{"schemaVersion":"jobsearcher.job.v1","id":"9e6ae9ff63f4543c094315db","url":"https://jobsearcher.com/jobs/9e6ae9ff63f4543c094315db","canonicalUrl":"https://jobsearcher.com/jobs/9e6ae9ff63f4543c094315db","title":"Senior Manager, Program Operations","description":"All Jobs > Senior Manager, Program Operations\r\nCCO Certification (CCO) is a wholly owned subsidiary of the National Commission for the Certification of Crane Operators (NCCCO). NCCCO was formed in 1995 as a nonprofit organization with its mission to develop effective performance standards for safe load handling equipment operation to assist all segments of general industry and construction.\r\nCCO, established in 2014, supports NCCCO's mission by developing effective performance standards; providing fair, valid, and reliable assessments; acting as an industry resource; and being the leader in providing certifications for those who work in and around load handling equipment. CCO headquarters is in Murray, UT.\r\nPOSITION SUMMARY\r\nCCO is seeking a Senior Manager, Certification Program Operations, to lead assigned certification programs and strengthen operational consistency across the Certification Department.\r\nThis is a senior-level certification role with responsibility for both direct program management and portfolio-level process improvement. The position will manage assigned certification programs while also developing repeatable frameworks that improve exam development, practical-exam readiness, publication controls, committee governance, program continuity, and cross-functional execution.\r\nThe ideal candidate will have experience in certification, credentialing, assessment, workforce development, technical training, or high-stakes examination programs. This role requires strong program leadership, assessment fluency, process discipline, executive communication, and the ability to coordinate complex work across subject matter experts, committees, psychometric staff, operations, quality management, publication, vendors, and leadership.\r\nESSENTIAL DUTIES AND RESPONSIBILITIES\r\nCertification Program Management\r\nManage assigned certification programs from development through ongoing maintenance.\r\nCoordinate written exam, practical exam, item-bank, committee, reference-material, publication, and implementation activities.\r\nSupport program health monitoring, including timelines, risks, dependencies, committee activity, item development, and exam-readiness milestones.\r\nEnsure program work aligns with certification standards, internal policies, exam-development procedures, and accreditation expectations.\r\nPrepare leadership-ready updates on program status, risks, decisions needed, and upcoming milestones.\r\nCertification Operations and Process Improvement\r\nDevelop and improve standard processes for certification program management.\r\nCreate tools and frameworks that improve consistency, continuity, and accountability across Exam Manager work.\r\nSupport development of program-health dashboards, action-item trackers, release-readiness tools, and portfolio-level reporting.\r\nIdentify gaps in current processes and recommend practical improvements.\r\nHelp reduce single points of failure by improving documentation, handoffs, and continuity planning.\r\nPractical Exam Development Framework\r\nHelp establish a structured framework and standards for practical-exam development and maintenance.\r\nCoordinate practical-exam dependencies, including site layouts, CAD needs, equipment requirements, scoring materials, evaluator/proctor impacts, candidate materials, and operational readiness.\r\nEnsure practical-exam changes are reviewed for impact on quality management, testing services, publication, training, and candidate-facing materials.\r\nSupport alignment between written and practical exam requirements where applicable.\r\nPublication Readiness, Launch Gates, and Change Control:\r\nLead or support publication-readiness planning for written and practical examinations.\r\nDevelop launch-gate and change-control processes to ensure exams are ready before publication or implementation.\r\nTrack dependencies related to form readiness, cut scores, psychometric review, committee approval, translation impact, handbook updates, system readiness, and operational implementation.\r\nEnsure post-review or post-standard-setting changes are documented and routed appropriately.\r\nMaintain clear visibility into upcoming releases, risks, blockers, and required decisions.\r\nCross-Functional Coordination:\r\nCoordinate complex certification work across psychometrics, content development, committees, operations, quality management, testing services, publication, legal, marketing, vendors, and other stakeholders.\r\nTranslate technical, psychometric, operational, and committee issues into clear action plans.\r\nFacilitate communication between program owners and internal teams to prevent delays, duplication, or unclear ownership.\r\nEscalate unresolved dependencies before they affect exam quality, delivery, candidate experience, or accreditation readiness.\r\nIdentify risks that affect multiple certification programs.\r\nMonitor issues such as item-bank depth, committee participation, practical-exam readiness, publication conflicts, translation timelines, psychometric dependencies, reference-material updates, and system/vendor constraints.\r\nProvide leadership with clear risk statements, impact assessments, recommended actions, owners, and timelines.\r\nIdentify risks that affect multiple certification programs.\r\nMonitor issues such as item-bank depth, committee participation, practical-exam readiness, publication conflicts, translation timelines, psychometric dependencies, reference-material updates, and system/vendor constraints.\r\nProvide leadership with clear risk statements, impact assessments, recommended actions, owners, and timelines.\r\nQUALIFICATIONS/REQUIREMENTS\r\nEducation and/or Experience:\r\nMaster's degree or higher in education, assessment, business, organizational leadership, workforce development, program management, technical training, psychometrics, or a related field preferred; bachelor's degree with strong relevant experience will be considered.\r\nSignificant experience in certification, credentialing, assessment, workforce development, technical training, or high-stakes examination programs.\r\nDemonstrated ability to manage complex programs involving multiple stakeholders, deadlines, dependencies, and cross-functional teams.\r\nWorking knowledge of exam-development processes, including job/task analysis, blueprints, item development, form development, standard setting, exam maintenance, publication readiness, and change control.\r\nExperience working with subject matter experts, committees, boards, task forces, advisory groups, or similar governance bodies.\r\nAbility to interpret assessment and exam-performance information at an operational level and translate findings into program action.\r\nExperience with practical, performance-based, hands-on, or technical skills examinations preferred.\r\nFamiliarity with ISO/IEC 17024, ANAB, NCCA, or similar accreditation standards preferred.\r\nStrong project management, risk management, documentation, process improvement, and executive communication skills.\r\nAbility to work effectively across departments, vendors, technical experts, psychometric staff, committees, and leadership.\r\nCommitment to exam security, confidentiality, fairness, validity, reliability, and defensibility.\r\nPMP, ICE-CCP, or similar credential preferred.\r\nJOB CONDITIONS\r\nCCO is seeking qualified applicants who reflect and understand our values: Quality, Integrity, Fairness, Excellence, Service and Respect. CCO is a fast-paced, high-energy organization with an ambitious agenda and staff that is highly motivated. This position may experience high work demands under tight timelines.\r\nCCO is an equal opportunity employer.\r\nBENEFITS\r\nPaid Time Off (PTO)\r\n12 Paid Holidays\r\n401k with Employer matching and Profit Sharing\r\nJ-18808-Ljbffr","company":"Nccco","rawCompany":"nccco","city":"Murray","state":"UT","isRemote":false,"isActive":false,"createdAt":"2026-08-14T01:32:55.701Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-3051.01","title":"Quality Control Systems Managers","slug":"quality-control-systems-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"},{"code":"611430","title":"Professional and Management Development Training","slug":"professional-and-management-development-training"},{"code":"813920","title":"Professional Organizations","slug":"professional-organizations"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Manager, Program Operations","description":"All Jobs > Senior Manager, Program Operations\r\nCCO Certification (CCO) is a wholly owned subsidiary of the National Commission for the Certification of Crane Operators (NCCCO). NCCCO was formed in 1995 as a nonprofit organization with its mission to develop effective performance standards for safe load handling equipment operation to assist all segments of general industry and construction.\r\nCCO, established in 2014, supports NCCCO's mission by developing effective performance standards; providing fair, valid, and reliable assessments; acting as an industry resource; and being the leader in providing certifications for those who work in and around load handling equipment. CCO headquarters is in Murray, UT.\r\nPOSITION SUMMARY\r\nCCO is seeking a Senior Manager, Certification Program Operations, to lead assigned certification programs and strengthen operational consistency across the Certification Department.\r\nThis is a senior-level certification role with responsibility for both direct program management and portfolio-level process improvement. The position will manage assigned certification programs while also developing repeatable frameworks that improve exam development, practical-exam readiness, publication controls, committee governance, program continuity, and cross-functional execution.\r\nThe ideal candidate will have experience in certification, credentialing, assessment, workforce development, technical training, or high-stakes examination programs. This role requires strong program leadership, assessment fluency, process discipline, executive communication, and the ability to coordinate complex work across subject matter experts, committees, psychometric staff, operations, quality management, publication, vendors, and leadership.\r\nESSENTIAL DUTIES AND RESPONSIBILITIES\r\nCertification Program Management\r\nManage assigned certification programs from development through ongoing maintenance.\r\nCoordinate written exam, practical exam, item-bank, committee, reference-material, publication, and implementation activities.\r\nSupport program health monitoring, including timelines, risks, dependencies, committee activity, item development, and exam-readiness milestones.\r\nEnsure program work aligns with certification standards, internal policies, exam-development procedures, and accreditation expectations.\r\nPrepare leadership-ready updates on program status, risks, decisions needed, and upcoming milestones.\r\nCertification Operations and Process Improvement\r\nDevelop and improve standard processes for certification program management.\r\nCreate tools and frameworks that improve consistency, continuity, and accountability across Exam Manager work.\r\nSupport development of program-health dashboards, action-item trackers, release-readiness tools, and portfolio-level reporting.\r\nIdentify gaps in current processes and recommend practical improvements.\r\nHelp reduce single points of failure by improving documentation, handoffs, and continuity planning.\r\nPractical Exam Development Framework\r\nHelp establish a structured framework and standards for practical-exam development and maintenance.\r\nCoordinate practical-exam dependencies, including site layouts, CAD needs, equipment requirements, scoring materials, evaluator/proctor impacts, candidate materials, and operational readiness.\r\nEnsure practical-exam changes are reviewed for impact on quality management, testing services, publication, training, and candidate-facing materials.\r\nSupport alignment between written and practical exam requirements where applicable.\r\nPublication Readiness, Launch Gates, and Change Control:\r\nLead or support publication-readiness planning for written and practical examinations.\r\nDevelop launch-gate and change-control processes to ensure exams are ready before publication or implementation.\r\nTrack dependencies related to form readiness, cut scores, psychometric review, committee approval, translation impact, handbook updates, system readiness, and operational implementation.\r\nEnsure post-review or post-standard-setting changes are documented and routed appropriately.\r\nMaintain clear visibility into upcoming releases, risks, blockers, and required decisions.\r\nCross-Functional Coordination:\r\nCoordinate complex certification work across psychometrics, content development, committees, operations, quality management, testing services, publication, legal, marketing, vendors, and other stakeholders.\r\nTranslate technical, psychometric, operational, and committee issues into clear action plans.\r\nFacilitate communication between program owners and internal teams to prevent delays, duplication, or unclear ownership.\r\nEscalate unresolved dependencies before they affect exam quality, delivery, candidate experience, or accreditation readiness.\r\nIdentify risks that affect multiple certification programs.\r\nMonitor issues such as item-bank depth, committee participation, practical-exam readiness, publication conflicts, translation timelines, psychometric dependencies, reference-material updates, and system/vendor constraints.\r\nProvide leadership with clear risk statements, impact assessments, recommended actions, owners, and timelines.\r\nIdentify risks that affect multiple certification programs.\r\nMonitor issues such as item-bank depth, committee participation, practical-exam readiness, publication conflicts, translation timelines, psychometric dependencies, reference-material updates, and system/vendor constraints.\r\nProvide leadership with clear risk statements, impact assessments, recommended actions, owners, and timelines.\r\nQUALIFICATIONS/REQUIREMENTS\r\nEducation and/or Experience:\r\nMaster's degree or higher in education, assessment, business, organizational leadership, workforce development, program management, technical training, psychometrics, or a related field preferred; bachelor's degree with strong relevant experience will be considered.\r\nSignificant experience in certification, credentialing, assessment, workforce development, technical training, or high-stakes examination programs.\r\nDemonstrated ability to manage complex programs involving multiple stakeholders, deadlines, dependencies, and cross-functional teams.\r\nWorking knowledge of exam-development processes, including job/task analysis, blueprints, item development, form development, standard setting, exam maintenance, publication readiness, and change control.\r\nExperience working with subject matter experts, committees, boards, task forces, advisory groups, or similar governance bodies.\r\nAbility to interpret assessment and exam-performance information at an operational level and translate findings into program action.\r\nExperience with practical, performance-based, hands-on, or technical skills examinations preferred.\r\nFamiliarity with ISO/IEC 17024, ANAB, NCCA, or similar accreditation standards preferred.\r\nStrong project management, risk management, documentation, process improvement, and executive communication skills.\r\nAbility to work effectively across departments, vendors, technical experts, psychometric staff, committees, and leadership.\r\nCommitment to exam security, confidentiality, fairness, validity, reliability, and defensibility.\r\nPMP, ICE-CCP, or similar credential preferred.\r\nJOB CONDITIONS\r\nCCO is seeking qualified applicants who reflect and understand our values: Quality, Integrity, Fairness, Excellence, Service and Respect. CCO is a fast-paced, high-energy organization with an ambitious agenda and staff that is highly motivated. This position may experience high work demands under tight timelines.\r\nCCO is an equal opportunity employer.\r\nBENEFITS\r\nPaid Time Off (PTO)\r\n12 Paid Holidays\r\n401k with Employer matching and Profit Sharing\r\nJ-18808-Ljbffr","datePosted":"2026-08-14T01:32:55.701Z","dateModified":"2026-08-14T01:32:55.701Z","hiringOrganization":{"@type":"Organization","name":"Nccco","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Murray","addressRegion":"UT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9e6ae9ff63f4543c094315db"},"url":"https://jobsearcher.com/jobs/9e6ae9ff63f4543c094315db"}}