{"schemaVersion":"jobsearcher.job.v1","id":"9e11e33596309bfb0c3d6654","url":"https://jobsearcher.com/jobs/9e11e33596309bfb0c3d6654","canonicalUrl":"https://jobsearcher.com/jobs/9e11e33596309bfb0c3d6654","title":"Customer Experience Operations Coordinator","description":"Customer Experience Operations CoordinatorEntry-Level | eCommerce Operations, Customer Experience & BrandLocation: Pompano Beach, FL (On-site)Type: Full-TimeAre you a recent grad interested in marketing, brand, or eCommerce - and curious how customer experience actually impacts a business?At eCosmetics.com, millions of customers interact with our website, emails, and customer care team every month. We're looking for a sharp, detail-oriented Customer Experience Operations Coordinator to help us improve how customers experience our brand at every touchpoint.This role sits at the intersection of customer experience, operations, and marketing helping ensure everything customers see and experience feels clear, consistent, and aligned with our brand.If you've ever noticed when a website feels confusing, an email sounds off, or a customer interaction just doesn't feel right - you'll do well here.This is not a traditional \"customer care\" role. You won't be answering tickets - you'll be reviewing real customer interactions, identifying what's working (and what's not), and helping us improve it.No experience necessary - we will train you. You just need to be sharp, detail-oriented, and care about delivering a great customer experience.?? What You'll DoReview real customer emails, calls, and chats to understand how customers think and where experiences can be improvedHelp ensure all customer communication reflects our brand voice and creates a positive experienceEvaluate team performance and help coach new hires to improve quality and consistencyAssist with onboarding and training of customer care team membersDefine and uphold quality standards across phone and email interactionsQA customer communications to ensure accuracy, tone, and policy alignmentTest website updates and new features to ensure everything works as intendedDocument processes, policies, and best practicesSurface insights and recommendations to leadership that improve customer satisfaction and retention ? What We're Looking ForRecent graduate (0–2 years) with a degree in Business, Marketing, Communications, or related fieldStrong attention to detail - you notice what others missStrong judgment and ability to spot patterns in real customer interactions - you look for patterns, not just answersClear communicator (written and verbal)Organized and proactive - you take ownership and follow throughComfortable giving feedback and helping others improveInterest in eCommerce, operations, or customer experienceBonus:Experience with QA, call reviews, or performance evaluationComfortable with Excel / Google Sheets and basic reporting?? What You'll GainHands-on experience inside a high-volume eCommerce operationDirect exposure to customer behavior, marketing, and operational systemsReal responsibility improving customer experience at scaleMentorship from experienced operators and marketersA clear path into operations, analytics, product, or marketing roles ? Hours & LocationOn-site in Pompano BeachStandard business hours with occasional flexibility?? Why This Role MattersThis role becomes:The quality control layer for how we interact with customersAn early-warning system for problems in our processes or websiteA coach and mentor helping raise the level of the teamA future operator who understands how the business actually worksIf you want a role where you learn fast, see how decisions impact real customers, and build a foundation for a career in eCommerce or operations - this is it.?? How to ApplySend your resume (or a short intro). If you've worked on anything analytical, operational, or process-driven (even in school) include it.","company":"Ecosmeticscom","rawCompany":"ecosmeticscom","city":"Pompano Beach","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-04-09T13:22:27.894Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"13-1161.00","title":"Market Research Analysts and Marketing Specialists","slug":"market-research-analysts-and-marketing-specialists"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"456120","title":"Cosmetics, Beauty Supplies, and Perfume Retailers","slug":"cosmetics-beauty-supplies-and-perfume-retailers"},{"code":"325620","title":"Toilet Preparation Manufacturing","slug":"toilet-preparation-manufacturing"},{"code":"541890","title":"Other Services Related to Advertising","slug":"other-services-related-to-advertising"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Experience Operations Coordinator","description":"Customer Experience Operations CoordinatorEntry-Level | eCommerce Operations, Customer Experience & BrandLocation: Pompano Beach, FL (On-site)Type: Full-TimeAre you a recent grad interested in marketing, brand, or eCommerce - and curious how customer experience actually impacts a business?At eCosmetics.com, millions of customers interact with our website, emails, and customer care team every month. We're looking for a sharp, detail-oriented Customer Experience Operations Coordinator to help us improve how customers experience our brand at every touchpoint.This role sits at the intersection of customer experience, operations, and marketing helping ensure everything customers see and experience feels clear, consistent, and aligned with our brand.If you've ever noticed when a website feels confusing, an email sounds off, or a customer interaction just doesn't feel right - you'll do well here.This is not a traditional \"customer care\" role. You won't be answering tickets - you'll be reviewing real customer interactions, identifying what's working (and what's not), and helping us improve it.No experience necessary - we will train you. You just need to be sharp, detail-oriented, and care about delivering a great customer experience.?? What You'll DoReview real customer emails, calls, and chats to understand how customers think and where experiences can be improvedHelp ensure all customer communication reflects our brand voice and creates a positive experienceEvaluate team performance and help coach new hires to improve quality and consistencyAssist with onboarding and training of customer care team membersDefine and uphold quality standards across phone and email interactionsQA customer communications to ensure accuracy, tone, and policy alignmentTest website updates and new features to ensure everything works as intendedDocument processes, policies, and best practicesSurface insights and recommendations to leadership that improve customer satisfaction and retention ? What We're Looking ForRecent graduate (0–2 years) with a degree in Business, Marketing, Communications, or related fieldStrong attention to detail - you notice what others missStrong judgment and ability to spot patterns in real customer interactions - you look for patterns, not just answersClear communicator (written and verbal)Organized and proactive - you take ownership and follow throughComfortable giving feedback and helping others improveInterest in eCommerce, operations, or customer experienceBonus:Experience with QA, call reviews, or performance evaluationComfortable with Excel / Google Sheets and basic reporting?? What You'll GainHands-on experience inside a high-volume eCommerce operationDirect exposure to customer behavior, marketing, and operational systemsReal responsibility improving customer experience at scaleMentorship from experienced operators and marketersA clear path into operations, analytics, product, or marketing roles ? Hours & LocationOn-site in Pompano BeachStandard business hours with occasional flexibility?? Why This Role MattersThis role becomes:The quality control layer for how we interact with customersAn early-warning system for problems in our processes or websiteA coach and mentor helping raise the level of the teamA future operator who understands how the business actually worksIf you want a role where you learn fast, see how decisions impact real customers, and build a foundation for a career in eCommerce or operations - this is it.?? How to ApplySend your resume (or a short intro). If you've worked on anything analytical, operational, or process-driven (even in school) include it.","datePosted":"2026-04-09T13:22:27.894Z","dateModified":"2026-04-09T13:22:27.894Z","hiringOrganization":{"@type":"Organization","name":"Ecosmeticscom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pompano Beach","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9e11e33596309bfb0c3d6654"},"url":"https://jobsearcher.com/jobs/9e11e33596309bfb0c3d6654"}}