{"schemaVersion":"jobsearcher.job.v1","id":"9d96404df227986e0b0cde35","url":"https://jobsearcher.com/jobs/9d96404df227986e0b0cde35","canonicalUrl":"https://jobsearcher.com/jobs/9d96404df227986e0b0cde35","title":"Technical Customer Support Engineer (Technical Solutions / Support)","description":"Description\r\nThe Position\r\nWe are seeking a Technical Customer Support Engineer who is passionate about helping customers, solving problems, and improving user experiences. You'll be the first point of contact for our customers, handling inquiries, troubleshooting issues, and ensuring satisfaction with our products and services.\r\nResponsibilities & Skills\r\nYou should\r\nProblem solver,Independent worker, logical and critical thinker.\r\nHighly adaptable to a new working environment.\r\nAbility in Learning new skills and applying them for efficient customer issue resolutions.\r\nAbility to work in 24/7 rotational shifts.\r\nClient oriented thinking, ensuring high customer satisfaction indices.\r\nCollaboration with cross-functional teams.\r\nAbility to explain technical concepts to non-technical individuals.\r\nRequired Skills\r\nExcellent communication and interpersonal skills.\r\nBachelor's degree or equivalent experience.\r\n1 years in a Technical support role in SaaS enterprise products.\r\nStrong Experience with SQL for querying databases.\r\nKnowledge of REST APIs, Postman, Kibana, Grafana.\r\nExperience with ticketing systems like JIRA. Incident management, Escalations and SLAs.\r\nBasic Knowledge on cloud technologies.\r\nBasic Python knowledge.\r\nHaving a background in the clean energy domain is an added advantage.\r\nQualifications\r\nBachelor's in Engineering, or a related field.\r\nUplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, caste, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\r\nJ-18808-Ljbffr","company":"Uplight","rawCompany":"uplight","city":"La Pine","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-06-26T02:20:28.042Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Customer Support Engineer (Technical Solutions / Support)","description":"Description\r\nThe Position\r\nWe are seeking a Technical Customer Support Engineer who is passionate about helping customers, solving problems, and improving user experiences. You'll be the first point of contact for our customers, handling inquiries, troubleshooting issues, and ensuring satisfaction with our products and services.\r\nResponsibilities & Skills\r\nYou should\r\nProblem solver,Independent worker, logical and critical thinker.\r\nHighly adaptable to a new working environment.\r\nAbility in Learning new skills and applying them for efficient customer issue resolutions.\r\nAbility to work in 24/7 rotational shifts.\r\nClient oriented thinking, ensuring high customer satisfaction indices.\r\nCollaboration with cross-functional teams.\r\nAbility to explain technical concepts to non-technical individuals.\r\nRequired Skills\r\nExcellent communication and interpersonal skills.\r\nBachelor's degree or equivalent experience.\r\n1 years in a Technical support role in SaaS enterprise products.\r\nStrong Experience with SQL for querying databases.\r\nKnowledge of REST APIs, Postman, Kibana, Grafana.\r\nExperience with ticketing systems like JIRA. Incident management, Escalations and SLAs.\r\nBasic Knowledge on cloud technologies.\r\nBasic Python knowledge.\r\nHaving a background in the clean energy domain is an added advantage.\r\nQualifications\r\nBachelor's in Engineering, or a related field.\r\nUplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, caste, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\r\nJ-18808-Ljbffr","datePosted":"2026-06-26T02:20:28.042Z","dateModified":"2026-06-26T02:20:28.042Z","hiringOrganization":{"@type":"Organization","name":"Uplight","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"La Pine","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9d96404df227986e0b0cde35"},"url":"https://jobsearcher.com/jobs/9d96404df227986e0b0cde35"}}