Customer Quality Engineer (CQE)

Job SummaryThe selected candidate will act as a liaison between the customer plant and the manufacturing facility, ensuring smooth communication, quality control, and timely resolution of issues.Key ResponsibilitiesServe as the primary communication link between the Customer Plant and DelphiRe-verify parts within the system and ensure data accuracyPerform first-level analysis of non-conformancesInspect and verify all suspect productsMaintain and manage product test equipmentExpedite non-conforming materials back to Delphi on the same dayInput and manage data in the Incident Reporting System (IRS)Provide technical support and system-related guidanceConduct and coordinate initial 24-hour containment activitiesCoordinate additional containment activities as requiredActively participate in response teams for issue resolutionPrepare and submit weekly trip reportsMonitor and negotiate Global Customer Base Return Parts Per Million (PPM) ratesSupport and coordinate special event activitiesBuild strong customer relationships to enhance product quality and business growthRequired Skills & QualificationsStrong knowledge of computer applications (Excel, Word, Email)Highly organized with excellent communication skillsAbility to interact effectively with customersStrong analytical and problem-solving skillsExperience & Education6–10+ years of relevant work experience (10+ preferred)Bachelor's degree in Engineering requiredTraining in computer applications