PartnersACCESS Call Center Representative (Remote Option)

Employer Industry: Healthcare ServicesWhy Consider This Job Opportunity Competitive Compensation & Benefits Package Annual incentive bonus plan Medical, dental, and vision insurance with low deductible/low cost health plan Generous vacation and sick time accrual 12 paid holidays State Retirement (pension plan) 401(k) Plan with employer match Company paid life and disability insurance Wellness Programs Remote work option available Opportunity for career advancement and growth within the organizationWhat To Expect (Job Responsibilities) Answer inbound calls and assist callers by connecting them to the appropriate party Provide technical assistance, answer questions, and handle complaints Route calls to the appropriate resource Enter demographic data into the electronic record and complete necessary forms Provide follow-up callsWhat Is Required (Qualifications) High School diploma At least 1 year of healthcare and/or MH/SU/IDD/TBI experience Knowledge of health, mental health, substance use, traumatic brain injury, and intellectual/developmental disability service delivery Excellent oral and written communication skills Ability to provide technical assistance to both members and ProvidersHow To Stand Out (Preferred Qualifications) Associate degree or higher 1 year of healthcare or MH/SU/IDD/TBI experience Associates Degree in Nursing (ADNs)#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvidedWe prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.Home Health Focus AI helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.