Telecom Coordinator

ABOUT THE COMPANY Sizzling Platter is a franchise growth platform that operates more than 750 restaurants across the United States and Mexico. We were founded in 1963 with just a small number of sit-down restaurants and over the last 50+ years we have built a strong franchise growth platform focused on adding and scaling leading brands in outstanding restaurant markets. Our Support Center is located Murray, Utah and we are looking for talented people to join our team in supporting the 11,000+ team members who operate our restaurants. Our mission is to provide unparalleled experiences for our team members, guests and brands while driving strong financial performance and becoming the premiere franchise growth platform. Our current brands include Little Caesars, Wingstop, Dunkin’, Red Robin Gourmet Burgers, Sizzler Steakhouse, Jersey Mike’s Subs, Jamba and Cinnabon. We are seeking a highly motivated and experienced Director of Customer Experience to join our team and work with our restaurant operators and support team to monitor, report on and ultimately elevate our guest experience across all our restaurants. JOB DESCRIPTION Job Summary: The Telecom Coordinator will help support our rapid growth and strategic initiatives. This entry-level position in our IT department entails management of the accounts for our stores for broadband internet, voice, backup internet, television and music services. The qualified candidate will operate in both a strategic and tactical role and is a highly organized person with effective communications skills. They will build and maintain positive relationships with both stores and vendors to meet the needs of Sizzling Platter for managed services. IT-related or telecom experience in previous roles is preferred, but not required. Project management training is a plus, but not required. The ability to effectively use Excel and Microsoft Office 365 products in a collaborative environment is required. This position will be on-site at our Murray, UT support center. The right candidate will be a self-starter who enjoys an environment that is fast paced and is able to adapt to technological changes in our industry. Key Responsibilities: Build and maintain relationships with vendors and stakeholders Order new service for new stores from best provider at cheapest price Ensure that the contracted service levels are being met by providers Account management activities such as account transfers, equipment returns, and replacements Rollouts of new technologies such as AI enabled voice ordering Coordination with technicians for remote system installations Shipping and receiving of equipment as necessary Perform other related duties as assigned by the IT Director Qualifications: Kindness and effectiveness in communication Proper sense of urgency to reach project milestones Ability to coordinate multiple simultaneous strategic projects Technical skills for managing and communicating (spreadsheets and calendaring) Willingness to learn technical skills in the IT field Initiative to own a problem until it’s been solved Attention to detail Ability to follow written instructions Ability to create documentation Physical Requirements: Prolonged periods of time boxing and unboxing equipment for shipping and receiving Physically able to lift 25 lbs. Sizzling Platter offers a comprehensive benefits package including: medical/dental/vision insurance, life insurance, short and long term disability, paid vacation, paid holidays, and company matching 401(k) Program. Job Type: Full-time Pay: $25.00 - $30.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Experience: Telecommunication: 1 year (Preferred) Work Location: In person