{"schemaVersion":"jobsearcher.job.v1","id":"9e998bf6d95c173f1f4e8b5e","url":"https://jobsearcher.com/jobs/9e998bf6d95c173f1f4e8b5e","canonicalUrl":"https://jobsearcher.com/jobs/9e998bf6d95c173f1f4e8b5e","title":"Lead Support Engineer (L4) NOWA","description":"About Hudson Valley IT Services, LLC Hudson Valley IT Services, LLC is a U.S.-based Managed Services Provider delivering comprehensive IT support, cybersecurity, and infrastructure solutions to business clients throughout New York, New Jersey, and Pennsylvania. We combine U.S.-based onsite capabilities with a highly skilled international remote team. Our client portfolio spans healthcare, manufacturing, local government, and professional services, supported by advanced monitoring and management, layered security, business continuity, Microsoft 365/Azure, and compliance services.We're seeking an experienced Level 4 Lead Remote Support Engineer to join our Polish remote team, providing expert technical support to a U.S.-based client base. You will work within a structured escalation path, resolving advanced technical issues, mentoring junior staff, and contributing to infrastructure projects.You will:Operate both independently and collaboratively within our escalation framework.Apply deep knowledge of systems, networking, cloud services, and security to resolve advanced incidents.Communicate clearly and professionally in native-level English with both technical and non-technical audiences.Thrive in a fast-paced, service-focused environment.Professional references may be requested and a background check may be required.Contract: B2B (Poland), fully remote; predictable shift 14:00–23:00 CEST (CET in winter) .Overtime: 1.5× rate for pre‐approved hours worked on Polish bank holidays and for hours above 40 per week .On‐call: Billable per policy when engaged.Working environment: established MSP workflows, U.S. client base, strong documentation culture and peer support.#J-18808-Ljbffr","company":"Android","rawCompany":"android","city":"Terryville","state":"CT","isRemote":false,"isActive":false,"createdAt":"2026-04-09T09:08:25.838Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Lead Support Engineer (L4) NOWA","description":"About Hudson Valley IT Services, LLC Hudson Valley IT Services, LLC is a U.S.-based Managed Services Provider delivering comprehensive IT support, cybersecurity, and infrastructure solutions to business clients throughout New York, New Jersey, and Pennsylvania. We combine U.S.-based onsite capabilities with a highly skilled international remote team. Our client portfolio spans healthcare, manufacturing, local government, and professional services, supported by advanced monitoring and management, layered security, business continuity, Microsoft 365/Azure, and compliance services.We're seeking an experienced Level 4 Lead Remote Support Engineer to join our Polish remote team, providing expert technical support to a U.S.-based client base. You will work within a structured escalation path, resolving advanced technical issues, mentoring junior staff, and contributing to infrastructure projects.You will:Operate both independently and collaboratively within our escalation framework.Apply deep knowledge of systems, networking, cloud services, and security to resolve advanced incidents.Communicate clearly and professionally in native-level English with both technical and non-technical audiences.Thrive in a fast-paced, service-focused environment.Professional references may be requested and a background check may be required.Contract: B2B (Poland), fully remote; predictable shift 14:00–23:00 CEST (CET in winter) .Overtime: 1.5× rate for pre‐approved hours worked on Polish bank holidays and for hours above 40 per week .On‐call: Billable per policy when engaged.Working environment: established MSP workflows, U.S. client base, strong documentation culture and peer support.#J-18808-Ljbffr","datePosted":"2026-04-09T09:08:25.838Z","dateModified":"2026-04-09T09:08:25.838Z","hiringOrganization":{"@type":"Organization","name":"Android","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Terryville","addressRegion":"CT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9e998bf6d95c173f1f4e8b5e"},"url":"https://jobsearcher.com/jobs/9e998bf6d95c173f1f4e8b5e"}}