Host/Hostess, Jazz Playhouse

Sonesta International Hotels Job OpportunityWe're Sonesta International Hotels. The 8th largest hotel company in the U.S.and growing fast.An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.Together We Thrive bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.Job Title: Host/HostessThe Host/Hostess is responsible for greeting guests at the door. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner.Key Job FunctionsGreets guests, escorts them to tables, and provides menus in a timely fashionPerforms proper checkout at the end of shift as outlined inside work checklistFollow all appropriate systems outlined in the Service ManualMaintain service standards set forth in the Service ManualFollows guidelines for guest recovery, as necessaryResponsible for the cleanliness and maintenance of service area and toolsMust return all items to their properly zoned locationMust use tools in the proper manner as outlined in the Service GuidelinesAttends all ongoing training sessionsAssists in the training and mentoring of new staffFollow all prescribed systems of organization and cleanlinessMaintain levels of quality and service as outlined in the service manualComplete all before, during and after shift paperworkOther duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.Build solid relationship with your ColleaguesTreat colleagues with respect and dignityDeliver Passionate & Engaging Service to our GuestsYou will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectationsYou will consistently deliver our GUEST model:Greet or welcome everyone, warmly with a smileUse eye and ear contact and guest's nameEstablish/anticipate needsSolve and own all requests/complaintsThank everyoneQualifications and SkillsA candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.Track record of delivering exceptional guest or client experienceCommunication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.Strong communication skills writes clearly and informativelyAppropriate professional appearance and demeanor.Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.Completes work in timely manner.Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.Asks for and offers help when needed.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to stand. The employee is frequently required to walk; use hands to handle, or feel; reach with hands and arms. The employee is occasionally required to talk or hear. The employee must occasionally lift and/or move up to 50 pounds.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Additional Job Information/AnticipatedPay RangeBenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident InsuranceSonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.