Product Designer
Title: Product Designer for UPX / Purchase Experience in Marketing, Product & DesignLocation: New York, NY 10010 (3 Days on-site)Duration: 6 months with potential to convertMust Haves (Non-Negotiable)5+ years of digital product design experience; portfolio or case studies requiredComfortable operating in highly complex environments, bringing structure, clarity, and precision to data-heavy, compliance-driven experiences.Agile collaboration with engineering from discovery through deliveryStrong UX, interaction, and visual design skillsProficiency with Figma and modern prototyping toolsResearch- and data-driven decision-makingStrong stakeholder communication and facilitation skillsAccessibility knowledge (WCAG) and inclusive design practicesExperience designing AI-powered and automated features, with awareness of Responsible AI principles and privacy-by-design best practices.About the RoleWe're building the next generation of digital products in our industry and are looking for a Product Designer to own and elevate critical experiences within the company ecosystem, including a large project initiative and the Purchase Experience.In this hands-on role, you'll partner closely with Product, Engineering, Research, Data/ML, Content Strategy, Legal, Compliance, and Accessibility teams in an agile sprint framework to deliver customer-centered, compliant, and high-performing digital experiences.Reporting to the CVP of PX Design, you will operate as either a player/coach or senior individual contributor, owning the design of key workflows end-to-end. You'll connect customer journeys across web and mobile—from discovery and orientation, through application and servicing, to confirmation, tracking, and follow-up moments.Responsibility: UX Design Delivery in an Agile Sprint CadenceLead a design pod focused on a large project initiative and/or Purchase Experience workflowsPartner with Product Managers and Engineers to shape roadmaps and sprint plans (discovery, design spikes, refinement, sprint planning, and retros)Translate customer and business requirements into experience outcomes, user stories, and acceptance criteriaDeliver designs ahead of development: user flows, wireframes, high-fidelity UI, prototypes, and detailed specifications for build and QASupport teams during build by answering questions, reviewing implementations, and driving design QAOwn Experiences End-to-EndOwn core workflows and moments that matter, including:Landing/home experiencesNavigation and searchProduct discovery and considerationClient and policy views, ApplicationsUnderwriting touchpoints, and post-purchase confirmationTask-based servicingForms and document flowsNotifications, status/confirmation states, and error/recovery patternsDesign for clarity and trust within complex, regulated environmentsBalance usability, efficiency, accessibility, and compliancePartner with Content Strategy, Legal, Compliance, and Accessibility to ensure accuracy and production readinessUse Research and Data to Drive Decisions:Identify friction points and opportunities using qualitative and quantitative signals (task abandonment, time-to-complete, error rates, rework, call drivers)Plan and run usability testing, concept testing, and iterative evaluationsTranslate findings into prioritized improvementsDefine and track success metrics post-launch (task success, adoption, engagement, satisfaction, self-service rates)Design AI-Related Experiences:Identify high-value AI opportunities within a large project initiative workflow, such as intelligent search, summarization, draft communications, next-best actions, and guided task completionPartner with Data Science/ML, Engineering, Product, and Compliance to translate model capabilities into safe, usable experiencesDesign human-in-the-loop patterns, guardrails, and fallback pathsEvaluate AI experiences based on usefulness, accuracy, adoption, time saved, and error reductionDesign for transparency, trust, and protection of sensitive customer dataRaise the Bar for Design Craft and Team GrowthRun effective design critiques and foster a culture of feedbackSupport career growth through 1:1s and actionable feedbackPartner with Design Ops and Design Systems to evolve components, patterns, documentation, and AI interaction modelsExperience:5–6+ years of digital product design experience with shipped work2+ years leading, mentoring, or operating in player/coach rolesStrong experience with complex workflows, dashboards, portals, and self-service experiencesAgile delivery experience from discovery through productionClose collaboration with Engineering and cross-functional partnersSkills:Human-centered design, interaction design, visual design, and UX writing collaborationQualitative and quantitative decision-makingStrong facilitation, documentation, and executive-level communicationProficiency with Figma, prototyping tools, FigJam, or MiroAccessibility and inclusive design expertiseAI/automation UX design, including prompts, inputs/outputs, and error handlingFamiliarity with Responsible AI, governance, and privacy-by-designEducation:Bachelor's degree in Design, Interaction Design, Fine Arts, HCI, or equivalent practical experienceNice to Have / Preferred Background:Life insurance, financial services, or other regulated industriesLegal/Compliance partnership experienceExperimentation, A/B testing, personalization, and optimizationGenerative AI (LLM) production experience, including evaluation and monitoringDeal BreakersNo portfolio or case studiesLess than 5 years of digital product design experienceNo complex workflow-driven or self-service experienceNo agile collaboration with engineeringNo Figma or prototyping proficiencyNo accessibility/WCAG exposureTools & CollaborationFigma, FigJam, JiraResearch and analytics partnershipData/ML collaborationDesign system contribution