Remote MS Dynamics 365 Contact Center Consultant

Colan Infotech is seeking an MS Dynamics 365 Contact Center Functional Consultant to work remotely or in a hybrid setting. The role involves translating contact center processes into Dynamics 365 configurations, ensuring alignment with business needs to provide effective customer service solutions. Key responsibilities include leading workshops, performing fit-gap analyses, and configuring essential features. The ideal candidate should have strong stakeholder engagement skills and expertise in Dynamics 365 Customer Service functionalities. #J-18808-Ljbffr