{"schemaVersion":"jobsearcher.job.v1","id":"9f7b80dd5787ec8515801d0d","url":"https://jobsearcher.com/jobs/9f7b80dd5787ec8515801d0d","canonicalUrl":"https://jobsearcher.com/jobs/9f7b80dd5787ec8515801d0d","title":"Datacap support engineer","description":"Role- IBM Datacap Support Engineer\nLocation: Malvern or Charlotte (Onsite)\nDuration:6-12 months\nClient: Infosys/Vanguard\nMust Have Skills:\nWe are seeking a highly motivated and skilled IBM Datacap Product Support Engineer to join our technical support team.\nThe ideal candidate will have extensive experience with IBM Datacap and a strong background in providing technical support, troubleshooting, and maintenance for document processing solutions.\nThis role requires excellent problem-solving skills, a customer-centric approach, and the ability to work in a fast-paced environment.\nKey Responsibilities:\nTechnical Support:\n· Provide technical support for IBM Datacap solutions, including installation, configuration, and deployment.\n· Respond to and resolve customer issues and inquiries in a timely manner through various support channels (phone, email, ticketing system).\nTroubleshooting:\n· Diagnose and troubleshoot technical problems related to Datacap, including software bugs, configuration issues, and performance problems.\n· Analyze logs and error messages to identify root causes and implement corrective actions.\nMaintenance and Upgrades:\n· Perform regular maintenance tasks, including software updates, patches, and backups.\n· Assist in planning and executing system upgrades and migrations.\nDocumentation:\n· Create and maintain detailed documentation for support processes, troubleshooting guides, and knowledge base articles.\n· Document and escalate complex issues to senior support engineers or development teams as necessary.\nCustomer Training:\n· Provide training and guidance to customers on the effective use of IBM Datacap features and functionalities.\n· Conduct webinars and workshops to educate customers on best practices and new features.\nCollaboration:\n· Work closely with development, QA, and product management teams to communicate customer feedback and contribute to product improvements.\n· Collaborate with other support engineers to share knowledge and best practices.\nMonitoring and Optimization:\n· Monitor system performance and usage to identify opportunities for optimization.\n· Implement performance tuning and optimization techniques to enhance system efficiency.\nQualifications:\n· Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).:\nTechnical Skills:\n· 3+ years of experience in technical support or a related role, with a focus on IBM Datacap or similar document capture solutions.\n· Proven experience with IBM Datacap installation, configuration, and troubleshooting\n· Proficiency in IBM Datacap components and architecture.\n· Strong understanding of OCR, ICR, and data capture technologies.\n· Experience with scripting and automation tools (e.g., VBScript, JavaScript, .NET).\n· Familiarity with database management systems (e.g., SQL Server, Oracle).\n· Knowledge of operating systems (Windows, Linux) and networking concepts.\nCertifications (Preferred):\n· IBM Certified Solution Designer – Datacap Taskmaster Capture\n· Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals)\nBest Regards,\nBishnu Upadhyay\nTalent Acquisition Specialist | SysMind, LLC\nDesk: 609-897-9670 Ext. 2216\nEmail: BishnuK@sysmind.com\nJob Type: Contract\nPay: $46.93 - $60.00 per hour\nExpected hours: 40 per week\nSchedule:\n8 hour shift\nAbility to Relocate:\nCharlotte, NC: Relocate before starting work (Required)\nWork Location: On the road","company":"Sysmind","rawCompany":"sysmind","city":"Charlotte","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-08-06T11:54:53.756Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Datacap support engineer","description":"Role- IBM Datacap Support Engineer\nLocation: Malvern or Charlotte (Onsite)\nDuration:6-12 months\nClient: Infosys/Vanguard\nMust Have Skills:\nWe are seeking a highly motivated and skilled IBM Datacap Product Support Engineer to join our technical support team.\nThe ideal candidate will have extensive experience with IBM Datacap and a strong background in providing technical support, troubleshooting, and maintenance for document processing solutions.\nThis role requires excellent problem-solving skills, a customer-centric approach, and the ability to work in a fast-paced environment.\nKey Responsibilities:\nTechnical Support:\n· Provide technical support for IBM Datacap solutions, including installation, configuration, and deployment.\n· Respond to and resolve customer issues and inquiries in a timely manner through various support channels (phone, email, ticketing system).\nTroubleshooting:\n· Diagnose and troubleshoot technical problems related to Datacap, including software bugs, configuration issues, and performance problems.\n· Analyze logs and error messages to identify root causes and implement corrective actions.\nMaintenance and Upgrades:\n· Perform regular maintenance tasks, including software updates, patches, and backups.\n· Assist in planning and executing system upgrades and migrations.\nDocumentation:\n· Create and maintain detailed documentation for support processes, troubleshooting guides, and knowledge base articles.\n· Document and escalate complex issues to senior support engineers or development teams as necessary.\nCustomer Training:\n· Provide training and guidance to customers on the effective use of IBM Datacap features and functionalities.\n· Conduct webinars and workshops to educate customers on best practices and new features.\nCollaboration:\n· Work closely with development, QA, and product management teams to communicate customer feedback and contribute to product improvements.\n· Collaborate with other support engineers to share knowledge and best practices.\nMonitoring and Optimization:\n· Monitor system performance and usage to identify opportunities for optimization.\n· Implement performance tuning and optimization techniques to enhance system efficiency.\nQualifications:\n· Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).:\nTechnical Skills:\n· 3+ years of experience in technical support or a related role, with a focus on IBM Datacap or similar document capture solutions.\n· Proven experience with IBM Datacap installation, configuration, and troubleshooting\n· Proficiency in IBM Datacap components and architecture.\n· Strong understanding of OCR, ICR, and data capture technologies.\n· Experience with scripting and automation tools (e.g., VBScript, JavaScript, .NET).\n· Familiarity with database management systems (e.g., SQL Server, Oracle).\n· Knowledge of operating systems (Windows, Linux) and networking concepts.\nCertifications (Preferred):\n· IBM Certified Solution Designer – Datacap Taskmaster Capture\n· Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals)\nBest Regards,\nBishnu Upadhyay\nTalent Acquisition Specialist | SysMind, LLC\nDesk: 609-897-9670 Ext. 2216\nEmail: BishnuK@sysmind.com\nJob Type: Contract\nPay: $46.93 - $60.00 per hour\nExpected hours: 40 per week\nSchedule:\n8 hour shift\nAbility to Relocate:\nCharlotte, NC: Relocate before starting work (Required)\nWork Location: On the road","datePosted":"2026-08-06T11:54:53.756Z","dateModified":"2026-08-06T11:54:53.756Z","hiringOrganization":{"@type":"Organization","name":"Sysmind","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Charlotte","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9f7b80dd5787ec8515801d0d"},"url":"https://jobsearcher.com/jobs/9f7b80dd5787ec8515801d0d"}}