{"schemaVersion":"jobsearcher.job.v1","id":"9dbcbd25fd9620d5744056df","url":"https://jobsearcher.com/jobs/9dbcbd25fd9620d5744056df","canonicalUrl":"https://jobsearcher.com/jobs/9dbcbd25fd9620d5744056df","title":"Network Support Engineer","description":"Network Support Engineer\r\nFor this position, we are looking for key candidates who possess a strong service/support orientation. The Network Support Engineer will be responsible for maintaining the design and integrity of customer's internal infrastructures. This relates to all technology, to include workstations, servers, printers, networks, and vendor specific hardware and software.\r\nResponsibilities\r\nResponsible for providing IT support relating to technical issues involving Microsoft's core business applications, as well as environments built on Citrix, Microsoft and Apple\r\nTroubleshoot and resolve general PC issues that clients may have\r\nWork collaboratively with peers in order to help solve clients issues in a timely manner\r\nLiable to ensure that once a ticket has been assigned to you – you must complete the ticket according to SLA standards\r\nPerform technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security\r\nAbility to work collaboratively with your team in order to effectively diagnose and repair PC matters\r\nImplement and perform disaster recovery operations\r\nEnsure that service issues that cannot be completed within agreed service are being escalated to a greater level\r\nCustomer Communication (20%)\r\nResponsible for answering all incoming client calls of non-ticketed problems\r\nCommunicate with clients to keep them informed of incident progress, notifying them of impending changes or agreed outages\r\nImprove the overall customer experience for our clients\r\nMonitoring Ticket Boards/Documentation (15%)\r\nResponsible for viewing and assigning tickets to the appropriate board\r\nEnter all work as service tickets into ConnectWise\r\nResponsible for ticket documentation to include both system reviews and recommendations\r\nMaintain logs related to network functions as well as maintenance and repair records\r\nDocument internal processes and procedures related to duties and responsibilities\r\nTo perform this job successfully, an individual must be able to perform each of the requirements listed below:\r\nProfessional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Astaro appliances CSSA, Cisco CCNA, or VMware VCP\r\nInterpersonal skills: such as telephony skills, communication skills, active listening and customer-care\r\nDiagnosis skills of technical issues\r\nTechnical awareness: ability to match resources to technical issues appropriately\r\nService awareness of all organization's key IT services for which support is being provided\r\nUnderstanding of support tools, techniques, and how technology is used to provide IT services\r\nTyping skills to ensure quick and accurate entry of service request details\r\nSelf-motivated with the ability to work in a fast moving environment\r\nJ-18808-Ljbffr","company":"Vertical It","rawCompany":"vertical it","city":"Braintree","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-07-16T01:35:57.100Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1241.00","title":"Computer Network Architects","slug":"computer-network-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Network Support Engineer","description":"Network Support Engineer\r\nFor this position, we are looking for key candidates who possess a strong service/support orientation. The Network Support Engineer will be responsible for maintaining the design and integrity of customer's internal infrastructures. This relates to all technology, to include workstations, servers, printers, networks, and vendor specific hardware and software.\r\nResponsibilities\r\nResponsible for providing IT support relating to technical issues involving Microsoft's core business applications, as well as environments built on Citrix, Microsoft and Apple\r\nTroubleshoot and resolve general PC issues that clients may have\r\nWork collaboratively with peers in order to help solve clients issues in a timely manner\r\nLiable to ensure that once a ticket has been assigned to you – you must complete the ticket according to SLA standards\r\nPerform technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security\r\nAbility to work collaboratively with your team in order to effectively diagnose and repair PC matters\r\nImplement and perform disaster recovery operations\r\nEnsure that service issues that cannot be completed within agreed service are being escalated to a greater level\r\nCustomer Communication (20%)\r\nResponsible for answering all incoming client calls of non-ticketed problems\r\nCommunicate with clients to keep them informed of incident progress, notifying them of impending changes or agreed outages\r\nImprove the overall customer experience for our clients\r\nMonitoring Ticket Boards/Documentation (15%)\r\nResponsible for viewing and assigning tickets to the appropriate board\r\nEnter all work as service tickets into ConnectWise\r\nResponsible for ticket documentation to include both system reviews and recommendations\r\nMaintain logs related to network functions as well as maintenance and repair records\r\nDocument internal processes and procedures related to duties and responsibilities\r\nTo perform this job successfully, an individual must be able to perform each of the requirements listed below:\r\nProfessional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Astaro appliances CSSA, Cisco CCNA, or VMware VCP\r\nInterpersonal skills: such as telephony skills, communication skills, active listening and customer-care\r\nDiagnosis skills of technical issues\r\nTechnical awareness: ability to match resources to technical issues appropriately\r\nService awareness of all organization's key IT services for which support is being provided\r\nUnderstanding of support tools, techniques, and how technology is used to provide IT services\r\nTyping skills to ensure quick and accurate entry of service request details\r\nSelf-motivated with the ability to work in a fast moving environment\r\nJ-18808-Ljbffr","datePosted":"2026-07-16T01:35:57.100Z","dateModified":"2026-07-16T01:35:57.100Z","hiringOrganization":{"@type":"Organization","name":"Vertical It","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Braintree","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9dbcbd25fd9620d5744056df"},"url":"https://jobsearcher.com/jobs/9dbcbd25fd9620d5744056df"}}