Financial Center Manager - Berlin

Financial Center Manager (Branch Manager)Join our award-winning team at First Federal Community Bank! At First Federal Community Bank, our mission is to empower the financial well-being of our community one person at a time. Since 1898, we have grown from one single location to serving multiple communities across Holmes, Tuscarawas and Stark Counties, with locations in New Philadelphia, Dover, Sugarcreek, Berlin, Mt. Hope, Canton and Uhrichsville. We're proud of being recognized as being Great Place to Work Certified every year since 2019 and being a Top 200 Community Banks by American Banker magazine for eight consecutive years. These achievements are possible because of our talented and ambitious team members who share our passion for delivering exceptional customer service and community involvement. If you are looking for a career where you can grow, make a difference, and be a part of something truly special, and you meet the qualifications listed below, we invite you to apply. This is a full-time opportunity to lead our Berlin Financial Center as the Financial Center Manager, conveniently located near the intersection of Route 62 and Route 30 in the heart of Berlin, Ohio.Why Choose First Federal Community Bank?Consistent Schedule: Enjoy the benefits of a fixed schedule, allowing you to plan your life without the unpredictability of rotating shifts.Weekends: We are only open a half day on Saturdays and always closed on Sundays, giving you more time with family and personal activities.Holidays: You will have up to 11 paid holidays, so you can enjoy the holidays off with family and friends.Paid Time Off: Generous amount of paid time off available to you after 90 days of employment. We also pay you to volunteer to support non-profit organizations important to you!Professional Growth: Benefit from a dedicated training department at our Dover headquarters and on-the-job-skill-building opportunities.Benefits: Medical, Dental, and Vision Insurance, Employer Health Savings Account (HSA) Contributions, 401k Program with Employer Match and Safe Harbor Contributions, Group Life Insurance, Group Disability Insurance, Employee Assistant Program (EAP) with free access to mental health resourcesGreat Place to Work Perks: Birthday and milestone recognition, annual wellness fair, and access to our on-site fitness center in Dover.*Plan and/or benefit eligibility requirements applyJob SummaryAs a trusted advisor, you educate customers on solutions to their financial needs, promote First Federal products and services, and develop relationships with current and potential customers through engaging interactions. You create value in each individual customer relationship with First Federal Community Bank and demonstrate to non-customers the reasons First Federal is the premiere financial services provider. You project a positive image of First Federal by actively participating in organizations and community events leading to growth of our Financial Centers while demonstrating our commitment to Invest In Our Community. As a leader, you empower your team to provide memorable customer experiences through active coaching, collaboration and celebrating successes. You foster opportunities for ongoing professional development and are committed to your team's success.Core CompetenciesLeadership/Change AgentContinual ImprovementMentoring & CoachingStrategic ThinkingProfessional DevelopmentResource ManagementRelationship ManagementInterpersonal CommunicationDecision-MakingPlanning & OrganizingCustomer ServiceDetail OrientedDelegationPrioritizationPerformance ManagementBusiness DevelopmentSpecific ResponsibilitiesServes our internal and external customers in a professional manner: Adheres to the First Federal Way Customer ExperienceFollows the First Federal World Class Leadership guide to the Employee ExperienceAttends to the needs of existing and prospective customers. Ensures customer concerns are addressed in a timely mannerActively leads the Financial Center team to success: Implements and explains bank initiatives, programs, policies, procedures and goalsSchedules and supervises the team's workflow and approves days off for office efficiencyEstablishes regular coaching meetings (both 1:1 and in groups) and performance evaluation opportunities, including discipline with each team member to review goals and highlight further professional development.Holds weekly Customer Service Reset meetings with teamEnsures team members utilize the chain of commandCompletes customer transactions and can perform all duties of a customer relationship associateResponsible for operations of the financial center including: Assists and advises team members regarding consumer lending, new accounts, transactions and customer service activitiesDemonstrates an ability to adapt to changing business needs and deadlines with enthusiasmCommitted to accuracy, punctuality and preparednessDemonstrates problem-solving, strong business development skills and complies with industry regulations/applicable lawsAccepts consumer loan applications, including personal loans, vehicle loans and home equity lines of credit. Communicates effectively with third party vendors for informationEnsures a safe and secure work environmentAvailable as the branch contact for safety and security of the Financial CenterCompletes required audits (drawers, vault, ATM), in a specific timeframeProvides data for audits as neededEnsures electronic file storage is accurate and completeMaintains financial center facility including any vendor contacts (winter maintenance, alarms, technology, supplies, ATM, etc.)Collaborates with Training Department for ongoing staff training and developmentMaintains communications between the center and management by preparing and/or approving daily, weekly, and month-end reports regarding operations, security and productivityAttends and actively participates in financial center management meetingsActively participates in ongoing, personal professional developmentProvides and maintains a professional business appropriate atmosphere (integrity, ethics, and professionalism) within the financial center. Sets example with personal professional appearance and should be viewed by their peers as a leaderManages upward and keeps higher levels of management informed of key issues and situations in a timely mannerContinues to work toward greater understanding and performance in their area of responsibilityResponsible for financial center growth opportunities including: Meets financial center goals and growth expectationsDemonstrates knowledge of all products and services to actively refer customers to mortgage lending, commercial lending and cash management departments to complement/strengthen their banking relationshipActively takes part in community events and organizations. Represents the Bank in the community and makes an effort to serve on community-related committees and organizations. Represents themselves in a positive and professional manner while visible in the community both in the workplace and while off dutySupports and participates in Bank sponsored events and are willing to put in extra time and effort needed to do soAssists in the implementation of new products or programs to ensure exceptional customer serviceTrains and motivates team members to cross-promote products and servicesEstablishes and ensures a trustworthy and confidential relationship with customersWorks 1:1 with customers and potential customersPerforms other various duties as requested.QualificationsHigh school diploma or equivalent.Education or experience commensurate with the above-described duties.Background in bank operating policies and procedures, banking regulations, relationship management, business development, customer service, employee development and business acumenStrong computer skills including Windows and Microsoft Office software