Collection Consumer Service Representative

Job Type: Full Time 8:30-5:30 pmLocation: Miami Lakes, FLSalary Range: $17.00-$19.00We are seeking a professional and motivated Collection Consumer Service Representative to join Hayt, Hayt & Landau (HHL) team. This role focuses on providing high-quality consumer service while guiding consumers toward resolving past-due accounts through clear communication, education, and respectful problem solving. What You'll do/ Position Summary: Engage with consumers via phone in a consistent, efficient, and compliant manner regarding their accountsDeliver professional, respectful, and solution-oriented service on every interactionEducate and guide consumers on available payment options to help bring accounts currentMaintain and update consumer contact and account information accuratelyResolve consumer questions and disputes with care, ensuring concerns are addressed correctly and thoroughlyDocument all calls and account activity promptly and accuratelyNegotiate payment solutions when appropriate, following client/company policies and proceduresMeet established performance goals, including quality and revenue objectivesComplete administrative and follow-up tasks to support daily call center operationsSupport from beginning to end collections process within a fast-paced work environmentExcellent phone communication and negotiation skills, ability to overcome obstacles and focus on positive solutionsExcellent attitude, team player and willingness to learn. Be coachable, open and receptive to ongoing feedback to improve performance for employees and team. What We're Looking For:Strong communication and interpersonal skillsAbility to remain professional, empathetic, and calm in all situationsAttention to detail with accurate data entry skillsComfort handling high-volume phone interactionsProblem-solving mindset with the ability to make sound decisionsCommitment to providing consistent, high-quality consumer serviceDependable and punctual team membersREQUIREMENTS:High School Diploma or GED Equivalent1+ year of experience in collections preferred but not requiredMS Office (word, excel)CRM applications (Customer Relationship Management)Bilingual (English-Spanish) preferred but not requiredWHAT WE OFFER:Full Time, Supportive team environmentOpportunity to grow consumer service and account management skillsCareer growth opportunities within the firmMonday- Friday 8:30-5:30 pmCompensation details: 17-19 Hourly WagePI361a60b30c41-5490