CRM Business Analyst

Overview: Milton CAT is looking for an experienced CRM Analyst to support the Microsoft Dynamics 365 CRM solution and Customer Engagement Platform. This role will analyze business processes, determine requirements, and identify opportunities for improvement. Responsibilities: Job Responsibilities include, but are not limited to: Serve as a Subject Matter Expert (SME) within all aspects of CRM Support requirements-gathering and documentation of user stories and acceptance criteria Perform CRM application testing of configurations and customizations Coordinate internal UAT functional requirements and design Create project documentation to include user manuals, training deliverables, business requirements documentation, test scripts and work product validation. Accurately translate business requirements into functional documentation. Understand business problems and recommend technical solutions offered within the CE platform Cross-train and utilize train-the-trainer approach to expand CRM user’s skill, use and adoption of the tool Qualifications: Bachelor’s degree in business, Information Technology, or related field. 1-2 years experience supporting CRM software solution Ideal candidates will have previous work as a Business Analyst or Project Manager. Experience in data analytics and data validation Self-motivated, organized and accountable in a project driven role Excellent documentation and communication skills. Proficient use of Microsoft Office products including Excel, Word, Visio, PowerPoint, and Outlook. Strong collaborator that is comfortable interacting with team members across broad functional areas Occasional travel within New England and Upstate New York will be required. This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties. Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process. Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.