{"schemaVersion":"jobsearcher.job.v1","id":"9e9748fc7c3e45343c2ce0e2","url":"https://jobsearcher.com/jobs/9e9748fc7c3e45343c2ce0e2","canonicalUrl":"https://jobsearcher.com/jobs/9e9748fc7c3e45343c2ce0e2","title":"Operations Manager","description":"Job Title: Operations Manager\nWork Model: Remote – offsite\n\nResponsibilities\nProvide technical guidance for directing and monitoring information systems operations.\nPlan, organize, and direct the Network Operations Team to ensure the stable operation of ECAPE’s network infrastructure.\nMaintain, support, and optimize key functional areas, including network infrastructure, server infrastructure, network security, telecommunications systems, and service desk.\nManage and prioritize monitoring and maintenance of network systems such as LANs, WANs, Internet, intranet, and wireless.\nLead and set priorities for the Network Management Operations team.\nSupport ECAPE end users, operations personnel, and strategic program management.\nMonitor and respond effectively to hardware, software, and network problems.\nCoordinate and manage routine testing and analysis of network facilities.\nSchedule and oversee activity resolution for hardware and software issues.\nManage SLAs, performance monitoring, reporting, and process improvements.\nProvide overall leadership and direction for Help Desk, Hosting, and Security operations, ensuring alignment with organizational goals, SLAs, and compliance.\nDevelop, implement, and monitor operational strategies, policies, and SOPs to improve efficiency, reliability, and customer satisfaction.\nSupervise Tier 1–3 Help Desk teams, ensuring timely incident resolution, service requests, and escalations.\nMaintain SLA compliance, response times, and customer satisfaction metrics.\nImplement automation and knowledge base enhancements to streamline requests and reduce ticket volume.\nOversee hosting environments ensuring system availability, scalability, and performance.\nCoordinate with infrastructure and application teams for deployments, maintenance, and disaster recovery.\nCollaborate with Security and Compliance teams to maintain cybersecurity, including vulnerability management, patch compliance, and access control.\nEnsure adherence to security frameworks such as FISMA and FedRAMP.\nDeliver security operational reports to mitigate threats.\nRequirements\nBachelor’s degree in Management Information Systems, Computer Science, Engineering, IT, Networking, or Telecommunications.\n7+ years of related experience in IT Operations, including at least 4 years of people management.\n5+ years of experience managing SLAs and performance monitoring.\nWorking knowledge of networking concepts, infrastructure, and equipment (e.g., routers, switches, firewalls, load balancers).\nPublic trust level 5 security clearance.\nRelevant certifications such as ITIL v4, CCNA, CCNP, or CCIE preferred.\nProficient in project management and security/compliance issues.\nExperience implementing and managing enterprise-wide monitoring systems for servers, networking devices, and applications.\nSystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.\nSystem One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.\n#LI-KA1\n#M1\n\nRef: #851-Rockville-S1","company":"Systemone","rawCompany":"systemone","city":"Bristol","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-08-05T16:13:02.965Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Manager","description":"Job Title: Operations Manager\nWork Model: Remote – offsite\n\nResponsibilities\nProvide technical guidance for directing and monitoring information systems operations.\nPlan, organize, and direct the Network Operations Team to ensure the stable operation of ECAPE’s network infrastructure.\nMaintain, support, and optimize key functional areas, including network infrastructure, server infrastructure, network security, telecommunications systems, and service desk.\nManage and prioritize monitoring and maintenance of network systems such as LANs, WANs, Internet, intranet, and wireless.\nLead and set priorities for the Network Management Operations team.\nSupport ECAPE end users, operations personnel, and strategic program management.\nMonitor and respond effectively to hardware, software, and network problems.\nCoordinate and manage routine testing and analysis of network facilities.\nSchedule and oversee activity resolution for hardware and software issues.\nManage SLAs, performance monitoring, reporting, and process improvements.\nProvide overall leadership and direction for Help Desk, Hosting, and Security operations, ensuring alignment with organizational goals, SLAs, and compliance.\nDevelop, implement, and monitor operational strategies, policies, and SOPs to improve efficiency, reliability, and customer satisfaction.\nSupervise Tier 1–3 Help Desk teams, ensuring timely incident resolution, service requests, and escalations.\nMaintain SLA compliance, response times, and customer satisfaction metrics.\nImplement automation and knowledge base enhancements to streamline requests and reduce ticket volume.\nOversee hosting environments ensuring system availability, scalability, and performance.\nCoordinate with infrastructure and application teams for deployments, maintenance, and disaster recovery.\nCollaborate with Security and Compliance teams to maintain cybersecurity, including vulnerability management, patch compliance, and access control.\nEnsure adherence to security frameworks such as FISMA and FedRAMP.\nDeliver security operational reports to mitigate threats.\nRequirements\nBachelor’s degree in Management Information Systems, Computer Science, Engineering, IT, Networking, or Telecommunications.\n7+ years of related experience in IT Operations, including at least 4 years of people management.\n5+ years of experience managing SLAs and performance monitoring.\nWorking knowledge of networking concepts, infrastructure, and equipment (e.g., routers, switches, firewalls, load balancers).\nPublic trust level 5 security clearance.\nRelevant certifications such as ITIL v4, CCNA, CCNP, or CCIE preferred.\nProficient in project management and security/compliance issues.\nExperience implementing and managing enterprise-wide monitoring systems for servers, networking devices, and applications.\nSystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.\nSystem One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.\n#LI-KA1\n#M1\n\nRef: #851-Rockville-S1","datePosted":"2026-08-05T16:13:02.965Z","dateModified":"2026-08-05T16:13:02.965Z","hiringOrganization":{"@type":"Organization","name":"Systemone","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bristol","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9e9748fc7c3e45343c2ce0e2"},"url":"https://jobsearcher.com/jobs/9e9748fc7c3e45343c2ce0e2"}}