{"schemaVersion":"jobsearcher.job.v1","id":"9ebd12d780a716e8a72f368a","url":"https://jobsearcher.com/jobs/9ebd12d780a716e8a72f368a","canonicalUrl":"https://jobsearcher.com/jobs/9ebd12d780a716e8a72f368a","title":"Lead Solution Architect","description":"We are seeking an experienced Lead Solution Architect to lead the design and delivery of a secure, scalable, AI-powered contact center solution supporting mission-critical government services. This individual will define the end-to-end architecture for an integrated customer engagement platform encompassing voice, web chat, self-service, automation, analytics, reporting, and government-system integrations.\n\nThe ideal candidate brings deep expertise in enterprise architecture, cloud technologies, contact center solutions, AI-driven customer engagement, and high-availability systems operating at large scale.\n\nKey Responsibilities\nOwn the overall solution architecture for a modern Contact Center as a Service (CCaaS) environment.\nArchitect integrated solutions across voice, chat, IVR, CRM, AI, automation, APIs, analytics, reporting, and data platforms.\nDesign highly scalable and resilient architectures capable of supporting significant fluctuations in demand and peak transaction volumes.\nDevelop a unified omnichannel customer experience that seamlessly integrates self-service automation with live agent interactions.\nDefine system interfaces, data flows, integration patterns, environments, and technical dependencies.\nCollaborate with stakeholders, implementation teams, and technology vendors to ensure architectural alignment and successful delivery.\nEstablish architecture standards, technical roadmaps, and solution governance processes.\nSupport performance testing, security validation, failover testing, disaster recovery planning, and operational readiness activities.\nCreate and maintain architecture diagrams, technical documentation, and solution baselines.\nProvide technical leadership and guidance throughout the system development lifecycle.\nRequired Qualifications\nBachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent experience.\nMinimum 10 years of enterprise solution architecture experience.\nDemonstrated experience designing large-scale, high-availability, mission-critical systems.\nStrong expertise with:\nContact Center as a Service (CCaaS) platforms\nVoice and telephony technologies\nInteractive Voice Response (IVR) solutions\nWeb chat and omnichannel customer engagement platforms\nCRM systems\nAPI architecture and enterprise integration\nArtificial Intelligence and automation technologies\nCloud platforms and cloud-native architectures\nExperience designing complex integrations across enterprise applications and external systems.\nStrong understanding of security, resiliency, scalability, and performance engineering principles.\nExceptional communication, leadership, and stakeholder management skills.\nPreferred Qualifications\n5+ years of experience with cloud-based contact center technologies.\nExperience supporting federal government programs and large public-sector initiatives.\nKnowledge of FedRAMP-authorized environments and federal security requirements.\nExperience designing platforms supporting high transaction volumes and 24x7 operations.\nIndustry certifications such as:\nAWS Certified Solutions Architect\nMicrosoft Azure Solutions Architect Expert\nTOGAF\nSAFe Architect or equivalent\nDesired Skills\nEnterprise Architecture\nContact Center Technologies\nAI & Intelligent Automation\nOmnichannel Customer Experience\nCloud Architecture\nSystems Integration\nAPI Management\nSecurity & Compliance\nHigh Availability & Disaster Recovery\nVendor Management\nTechnical Leadership\nFederal Government Solutions\n\nPosition Contingency Notice\n\nThis position is being recruited in support of an upcoming federal contract opportunity and is contingent upon contract award, funding, and final client approval. ITCON Services is proactively identifying qualified candidates in anticipation of the program's potential start. Candidates selected for consideration will be kept informed regarding the anticipated timeline and status of the opportunity throughout the recruitment process.","company":"Itcon Services","rawCompany":"itcon services","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-10-20T10:21:46.148Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Lead Solution Architect","description":"We are seeking an experienced Lead Solution Architect to lead the design and delivery of a secure, scalable, AI-powered contact center solution supporting mission-critical government services. This individual will define the end-to-end architecture for an integrated customer engagement platform encompassing voice, web chat, self-service, automation, analytics, reporting, and government-system integrations.\n\nThe ideal candidate brings deep expertise in enterprise architecture, cloud technologies, contact center solutions, AI-driven customer engagement, and high-availability systems operating at large scale.\n\nKey Responsibilities\nOwn the overall solution architecture for a modern Contact Center as a Service (CCaaS) environment.\nArchitect integrated solutions across voice, chat, IVR, CRM, AI, automation, APIs, analytics, reporting, and data platforms.\nDesign highly scalable and resilient architectures capable of supporting significant fluctuations in demand and peak transaction volumes.\nDevelop a unified omnichannel customer experience that seamlessly integrates self-service automation with live agent interactions.\nDefine system interfaces, data flows, integration patterns, environments, and technical dependencies.\nCollaborate with stakeholders, implementation teams, and technology vendors to ensure architectural alignment and successful delivery.\nEstablish architecture standards, technical roadmaps, and solution governance processes.\nSupport performance testing, security validation, failover testing, disaster recovery planning, and operational readiness activities.\nCreate and maintain architecture diagrams, technical documentation, and solution baselines.\nProvide technical leadership and guidance throughout the system development lifecycle.\nRequired Qualifications\nBachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent experience.\nMinimum 10 years of enterprise solution architecture experience.\nDemonstrated experience designing large-scale, high-availability, mission-critical systems.\nStrong expertise with:\nContact Center as a Service (CCaaS) platforms\nVoice and telephony technologies\nInteractive Voice Response (IVR) solutions\nWeb chat and omnichannel customer engagement platforms\nCRM systems\nAPI architecture and enterprise integration\nArtificial Intelligence and automation technologies\nCloud platforms and cloud-native architectures\nExperience designing complex integrations across enterprise applications and external systems.\nStrong understanding of security, resiliency, scalability, and performance engineering principles.\nExceptional communication, leadership, and stakeholder management skills.\nPreferred Qualifications\n5+ years of experience with cloud-based contact center technologies.\nExperience supporting federal government programs and large public-sector initiatives.\nKnowledge of FedRAMP-authorized environments and federal security requirements.\nExperience designing platforms supporting high transaction volumes and 24x7 operations.\nIndustry certifications such as:\nAWS Certified Solutions Architect\nMicrosoft Azure Solutions Architect Expert\nTOGAF\nSAFe Architect or equivalent\nDesired Skills\nEnterprise Architecture\nContact Center Technologies\nAI & Intelligent Automation\nOmnichannel Customer Experience\nCloud Architecture\nSystems Integration\nAPI Management\nSecurity & Compliance\nHigh Availability & Disaster Recovery\nVendor Management\nTechnical Leadership\nFederal Government Solutions\n\nPosition Contingency Notice\n\nThis position is being recruited in support of an upcoming federal contract opportunity and is contingent upon contract award, funding, and final client approval. ITCON Services is proactively identifying qualified candidates in anticipation of the program's potential start. Candidates selected for consideration will be kept informed regarding the anticipated timeline and status of the opportunity throughout the recruitment process.","datePosted":"2026-10-20T10:21:46.148Z","dateModified":"2026-10-20T10:21:46.148Z","hiringOrganization":{"@type":"Organization","name":"Itcon Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9ebd12d780a716e8a72f368a"},"url":"https://jobsearcher.com/jobs/9ebd12d780a716e8a72f368a"}}