{"schemaVersion":"jobsearcher.job.v1","id":"9dd29c8ebaab46fe3a129b8a","url":"https://jobsearcher.com/jobs/9dd29c8ebaab46fe3a129b8a","canonicalUrl":"https://jobsearcher.com/jobs/9dd29c8ebaab46fe3a129b8a","title":"IT Specialist - Technical Support (Mid Level)","description":"IT Specialist - Technical Support (Mid Level) Job #: 2976\r\nPay Rate: Not Specified\r\nJob type\r\nLocation: Torrance, CA\r\nOrganization Unit: Phenomenex Inc\r\nWork Location: Torrance, CA\r\nResponsibilities\r\nTroubleshoot user problems at the desktop.\r\nResolve hardware break-fix issues, network connectivity, and application-related questions for third-party products.\r\nEscalate or perform server functions related to desktop issues and TCP/IP connectivity.\r\nCoordinate with subject matter experts to resolve concerns for proprietary applications.\r\nAssist Project Managers in the end-to-end process for destination moves and hardware/software upgrades, including client interviews, technology evaluations, recommendations, and technical training.\r\nTechnical Support Specialist (Senior Level) Job Duties:\r\nEvaluate system potential by testing compatibility of new programs.\r\nEvaluate expansions or enhancements by studying workload and capacity.\r\nAchieve system objectives by gathering data, evaluating options, and recommending actions.\r\nConfirm program objectives by testing new programs against established standards.\r\nImprove existing programs by reviewing objectives and recommending changes.\r\nEvaluate vendor-supplied software by testing compatibility.\r\nPerform hardware/component factory acceptance testing.\r\nLoad software into production and establish hardware connections.\r\nTrain users and provide operating instructions.\r\nDocument hardware and software changes to maintain historical records.\r\nMaintain client confidence by keeping information confidential.\r\nEnhance professional knowledge by attending workshops and participating in professional societies.\r\nContribute to team efforts by accomplishing related results.\r\nTechnical Support Specialist (Senior Level) Skills and Qualifications:\r\nProblem Solving\r\nPresenting Technical Information\r\nProcess Improvement\r\nSoftware Maintenance\r\nSoftware Testing\r\nNetwork Design and Implementation\r\nLoad Balancing and Scalability\r\nVendor Relationships\r\nSoftware Performance Tuning\r\nNetwork Performance Tuning\r\nDatabase Performance Tuning\r\nJ-18808-Ljbffr","company":"TechDigital Group","rawCompany":"techdigital group","city":"Industry","state":"CA","isRemote":false,"isActive":true,"createdAt":"2026-06-26T02:30:01.371Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.00","title":"Computer Occupations, All Other","slug":"computer-occupations-all-other"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Specialist - Technical Support (Mid Level)","description":"IT Specialist - Technical Support (Mid Level) Job #: 2976\r\nPay Rate: Not Specified\r\nJob type\r\nLocation: Torrance, CA\r\nOrganization Unit: Phenomenex Inc\r\nWork Location: Torrance, CA\r\nResponsibilities\r\nTroubleshoot user problems at the desktop.\r\nResolve hardware break-fix issues, network connectivity, and application-related questions for third-party products.\r\nEscalate or perform server functions related to desktop issues and TCP/IP connectivity.\r\nCoordinate with subject matter experts to resolve concerns for proprietary applications.\r\nAssist Project Managers in the end-to-end process for destination moves and hardware/software upgrades, including client interviews, technology evaluations, recommendations, and technical training.\r\nTechnical Support Specialist (Senior Level) Job Duties:\r\nEvaluate system potential by testing compatibility of new programs.\r\nEvaluate expansions or enhancements by studying workload and capacity.\r\nAchieve system objectives by gathering data, evaluating options, and recommending actions.\r\nConfirm program objectives by testing new programs against established standards.\r\nImprove existing programs by reviewing objectives and recommending changes.\r\nEvaluate vendor-supplied software by testing compatibility.\r\nPerform hardware/component factory acceptance testing.\r\nLoad software into production and establish hardware connections.\r\nTrain users and provide operating instructions.\r\nDocument hardware and software changes to maintain historical records.\r\nMaintain client confidence by keeping information confidential.\r\nEnhance professional knowledge by attending workshops and participating in professional societies.\r\nContribute to team efforts by accomplishing related results.\r\nTechnical Support Specialist (Senior Level) Skills and Qualifications:\r\nProblem Solving\r\nPresenting Technical Information\r\nProcess Improvement\r\nSoftware Maintenance\r\nSoftware Testing\r\nNetwork Design and Implementation\r\nLoad Balancing and Scalability\r\nVendor Relationships\r\nSoftware Performance Tuning\r\nNetwork Performance Tuning\r\nDatabase Performance Tuning\r\nJ-18808-Ljbffr","datePosted":"2026-06-26T02:30:01.371Z","dateModified":"2026-06-26T02:30:01.371Z","hiringOrganization":{"@type":"Organization","name":"TechDigital Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Industry","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9dd29c8ebaab46fe3a129b8a"},"url":"https://jobsearcher.com/jobs/9dd29c8ebaab46fe3a129b8a"}}