{"schemaVersion":"jobsearcher.job.v1","id":"9f454548d05c95c8d26e8d36","url":"https://jobsearcher.com/jobs/9f454548d05c95c8d26e8d36","canonicalUrl":"https://jobsearcher.com/jobs/9f454548d05c95c8d26e8d36","title":"Application Support Engineer","description":"Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.\n\nFounded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.\n\nAs a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.\n\nFollow us on Glassdoor and LinkedIn!\nThe Application Support Engineer independently troubleshoots and resolves customer-reported issues within Alkami’s ACH Alert Fraud Prevention platform. This role applies professional expertise in application support, manages escalations, and ensures effective client communication throughout the issue lifecycle. Application Support Engineers at this level actively collaborate with cross-functional teams and contribute to operational excellence by creating documentation and improving processes.\nJob Description\nEssential Duties & Responsibilities\nClassify and document incoming ACH Alert support tickets by severity, urgency, and category.\nResolve client issues by analyzing logs, running SQL queries, and reviewing application and file processing behavior.\nPrioritize and manage tickets by maintaining SLAs and escalating when necessary.\nCollaborate with internal teams by escalating complex issues with clear diagnostics and context.\nEnhance the knowledge base by documenting resolutions and creating troubleshooting procedures.\nContribute to release readiness by validating application updates and participating in deployment support.\nImprove client experience by maintaining empathy and professionalism during technical investigations with financial institution clients.\nParticipate in on-call rotations by supporting after-hours high-severity production incidents.\nAssist in monitoring environments by reviewing alerts, logs, and dashboards to identify issues proactively.\nIdentify recurring issues by conducting root cause analysis and recommending permanent fixes.\nRecommended Experience & Education\nMinimum Years of Experience 2+ years in a B2B application support role.\n\nEducation Level Associate Degree, Coding/Development Bootcamp Certification, or equivalent practical experience\nKnowledge, Skills, & Qualifications\nRequired\nProficiency troubleshooting distributed systems across clients, vendors, 3rd parties\nExtensive experience supporting a SaaS platform\nDemonstrated experience troubleshooting APIs/SFTPs/integration points\nStrong communication and client interaction skills\nTime management and the ability to handle multiple priorities\nPreferred\nFamiliarity with NACHA/X9.37 file formats and processing\nProficiency in SQL\nExperience in FinTech or banking applications\nExperience with Jira, ServiceNow, or similar ticketing systems\nKnowledge of cloud or monitoring tools (Splunk, Grafana, New Relic, Kibana)\nExperience with Google Workspace or similar collaboration tools\nExperience with AI tools\nExperience working with Positive Pay Solutions within a Bank or Credit Union environment\nThe salary range for this position is: $70,000 - $88,500\nCool Things to Know\nNot Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.\nWork Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.\nRecruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.\nPay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.\nThe Important Stuff\nAlkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.\n#LI-REMOTE","company":"Alkamitechnology","rawCompany":"alkamitechnology","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-03T22:52:33.553Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Engineer","description":"Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.\n\nFounded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.\n\nAs a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.\n\nFollow us on Glassdoor and LinkedIn!\nThe Application Support Engineer independently troubleshoots and resolves customer-reported issues within Alkami’s ACH Alert Fraud Prevention platform. This role applies professional expertise in application support, manages escalations, and ensures effective client communication throughout the issue lifecycle. Application Support Engineers at this level actively collaborate with cross-functional teams and contribute to operational excellence by creating documentation and improving processes.\nJob Description\nEssential Duties & Responsibilities\nClassify and document incoming ACH Alert support tickets by severity, urgency, and category.\nResolve client issues by analyzing logs, running SQL queries, and reviewing application and file processing behavior.\nPrioritize and manage tickets by maintaining SLAs and escalating when necessary.\nCollaborate with internal teams by escalating complex issues with clear diagnostics and context.\nEnhance the knowledge base by documenting resolutions and creating troubleshooting procedures.\nContribute to release readiness by validating application updates and participating in deployment support.\nImprove client experience by maintaining empathy and professionalism during technical investigations with financial institution clients.\nParticipate in on-call rotations by supporting after-hours high-severity production incidents.\nAssist in monitoring environments by reviewing alerts, logs, and dashboards to identify issues proactively.\nIdentify recurring issues by conducting root cause analysis and recommending permanent fixes.\nRecommended Experience & Education\nMinimum Years of Experience 2+ years in a B2B application support role.\n\nEducation Level Associate Degree, Coding/Development Bootcamp Certification, or equivalent practical experience\nKnowledge, Skills, & Qualifications\nRequired\nProficiency troubleshooting distributed systems across clients, vendors, 3rd parties\nExtensive experience supporting a SaaS platform\nDemonstrated experience troubleshooting APIs/SFTPs/integration points\nStrong communication and client interaction skills\nTime management and the ability to handle multiple priorities\nPreferred\nFamiliarity with NACHA/X9.37 file formats and processing\nProficiency in SQL\nExperience in FinTech or banking applications\nExperience with Jira, ServiceNow, or similar ticketing systems\nKnowledge of cloud or monitoring tools (Splunk, Grafana, New Relic, Kibana)\nExperience with Google Workspace or similar collaboration tools\nExperience with AI tools\nExperience working with Positive Pay Solutions within a Bank or Credit Union environment\nThe salary range for this position is: $70,000 - $88,500\nCool Things to Know\nNot Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.\nWork Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.\nRecruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.\nPay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.\nThe Important Stuff\nAlkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.\n#LI-REMOTE","datePosted":"2026-08-03T22:52:33.553Z","dateModified":"2026-08-03T22:52:33.553Z","hiringOrganization":{"@type":"Organization","name":"Alkamitechnology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9f454548d05c95c8d26e8d36"},"url":"https://jobsearcher.com/jobs/9f454548d05c95c8d26e8d36"}}