{"schemaVersion":"jobsearcher.job.v1","id":"9fc28d3f2cf419dfd9c12404","url":"https://jobsearcher.com/jobs/9fc28d3f2cf419dfd9c12404","canonicalUrl":"https://jobsearcher.com/jobs/9fc28d3f2cf419dfd9c12404","title":"IT Helpdesk Technician - Entry Level 1","description":"Job Summary\nWe are seeking an enthusiastic and motivated IT Helpdesk Technician at the Entry Level 1 position to join our dynamic technology support team. In this role, you will be the first point of contact for end-users seeking technical assistance, providing prompt and professional support to resolve hardware, software, and network issues. Your energy and problem-solving skills will help ensure smooth IT operations across the organization, enabling colleagues to work efficiently and effectively. This paid position offers a fantastic opportunity to develop foundational IT support skills in a collaborative environment dedicated to growth and learning.\nResponsibilities\nRespond promptly to user inquiries via help desk systems, providing clear guidance on technical issues.\nTroubleshoot and resolve hardware problems related to computers, peripherals, mobile devices, and other equipment.\nSupport software troubleshooting efforts for operating systems such as Windows, macOS, and Linux, including installation and configuration.\nManage user accounts and permissions through Active Directory management and assist with GPO (Group Policy Object) configurations.\nSupport the setup and maintenance of IT infrastructure components like routers, switches, and computer hardware.\nDocument all support activities accurately in customer support ticket management systems for tracking and follow-up.\nCollaborate with team members on technical troubleshooting support related to computer networking, operating systems, and hardware issues.\nProvide excellent customer service by communicating technical solutions clearly and professionally to end-users.\nAssist in maintaining computer management practices and ensuring compliance with security protocols.\nExperience\nPrevious experience or familiarity with help desk systems or ticket management tools is a plus but not required; training will be provided.\nBasic understanding of Microsoft Office applications (Word, Excel, Outlook) is preferred.\nKnowledge of operating systems such as Windows, macOS, or Linux is advantageous.\nExposure to computer networking concepts including LAN, TCP/IP, DNS, VPNs, and network troubleshooting is beneficial.\nStrong communication skills with an ability to explain technical information clearly to non-technical users.\nDemonstrated analysis skills for diagnosing hardware/software issues efficiently.\nEnthusiasm for learning new technologies in a fast-paced environment dedicated to IT support excellence.\nThis entry-level role is perfect for individuals eager to kickstart their career in IT support while gaining hands-on experience across a broad range of technical areas!\nPay: $25.00 - $30.00 per hour\nBenefits:\n401(k)\nFlexible schedule\nTuition reimbursement\nPeople with a criminal record are encouraged to apply\nApplication Question(s):\nDo you have previous IT experience?\nLicense/Certification:\nIT certification (Preferred)\nAbility to Commute:\nPittsburgh, PA 15219 (Required)\nWork Location: Hybrid remote in Pittsburgh, PA 15219","company":"Itsolution Services","rawCompany":"itsolution services","city":"Pittsburgh","state":"PA","isRemote":false,"isActive":false,"createdAt":"2026-08-08T14:03:13.581Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Helpdesk Technician - Entry Level 1","description":"Job Summary\nWe are seeking an enthusiastic and motivated IT Helpdesk Technician at the Entry Level 1 position to join our dynamic technology support team. In this role, you will be the first point of contact for end-users seeking technical assistance, providing prompt and professional support to resolve hardware, software, and network issues. Your energy and problem-solving skills will help ensure smooth IT operations across the organization, enabling colleagues to work efficiently and effectively. This paid position offers a fantastic opportunity to develop foundational IT support skills in a collaborative environment dedicated to growth and learning.\nResponsibilities\nRespond promptly to user inquiries via help desk systems, providing clear guidance on technical issues.\nTroubleshoot and resolve hardware problems related to computers, peripherals, mobile devices, and other equipment.\nSupport software troubleshooting efforts for operating systems such as Windows, macOS, and Linux, including installation and configuration.\nManage user accounts and permissions through Active Directory management and assist with GPO (Group Policy Object) configurations.\nSupport the setup and maintenance of IT infrastructure components like routers, switches, and computer hardware.\nDocument all support activities accurately in customer support ticket management systems for tracking and follow-up.\nCollaborate with team members on technical troubleshooting support related to computer networking, operating systems, and hardware issues.\nProvide excellent customer service by communicating technical solutions clearly and professionally to end-users.\nAssist in maintaining computer management practices and ensuring compliance with security protocols.\nExperience\nPrevious experience or familiarity with help desk systems or ticket management tools is a plus but not required; training will be provided.\nBasic understanding of Microsoft Office applications (Word, Excel, Outlook) is preferred.\nKnowledge of operating systems such as Windows, macOS, or Linux is advantageous.\nExposure to computer networking concepts including LAN, TCP/IP, DNS, VPNs, and network troubleshooting is beneficial.\nStrong communication skills with an ability to explain technical information clearly to non-technical users.\nDemonstrated analysis skills for diagnosing hardware/software issues efficiently.\nEnthusiasm for learning new technologies in a fast-paced environment dedicated to IT support excellence.\nThis entry-level role is perfect for individuals eager to kickstart their career in IT support while gaining hands-on experience across a broad range of technical areas!\nPay: $25.00 - $30.00 per hour\nBenefits:\n401(k)\nFlexible schedule\nTuition reimbursement\nPeople with a criminal record are encouraged to apply\nApplication Question(s):\nDo you have previous IT experience?\nLicense/Certification:\nIT certification (Preferred)\nAbility to Commute:\nPittsburgh, PA 15219 (Required)\nWork Location: Hybrid remote in Pittsburgh, PA 15219","datePosted":"2026-08-08T14:03:13.581Z","dateModified":"2026-08-08T14:03:13.581Z","hiringOrganization":{"@type":"Organization","name":"Itsolution Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pittsburgh","addressRegion":"PA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9fc28d3f2cf419dfd9c12404"},"url":"https://jobsearcher.com/jobs/9fc28d3f2cf419dfd9c12404"}}