{"schemaVersion":"jobsearcher.job.v1","id":"9dd347541ae808d28394f35f","url":"https://jobsearcher.com/jobs/9dd347541ae808d28394f35f","canonicalUrl":"https://jobsearcher.com/jobs/9dd347541ae808d28394f35f","title":"Human Srvs Program Supervisor","description":"@media (min-width: 320px){ .careerSite{ width: 100%; max-width: 940px; margin-right: auto; margin-left: auto; } .cs-atscs-jobdet-rtpane{ padding-left: 0; } .maincont{ position: relative; top: 0; } .lpic{ float: left; width: 50%; min-width: 305px; } .rpic{ float: left; width: 50%; } .col1{ display: inline-block; width: 25%; min-width: 100px; line-height: 1.4; float: left; } .col1 label{ font-size: 100%; color: black; padding: 0; } .col2{ display: inline-block; width: 75%; min-width: 100px; line-height: 1.4; float: left; } .col50per{ display: inline-block; width: 50%; min-width: 150px; line-height: 1.4; float: left; } .col25per{ display: inline-block; width: 25%; min-width: 150px; line-height: 1.4; float: left; } .fullwidth{ display: block; line-height: 1.4; width: 100%; text-align: center; } .threequarterwidth{ display: block; line-height: 1.4; width: 80%; text-align: center; margin-left: auto; margin-right: auto; } .g_row{ clear: both; width: 100%; padding: 15px; } footer{ position: relative; } } @media (min-width: 768px){ .cs-atscs-jobdet-rtpane{ padding-left: 250px; } .maincont{ top: 0px; } }\nAdvertisement Closes\n09/02/2026 (11:59 PM ET)\nreq80785\nHuman Srvs Program Supervisor\nPay Grade\n16\nSalary\n$4,647.42-6,342.92 Monthly\nEmployment Type\nEXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR/WK\nHiring Agency\nAuditor of Public Accounts | Complaint Review Branch\nLocation\nLocation Varies\nDescription\nThe Auditor of Public Accounts (APA) is a constitutional office led by the elected Auditor of Public Accounts, Allison Ball. The Commonwealth Office of the Ombudsman (COO), an office within the APA, serves Kentuckians who receive public services through the Cabinet for Health and Family Services (CHFS), ensuring the Cabinet is held accountable by providing recommendations to improve its performance. We answer questions about CHFS programs, investigate customer complaints and work with CHFS management to resolve them, advise CHFS management about patterns of complaints and recommend corrective action when appropriate. The COO aims to be conscientious and responsive and provide meaningful feedback to Cabinet staff to improve customer service and satisfaction and Cabinet effectiveness.\n\nThe Complaint Review Branch (CRB) is part of the COO’s Office of Citizen Services and Policy Integrity. It reviews and makes recommendations to resolve complaints about the CHFS and services delivered by Cabinet employees. The Branch issues recommendations to the CHFS concerning complaint trends to improve the Cabinet’s performance and may require corrective action when policy violations are identified.\n\nIf you are looking for a team where you can add value by employing your years of experience, where you will feel valued for your dependable work ethic and where you can excel while working with a small team to perform complex tasks, this is the place for you. Our team members have a unique opportunity to work in a rewarding and engaging environment at an agency that supports a healthy work to life balance, with the potential for flexible schedules and telecommuting.\n\nThis Human Services Program Supervisor will supervise the Extended Services Section within the Complaint Review Branch, overseeing Citizen Assistance Specialists who provide assistance to the public regarding complex issues and complaints about government services. The supervisor will guide and review casework performed by section staff, act as a liaison for and coordinate programmatic activities relative to the assigned CHFS program area, specifically the Department for Behavioral Health, Developmental and Intellectual Disabilities, Department for Aging and Independent Living, Department for Medicaid Services, and the Department for Public Health and ensure section activities align with office standards and priorities. The supervisor will also direct research activities, oversee special studies and investigations conducted by the section, and perform other duties as assigned.\n\nThe following tasks will be a part of the position:\nSupervise professional staff conducting Ombudsman complaint investigations.\nAssign and review casework to ensure timely and accurate resolution.\nMonitor program performance through case reports, staff meetings, and onsite reviews.\nProvide expert level guidance to staff and leadership on complex or high-risk complaint matters.\nInterpret and apply laws, statutes, regulations, and policies to investigate complaints involving CHFS, including but not limited to the Office of Inspector General, the Department for Aging and Independent Living, the Department for Public Health, and the Department for Behavioral Health, Developmental and Intellectual Disabilities.\nPrepare work process and task reports and analyze program trends to recommend efficiency improvements.\nMaintain required section records.\nRecommend changes to policy and procedure based on findings and identified gaps in current practice.\nPreferred Skills and Abilities:\nPrior supervision experience\nStrong ability to work effectively with all levels of staff\nStrong technical review and research skills\nStrong analytical and organizational skills, as well as intense attention to detail\nThe ability to problem-solve through critical and creative thinking\nInitiative to be self-motivated and meet established timeframes.\nMinimum Requirements\nEDUCATION: Graduate of a college or university with a bachelor's degree\n\nEXPERIENCE, TRAINING, OR SKILLS: Must have three years of professional public relations or public service experience. One year of the required experience must be in a human services field or program.\n\nSubstitute EDUCATION for EXPERIENCE: Master's degree in social work, sociology, psychology, nursing, public administration, health or related field supplemented by two years of professional public relations, or public service experience (one of which must have been in a human services field or program) will substitute for the required experience.\n\nSubstitute EXPERIENCE for EDUCATION: Professional experience in directly administering employment and training programs, unemployment insurance, social services, social insurance or health services programs will substitute for the required education on a year-for-year basis.\n\nSPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE\nWorking Condition\nIncumbents working in this job title primarily perform duties in an office setting. Minimal travel may be required. Limited telecommuting options may be available. The agency may terminate or modify any telecommuting arrangement at any time.\nProbationary Period\nThis job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111\nIf you have questions about this advertisement, please contact Angela Shouse at angelag.shouse@ky.gov or 502-209-4765\nAn Equal Opportunity Employer M/F/D","company":"Commonwealthofkentuck","rawCompany":"commonwealthofkentuck","city":"Eastern","state":"KY","isRemote":false,"isActive":false,"createdAt":"2026-08-28T10:18:50.191Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"11-3121.00","title":"Human Resources Managers","slug":"human-resources-managers"},{"code":"21-1093.00","title":"Social and Human Service Assistants","slug":"social-and-human-service-assistants"}],"industries":[{"code":"921190","title":"Other General Government Support","slug":"other-general-government-support"},{"code":"923130","title":"Administration of Human Resource Programs (except Education, Public Health, and Veterans' Affairs Programs)","slug":"administration-of-human-resource-programs-except-education-public-health-and-veterans-affairs-programs"},{"code":"923120","title":"Administration of Public Health Programs","slug":"administration-of-public-health-programs"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Human Srvs Program Supervisor","description":"@media (min-width: 320px){ .careerSite{ width: 100%; max-width: 940px; margin-right: auto; margin-left: auto; } .cs-atscs-jobdet-rtpane{ padding-left: 0; } .maincont{ position: relative; top: 0; } .lpic{ float: left; width: 50%; min-width: 305px; } .rpic{ float: left; width: 50%; } .col1{ display: inline-block; width: 25%; min-width: 100px; line-height: 1.4; float: left; } .col1 label{ font-size: 100%; color: black; padding: 0; } .col2{ display: inline-block; width: 75%; min-width: 100px; line-height: 1.4; float: left; } .col50per{ display: inline-block; width: 50%; min-width: 150px; line-height: 1.4; float: left; } .col25per{ display: inline-block; width: 25%; min-width: 150px; line-height: 1.4; float: left; } .fullwidth{ display: block; line-height: 1.4; width: 100%; text-align: center; } .threequarterwidth{ display: block; line-height: 1.4; width: 80%; text-align: center; margin-left: auto; margin-right: auto; } .g_row{ clear: both; width: 100%; padding: 15px; } footer{ position: relative; } } @media (min-width: 768px){ .cs-atscs-jobdet-rtpane{ padding-left: 250px; } .maincont{ top: 0px; } }\nAdvertisement Closes\n09/02/2026 (11:59 PM ET)\nreq80785\nHuman Srvs Program Supervisor\nPay Grade\n16\nSalary\n$4,647.42-6,342.92 Monthly\nEmployment Type\nEXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR/WK\nHiring Agency\nAuditor of Public Accounts | Complaint Review Branch\nLocation\nLocation Varies\nDescription\nThe Auditor of Public Accounts (APA) is a constitutional office led by the elected Auditor of Public Accounts, Allison Ball. The Commonwealth Office of the Ombudsman (COO), an office within the APA, serves Kentuckians who receive public services through the Cabinet for Health and Family Services (CHFS), ensuring the Cabinet is held accountable by providing recommendations to improve its performance. We answer questions about CHFS programs, investigate customer complaints and work with CHFS management to resolve them, advise CHFS management about patterns of complaints and recommend corrective action when appropriate. The COO aims to be conscientious and responsive and provide meaningful feedback to Cabinet staff to improve customer service and satisfaction and Cabinet effectiveness.\n\nThe Complaint Review Branch (CRB) is part of the COO’s Office of Citizen Services and Policy Integrity. It reviews and makes recommendations to resolve complaints about the CHFS and services delivered by Cabinet employees. The Branch issues recommendations to the CHFS concerning complaint trends to improve the Cabinet’s performance and may require corrective action when policy violations are identified.\n\nIf you are looking for a team where you can add value by employing your years of experience, where you will feel valued for your dependable work ethic and where you can excel while working with a small team to perform complex tasks, this is the place for you. Our team members have a unique opportunity to work in a rewarding and engaging environment at an agency that supports a healthy work to life balance, with the potential for flexible schedules and telecommuting.\n\nThis Human Services Program Supervisor will supervise the Extended Services Section within the Complaint Review Branch, overseeing Citizen Assistance Specialists who provide assistance to the public regarding complex issues and complaints about government services. The supervisor will guide and review casework performed by section staff, act as a liaison for and coordinate programmatic activities relative to the assigned CHFS program area, specifically the Department for Behavioral Health, Developmental and Intellectual Disabilities, Department for Aging and Independent Living, Department for Medicaid Services, and the Department for Public Health and ensure section activities align with office standards and priorities. The supervisor will also direct research activities, oversee special studies and investigations conducted by the section, and perform other duties as assigned.\n\nThe following tasks will be a part of the position:\nSupervise professional staff conducting Ombudsman complaint investigations.\nAssign and review casework to ensure timely and accurate resolution.\nMonitor program performance through case reports, staff meetings, and onsite reviews.\nProvide expert level guidance to staff and leadership on complex or high-risk complaint matters.\nInterpret and apply laws, statutes, regulations, and policies to investigate complaints involving CHFS, including but not limited to the Office of Inspector General, the Department for Aging and Independent Living, the Department for Public Health, and the Department for Behavioral Health, Developmental and Intellectual Disabilities.\nPrepare work process and task reports and analyze program trends to recommend efficiency improvements.\nMaintain required section records.\nRecommend changes to policy and procedure based on findings and identified gaps in current practice.\nPreferred Skills and Abilities:\nPrior supervision experience\nStrong ability to work effectively with all levels of staff\nStrong technical review and research skills\nStrong analytical and organizational skills, as well as intense attention to detail\nThe ability to problem-solve through critical and creative thinking\nInitiative to be self-motivated and meet established timeframes.\nMinimum Requirements\nEDUCATION: Graduate of a college or university with a bachelor's degree\n\nEXPERIENCE, TRAINING, OR SKILLS: Must have three years of professional public relations or public service experience. One year of the required experience must be in a human services field or program.\n\nSubstitute EDUCATION for EXPERIENCE: Master's degree in social work, sociology, psychology, nursing, public administration, health or related field supplemented by two years of professional public relations, or public service experience (one of which must have been in a human services field or program) will substitute for the required experience.\n\nSubstitute EXPERIENCE for EDUCATION: Professional experience in directly administering employment and training programs, unemployment insurance, social services, social insurance or health services programs will substitute for the required education on a year-for-year basis.\n\nSPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE\nWorking Condition\nIncumbents working in this job title primarily perform duties in an office setting. Minimal travel may be required. Limited telecommuting options may be available. The agency may terminate or modify any telecommuting arrangement at any time.\nProbationary Period\nThis job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111\nIf you have questions about this advertisement, please contact Angela Shouse at angelag.shouse@ky.gov or 502-209-4765\nAn Equal Opportunity Employer M/F/D","datePosted":"2026-08-28T10:18:50.191Z","dateModified":"2026-08-28T10:18:50.191Z","hiringOrganization":{"@type":"Organization","name":"Commonwealthofkentuck","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Eastern","addressRegion":"KY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9dd347541ae808d28394f35f"},"url":"https://jobsearcher.com/jobs/9dd347541ae808d28394f35f"}}