{"schemaVersion":"jobsearcher.job.v1","id":"9f3464f72734f6d583154ea0","url":"https://jobsearcher.com/jobs/9f3464f72734f6d583154ea0","canonicalUrl":"https://jobsearcher.com/jobs/9f3464f72734f6d583154ea0","title":"Data Center Support Rep","description":"At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Data Center Support Rep!\nWe offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members\nLocation: Gainesville, VA - Hybrid\nThe schedule for this position is Tuesday - Saturday, 8am - 5pm EST\nSummary:\nAs a Data Center Support Rep, you will process code changes in a timely fashion, per metrics (within 24 hours, excluding weekends). Answer inbound customer calls and electronic requests to deliver efficient customer service.\nWhat You'll Do:\nProcess Code Changes:\nValidating the customer details and authorization to communicate the code changes and assignment.\nWork directly with an on-site customer representative to initiate a connection sequence in the store.\nEvaluate the alarm panel data in MASterMind and possess a better understanding of the different panels used by different customer, in order to correctly process the code changes.\nProcessing a minimum of 8 code changes per shift-hour.\nAnswer Inbound Customer Calls:\nAnswering Code Change request calls or general Customer Support calls to provide better customer service.\nUse InSite to process code changes by referencing existing customer contact list, update them as needed.\nMonitoring of Code Request Inbox:\nReceive escalated code change requests from customers and verify customer reference numbers.\nUpdate data in customer monitoring software as appropriate.\nCoordinating with other departments based on the request received and ensuring that they are processed in a timely manner.\nWhat You'll Need:\nHigh School Education or equivalent\n1-2 Years of Experience:\nCall Center/Data Entry/Customer Service Environment.\nMultitasking:\n\nEvaluate data, process requests while interacting on the phone.\nAttention to Detail:\nReferencing Procedures.\nAlarm Industry Experience - Preferred:\nFamiliarity with different panel types.\nCustomer Service:\nTaking calls efficiently and providing a timely customer service response.\nCommunication & Interpersonal Skills:\nTaking calls efficiently and providing a timely customer service response.\nWhat You’ll Get:\nWe offer a “Total Rewards” package including:\nCompetitive compensation with incentive eligibility\nMedical, dental and vision coverage\nCompany paid life and AD&D insurance.\nCompany paid short- and long-term disability.\nVoluntary benefit products\n401k retirement savings plan\nFlexible Spending Account\nPaid time off\nTuition reimbursement\nEmployee Assistance Program (EAP)\nAbout Us:\nWe are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.\nOur Values:\nWin as a team.\nDo the right thing.\nMake a difference every day.\nGet it done.\nThink big\nIf you share these ideas, we’d love to hear from you!\nVector Security is a Drug-Free Workplace\nVector Security is an Equal Opportunity Employer\nAll applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities\nThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)","company":"Vector Security","rawCompany":"vector security","city":"Gainesville","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:37:20.976Z","occupations":[{"code":"49-2098.00","title":"Security and Fire Alarm Systems Installers","slug":"security-and-fire-alarm-systems-installers"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"561621","title":"Security Systems Services (except Locksmiths)","slug":"security-systems-services-except-locksmiths"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Data Center Support Rep","description":"At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Data Center Support Rep!\nWe offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members\nLocation: Gainesville, VA - Hybrid\nThe schedule for this position is Tuesday - Saturday, 8am - 5pm EST\nSummary:\nAs a Data Center Support Rep, you will process code changes in a timely fashion, per metrics (within 24 hours, excluding weekends). Answer inbound customer calls and electronic requests to deliver efficient customer service.\nWhat You'll Do:\nProcess Code Changes:\nValidating the customer details and authorization to communicate the code changes and assignment.\nWork directly with an on-site customer representative to initiate a connection sequence in the store.\nEvaluate the alarm panel data in MASterMind and possess a better understanding of the different panels used by different customer, in order to correctly process the code changes.\nProcessing a minimum of 8 code changes per shift-hour.\nAnswer Inbound Customer Calls:\nAnswering Code Change request calls or general Customer Support calls to provide better customer service.\nUse InSite to process code changes by referencing existing customer contact list, update them as needed.\nMonitoring of Code Request Inbox:\nReceive escalated code change requests from customers and verify customer reference numbers.\nUpdate data in customer monitoring software as appropriate.\nCoordinating with other departments based on the request received and ensuring that they are processed in a timely manner.\nWhat You'll Need:\nHigh School Education or equivalent\n1-2 Years of Experience:\nCall Center/Data Entry/Customer Service Environment.\nMultitasking:\n\nEvaluate data, process requests while interacting on the phone.\nAttention to Detail:\nReferencing Procedures.\nAlarm Industry Experience - Preferred:\nFamiliarity with different panel types.\nCustomer Service:\nTaking calls efficiently and providing a timely customer service response.\nCommunication & Interpersonal Skills:\nTaking calls efficiently and providing a timely customer service response.\nWhat You’ll Get:\nWe offer a “Total Rewards” package including:\nCompetitive compensation with incentive eligibility\nMedical, dental and vision coverage\nCompany paid life and AD&D insurance.\nCompany paid short- and long-term disability.\nVoluntary benefit products\n401k retirement savings plan\nFlexible Spending Account\nPaid time off\nTuition reimbursement\nEmployee Assistance Program (EAP)\nAbout Us:\nWe are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.\nOur Values:\nWin as a team.\nDo the right thing.\nMake a difference every day.\nGet it done.\nThink big\nIf you share these ideas, we’d love to hear from you!\nVector Security is a Drug-Free Workplace\nVector Security is an Equal Opportunity Employer\nAll applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities\nThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)","datePosted":"2026-04-12T20:37:20.976Z","dateModified":"2026-04-12T20:37:20.976Z","hiringOrganization":{"@type":"Organization","name":"Vector Security","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Gainesville","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9f3464f72734f6d583154ea0"},"url":"https://jobsearcher.com/jobs/9f3464f72734f6d583154ea0"}}