{"schemaVersion":"jobsearcher.job.v1","id":"9e31d07e820bcccbb1ebd560","url":"https://jobsearcher.com/jobs/9e31d07e820bcccbb1ebd560","canonicalUrl":"https://jobsearcher.com/jobs/9e31d07e820bcccbb1ebd560","title":"End User Support Analyst - V","description":"Job TitleTargeted Years of Experience: 10+ yearsJob Description:Work as part of shared services team of agile release train focused on OneFiberPart of the support and operations team of OneFiber resolving day to day user issues and system issuesResponsible for systems engineering activities like infrastructure design and deploymentIdentify, diagnose, and resolve software issues reported by customersInstall and maintain software and provide assistance with configuring system softwareProvide one on one assistance to the end user regarding the technical flaw, either by trouble ticket, phone, email, or in personCoordinate with the third party vendor for timely repair of the system under the maintenance agreement warrantyManage user access requests and ensure audit policies are performed regularlyAssist with system design and software testing to prevent technical breakdowns in futureDocument Bugs and Application IssuesMust Have Skills:Must have excellent technical skills to troubleshoot problems accuratelyMust be able to listen attentively and document user problems comprehensivelyMust have clear communication skills and the ability to help othersMust have the ability to learn new software and apply deductive reasoning to analyze technical issuesWeb technologies - IIS, Apache, Tomcat, WebLogicDatabase technologies - OraclePowerShell, Python, MS BatchDevOps and CI/CD process implementation using tools like JIRA, Jenkins, AnsibleExtensive experience in deploying docker images and its managementExpertise in one of the following areas:a. Security Managementb. Virtualization / Scaling / AWS","company":"Software Technology","rawCompany":"software technology","city":"Bernards","state":"NJ","isRemote":false,"isActive":false,"createdAt":"2026-07-24T00:37:52.950Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"End User Support Analyst - V","description":"Job TitleTargeted Years of Experience: 10+ yearsJob Description:Work as part of shared services team of agile release train focused on OneFiberPart of the support and operations team of OneFiber resolving day to day user issues and system issuesResponsible for systems engineering activities like infrastructure design and deploymentIdentify, diagnose, and resolve software issues reported by customersInstall and maintain software and provide assistance with configuring system softwareProvide one on one assistance to the end user regarding the technical flaw, either by trouble ticket, phone, email, or in personCoordinate with the third party vendor for timely repair of the system under the maintenance agreement warrantyManage user access requests and ensure audit policies are performed regularlyAssist with system design and software testing to prevent technical breakdowns in futureDocument Bugs and Application IssuesMust Have Skills:Must have excellent technical skills to troubleshoot problems accuratelyMust be able to listen attentively and document user problems comprehensivelyMust have clear communication skills and the ability to help othersMust have the ability to learn new software and apply deductive reasoning to analyze technical issuesWeb technologies - IIS, Apache, Tomcat, WebLogicDatabase technologies - OraclePowerShell, Python, MS BatchDevOps and CI/CD process implementation using tools like JIRA, Jenkins, AnsibleExtensive experience in deploying docker images and its managementExpertise in one of the following areas:a. Security Managementb. Virtualization / Scaling / AWS","datePosted":"2026-07-24T00:37:52.950Z","dateModified":"2026-07-24T00:37:52.950Z","hiringOrganization":{"@type":"Organization","name":"Software Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bernards","addressRegion":"NJ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9e31d07e820bcccbb1ebd560"},"url":"https://jobsearcher.com/jobs/9e31d07e820bcccbb1ebd560"}}