{"schemaVersion":"jobsearcher.job.v1","id":"9f77b89b0de160c46927f26b","url":"https://jobsearcher.com/jobs/9f77b89b0de160c46927f26b","canonicalUrl":"https://jobsearcher.com/jobs/9f77b89b0de160c46927f26b","title":"Technical Support Engineer","description":"Technical Support EngineerFull-Time | Remote | The Woodlands / Greater Houston PreferredAbout BuzzBUILT SoftwareWe develop BuzzBID, Windows-based construction estimating and takeoff software. As our customer community grows, we’re looking for a friendly, technically capable, dependable person to join our support team and deliver the personal attention our customers value.How you treat people matters here. We’re looking for someone who listens carefully, stays patient when a customer is frustrated, and takes satisfaction in helping someone move forward. Kindness, accountability, follow-through, and a genuine passion for customer service are essential.Being a good teammate is equally important. You’ll work closely with a small, experienced team that shares knowledge, asks questions, and supports one another. We value people who communicate respectfully, welcome feedback, share credit, and lend a hand when a colleague needs help.We’ll provide training in BuzzBID. You’ll bring an established technical foundation, a systematic approach to solving problems, and a genuine desire to help customers.What You’ll DoHelp customers get started with BuzzBID and become confident using the software.Assist with software installations, configuration, and upgrades.Respond to customer questions through phone, email, chat, and video or remote support sessions.Investigate and resolve application, connectivity, and configuration issues.Ask focused questions, reproduce problems, review error messages and relevant logs, and document troubleshooting steps.Coordinate with customer IT contacts and our development team when additional investigation is needed.Maintain clear support records, contribute useful troubleshooting guidance, and follow through so customers understand the status and next steps.Share knowledge and recurring customer feedback with teammates to improve the product and support experience.Required Skills and ExperienceDemonstrated experience diagnosing and resolving technical software problems in a customer-facing role or comparable hands-on technical work.Strong Windows troubleshooting skills, including investigation of installation, configuration, connectivity, and application issues.Ability to work systematically toward a resolution and recognize when a well-documented escalation is needed.Confidence guiding customers through remote support sessions and explaining technical steps clearly and patiently.Clear written and verbal communication, accurate documentation, and ownership of customer issues.Ability to work independently from home, manage priorities, and collaborate reliably with teammates.A genuine commitment to customer care, respectful communication, and helping others succeed.Preferred BackgroundPrevious software technical support or customer onboarding experience.Experience with construction estimating, takeoff software, construction management, or related workflows.Familiarity with SQL Server, database connectivity, and working with customer IT teams.An associate degree or higher in computer science, information technology, or a related field is welcome. Equivalent practical experience and demonstrated technical ability are equally valued. A degree or certification is not required.Schedule and Work EnvironmentFull-time, Monday through Friday, typically 8 a.m. to 5 p.m. Central Time.Work from home with company-provided equipment.Reliable high-speed internet is required.Candidates in Greater Houston, especially near The Woodlands, are preferred for occasional in-person company meetings. We are also open to strong remote candidates elsewhere.If you live in The Woodlands or Greater Houston Texas area, enjoy solving technical problems, making customers feel cared for, and contributing to a team that supports one another, we’d like to hear from you.","company":"Buzzbuilt Software","rawCompany":"buzzbuilt software","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-10-30T07:48:45.545Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Technical Support EngineerFull-Time | Remote | The Woodlands / Greater Houston PreferredAbout BuzzBUILT SoftwareWe develop BuzzBID, Windows-based construction estimating and takeoff software. As our customer community grows, we’re looking for a friendly, technically capable, dependable person to join our support team and deliver the personal attention our customers value.How you treat people matters here. We’re looking for someone who listens carefully, stays patient when a customer is frustrated, and takes satisfaction in helping someone move forward. Kindness, accountability, follow-through, and a genuine passion for customer service are essential.Being a good teammate is equally important. You’ll work closely with a small, experienced team that shares knowledge, asks questions, and supports one another. We value people who communicate respectfully, welcome feedback, share credit, and lend a hand when a colleague needs help.We’ll provide training in BuzzBID. You’ll bring an established technical foundation, a systematic approach to solving problems, and a genuine desire to help customers.What You’ll DoHelp customers get started with BuzzBID and become confident using the software.Assist with software installations, configuration, and upgrades.Respond to customer questions through phone, email, chat, and video or remote support sessions.Investigate and resolve application, connectivity, and configuration issues.Ask focused questions, reproduce problems, review error messages and relevant logs, and document troubleshooting steps.Coordinate with customer IT contacts and our development team when additional investigation is needed.Maintain clear support records, contribute useful troubleshooting guidance, and follow through so customers understand the status and next steps.Share knowledge and recurring customer feedback with teammates to improve the product and support experience.Required Skills and ExperienceDemonstrated experience diagnosing and resolving technical software problems in a customer-facing role or comparable hands-on technical work.Strong Windows troubleshooting skills, including investigation of installation, configuration, connectivity, and application issues.Ability to work systematically toward a resolution and recognize when a well-documented escalation is needed.Confidence guiding customers through remote support sessions and explaining technical steps clearly and patiently.Clear written and verbal communication, accurate documentation, and ownership of customer issues.Ability to work independently from home, manage priorities, and collaborate reliably with teammates.A genuine commitment to customer care, respectful communication, and helping others succeed.Preferred BackgroundPrevious software technical support or customer onboarding experience.Experience with construction estimating, takeoff software, construction management, or related workflows.Familiarity with SQL Server, database connectivity, and working with customer IT teams.An associate degree or higher in computer science, information technology, or a related field is welcome. Equivalent practical experience and demonstrated technical ability are equally valued. A degree or certification is not required.Schedule and Work EnvironmentFull-time, Monday through Friday, typically 8 a.m. to 5 p.m. Central Time.Work from home with company-provided equipment.Reliable high-speed internet is required.Candidates in Greater Houston, especially near The Woodlands, are preferred for occasional in-person company meetings. We are also open to strong remote candidates elsewhere.If you live in The Woodlands or Greater Houston Texas area, enjoy solving technical problems, making customers feel cared for, and contributing to a team that supports one another, we’d like to hear from you.","datePosted":"2026-10-30T07:48:45.545Z","dateModified":"2026-10-30T07:48:45.545Z","hiringOrganization":{"@type":"Organization","name":"Buzzbuilt Software","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9f77b89b0de160c46927f26b"},"url":"https://jobsearcher.com/jobs/9f77b89b0de160c46927f26b"}}