{"schemaVersion":"jobsearcher.job.v1","id":"9e60c9d8ccdaadc0ab3bd47e","url":"https://jobsearcher.com/jobs/9e60c9d8ccdaadc0ab3bd47e","canonicalUrl":"https://jobsearcher.com/jobs/9e60c9d8ccdaadc0ab3bd47e","title":"End User Svcs Tech Lead","description":"End User Svcs Tech LeadGeneral Dynamics Ordnance and Tactical Systems (OTS) is a global leader in the design, engineering and production of munitions, energetics, weapons, armaments, and missile subsystems around the world. OTS empowers the U.S. military and its allies with an extensive range of overarching product segments applied across all levels of strategic and tactical operations, providing a cutting-edge advantage to our warfighters. Our ethos of honesty, trust, transparency, and alignment are the guiding principles that form the foundation of everything we do. Integrity is paramount, innovation fuels our passion, customer satisfaction is at the core of our mission, and collaboration is key to our success - fostering a culture of teamwork and mutual respect among employees, partners, and stakeholders. Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement, and work/life benefits that include career development and recognition programs. If who we are and what we do resonates with you, we invite you to join our high-performance team!General ProfileRequires full proficiency in a range of technical processes or procedures through job-related training and considerable on-the-job experienceCompletes a variety of atypical assignmentsWorks within defined technical processes and procedures or methodologies and may help determine the appropriate approach for new assignmentsWorks with a limited degree of supervision, with oversight focused only on complex new assignmentsActs as an informal resource for colleagues with less experiencePerforms manual tasks according to established proceduresEssential FunctionsResponds to end-user requests for technical assistance by phone, email, or ticketing system.Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.Utilizes product information or solution database to research, troubleshoot, and deliver solutions.Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.Escalates problems to appropriate levels or teams to achieve issue resolution.May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.Fulfills all service level standards for response time and quality.Required QualificationsRequired education and experience: Vocational/Technical Training Degree and 5-7 years' experience OR Equivalent Combination of Relevant Education &/or ExperiencePreferred QualificationsPreferred education and experience: Associate's DegreeDiscipline/Major: Technical training preferredKnowledge, skills & abilities: Computer Skills. Technical Expertise. Detail Oriented. Computer Troubleshooting. End-User Training. Issue Resolution. Mobile Computing. Mobile Device Support. Solution Delivery. Solution Management. Systems Analysis. Technical Troubleshooting. User Guides. General Office Software. IT Help Desk Software. Operating System.Physical RequirementsMust be able to remain in a stationary position at a desk and/or computer for extended periods of time.Work primarily in a climate-controlled environment with minimal safety/health hazard potential.Travel RequirementsMust be able to remain in a stationary position at a desk and/or computer for extended periods of time.Work primarily in a climate-controlled environment with minimal safety/health hazard potential.If you require assistance or an accommodation for a disability covered under the Americans with Disabilities Act, please email staffing@gd-ots.com or call: 727-578-8295. Please note this contact information is for those requesting a reasonable accommodation while applying for a job, because of a covered disability. General Dynamics Ordnance and Tactical Systems Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans.","company":"General Dynamics","rawCompany":"general dynamics","city":"Hampton","state":"AR","isRemote":false,"isActive":false,"createdAt":"2026-07-24T00:14:07.120Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"928110","title":"National Security","slug":"national-security"},{"code":"541330","title":"Engineering Services","slug":"engineering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"End User Svcs Tech Lead","description":"End User Svcs Tech LeadGeneral Dynamics Ordnance and Tactical Systems (OTS) is a global leader in the design, engineering and production of munitions, energetics, weapons, armaments, and missile subsystems around the world. OTS empowers the U.S. military and its allies with an extensive range of overarching product segments applied across all levels of strategic and tactical operations, providing a cutting-edge advantage to our warfighters. Our ethos of honesty, trust, transparency, and alignment are the guiding principles that form the foundation of everything we do. Integrity is paramount, innovation fuels our passion, customer satisfaction is at the core of our mission, and collaboration is key to our success - fostering a culture of teamwork and mutual respect among employees, partners, and stakeholders. Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement, and work/life benefits that include career development and recognition programs. If who we are and what we do resonates with you, we invite you to join our high-performance team!General ProfileRequires full proficiency in a range of technical processes or procedures through job-related training and considerable on-the-job experienceCompletes a variety of atypical assignmentsWorks within defined technical processes and procedures or methodologies and may help determine the appropriate approach for new assignmentsWorks with a limited degree of supervision, with oversight focused only on complex new assignmentsActs as an informal resource for colleagues with less experiencePerforms manual tasks according to established proceduresEssential FunctionsResponds to end-user requests for technical assistance by phone, email, or ticketing system.Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.Utilizes product information or solution database to research, troubleshoot, and deliver solutions.Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.Escalates problems to appropriate levels or teams to achieve issue resolution.May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.Fulfills all service level standards for response time and quality.Required QualificationsRequired education and experience: Vocational/Technical Training Degree and 5-7 years' experience OR Equivalent Combination of Relevant Education &/or ExperiencePreferred QualificationsPreferred education and experience: Associate's DegreeDiscipline/Major: Technical training preferredKnowledge, skills & abilities: Computer Skills. Technical Expertise. Detail Oriented. Computer Troubleshooting. End-User Training. Issue Resolution. Mobile Computing. Mobile Device Support. Solution Delivery. Solution Management. Systems Analysis. Technical Troubleshooting. User Guides. General Office Software. IT Help Desk Software. Operating System.Physical RequirementsMust be able to remain in a stationary position at a desk and/or computer for extended periods of time.Work primarily in a climate-controlled environment with minimal safety/health hazard potential.Travel RequirementsMust be able to remain in a stationary position at a desk and/or computer for extended periods of time.Work primarily in a climate-controlled environment with minimal safety/health hazard potential.If you require assistance or an accommodation for a disability covered under the Americans with Disabilities Act, please email staffing@gd-ots.com or call: 727-578-8295. Please note this contact information is for those requesting a reasonable accommodation while applying for a job, because of a covered disability. General Dynamics Ordnance and Tactical Systems Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans.","datePosted":"2026-07-24T00:14:07.120Z","dateModified":"2026-07-24T00:14:07.120Z","hiringOrganization":{"@type":"Organization","name":"General Dynamics","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hampton","addressRegion":"AR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9e60c9d8ccdaadc0ab3bd47e"},"url":"https://jobsearcher.com/jobs/9e60c9d8ccdaadc0ab3bd47e"}}