{"schemaVersion":"jobsearcher.job.v1","id":"9efa1604e71b2ee0d052d6f6","url":"https://jobsearcher.com/jobs/9efa1604e71b2ee0d052d6f6","canonicalUrl":"https://jobsearcher.com/jobs/9efa1604e71b2ee0d052d6f6","title":"Sr CS Program Manager","description":"Overview\nIn this role you drive high-impact initiatives that enhance customer care and team member experiences while enabling scalable operations. You partner with senior leaders and cross-functional teams to prioritize and deliver programs, guided by data and KPIs. You’ll simplify complexity, champion continuous improvement, and translate insights into action that aligns with Chewy’s growth and customer-focused mission. This is a visible, executive-facing role that shapes internal processes and product readiness for launches.\n\nCompensation / Benefits401k and equity granthealth, vision, dental insurancelife and disability insurancepet insurance discountpaid time off (unlimited)paid holidays (six per year)\nResponsibilitiesPartner with senior leadership to influence, prioritize, and deliver cross-functional initiativesProgram manage multi-team efforts with clear ownership and timelinesLead recurring business reviews and communicate progress, risks, and insights using dataEstablish KPIs and roadmaps to measure success and accountabilityInfluence decision-making through operational insights and collaborationProvide data-driven recommendations to support continuous improvementIdentify process bottlenecks with engineering/operations to drive efficiencySupport product launches by ensuring Customer Care readiness and readiness checksDesign and implement inspection, automation, and reporting tools for scalability and self-service\nKey requirementsBachelor’s degree or equivalent experienceExperience delivering large-scale, data-driven initiatives with cross-functional coordinationProven track record in high-demand timelines and changing prioritiesExceptional written and verbal communication with executive-level storytellingStrong analytical and problem-solving skills including root cause analysisExcellent program/project management with ownership and follow-throughAbility to influence, build consensus, and drive change across stakeholdersComfort communicating across all organization levels and managing ambiguity in a fast-paced environmentstrong communicationinfluence and collaborationproblem-solvingSQLSnowflakedata analysis","company":"Chewy","rawCompany":"chewy","city":"Somerville","state":"MA","isRemote":false,"isActive":true,"createdAt":"2026-09-15T05:01:03.583Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr CS Program Manager","description":"Overview\nIn this role you drive high-impact initiatives that enhance customer care and team member experiences while enabling scalable operations. You partner with senior leaders and cross-functional teams to prioritize and deliver programs, guided by data and KPIs. You’ll simplify complexity, champion continuous improvement, and translate insights into action that aligns with Chewy’s growth and customer-focused mission. This is a visible, executive-facing role that shapes internal processes and product readiness for launches.\n\nCompensation / Benefits401k and equity granthealth, vision, dental insurancelife and disability insurancepet insurance discountpaid time off (unlimited)paid holidays (six per year)\nResponsibilitiesPartner with senior leadership to influence, prioritize, and deliver cross-functional initiativesProgram manage multi-team efforts with clear ownership and timelinesLead recurring business reviews and communicate progress, risks, and insights using dataEstablish KPIs and roadmaps to measure success and accountabilityInfluence decision-making through operational insights and collaborationProvide data-driven recommendations to support continuous improvementIdentify process bottlenecks with engineering/operations to drive efficiencySupport product launches by ensuring Customer Care readiness and readiness checksDesign and implement inspection, automation, and reporting tools for scalability and self-service\nKey requirementsBachelor’s degree or equivalent experienceExperience delivering large-scale, data-driven initiatives with cross-functional coordinationProven track record in high-demand timelines and changing prioritiesExceptional written and verbal communication with executive-level storytellingStrong analytical and problem-solving skills including root cause analysisExcellent program/project management with ownership and follow-throughAbility to influence, build consensus, and drive change across stakeholdersComfort communicating across all organization levels and managing ambiguity in a fast-paced environmentstrong communicationinfluence and collaborationproblem-solvingSQLSnowflakedata analysis","datePosted":"2026-09-15T05:01:03.583Z","dateModified":"2026-09-15T05:01:03.583Z","hiringOrganization":{"@type":"Organization","name":"Chewy","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Somerville","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9efa1604e71b2ee0d052d6f6"},"url":"https://jobsearcher.com/jobs/9efa1604e71b2ee0d052d6f6"}}