softwareDocument solutions and contribute to the knowledge baseAdhere to service level agreements (SLAs) and support standardsRequirementsMinimum requirements: Associates degree and 1-4 years experienceposition subject to CSWF requirements","company":"Ehs Technologies","rawCompany":"ehs technologies","city":"Indian Head","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-10-07T12:59:10.658Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Helpdesk Support Analyst","description":"IT Support SpecialistResponsibilities:Serve as the first point of contact for IT support via phone, email, or ticketing systemTroubleshoot and resolve issues related to desktops, laptops, mobile devices, and applicationsLog, track, and manage incidents and service requests in the ticketing systemProvide support for common systems such as email, printers, VPN, and network accessEscalate unresolved or complex issues to appropriate teamsFollow up with users to ensure issues are resolved and satisfaction is metAssist with user account setup, password resets, and access managementInstall, configure, and maintain end-user hardware and softwareDocument solutions and contribute to the knowledge baseAdhere to service level agreements (SLAs) and support standardsRequirementsMinimum requirements: Associates degree and 1-4 years experienceposition subject to CSWF requirements","datePosted":"2026-10-07T12:59:10.658Z","dateModified":"2026-10-07T12:59:10.658Z","hiringOrganization":{"@type":"Organization","name":"Ehs Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Indian Head","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a01ab8435b4a879432c7a27e"},"url":"https://jobsearcher.com/jobs/a01ab8435b4a879432c7a27e"}}