Provider Customer Service Call and Chat Representative - Remote in IN

Employer Industry: Healthcare ServicesWhy Consider This Job Opportunity 10 weeks of paid training conducted virtually from home Opportunity for career advancement and growth within the organization Flexible telecommute option for residents of Indiana Supportive and collaborative work environment Chance to make a positive impact on provider satisfaction and healthcare deliveryWhat To Expect (Job Responsibilities) Serve as an advocate for providers, demonstrating accountability and ownership to resolve issues Provide support to healthcare professionals through phone calls and chat interactions Triage contacts from healthcare providers and address inquiries regarding benefits, billing, and authorizations Research complex prior authorization and claim issues to resolve them efficiently Collaborate with internal partners to ensure timely communication and resolution of provider issuesWhat Is Required (Qualifications) High School Diploma/GED or equivalent work experience 1+ years of customer service experience analyzing and solving customer concerns Experience with computer and Windows PC applications, including the ability to navigate complex systems Typing speed of 35-40 WPM with 90% accuracy Ability to work full-time (40 hours/week) Monday - Friday during specified hoursHow To Stand Out (Preferred Qualifications) Experience in an office, call center, or customer service environment using phones and computers Prior healthcare experience and knowledge of healthcare terminology#HealthcareServices #CustomerService #CareerOpportunity #RemoteWork #TrainingProvidedAt Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.