{"schemaVersion":"jobsearcher.job.v1","id":"9d94c7364de3ce91af23b034","url":"https://jobsearcher.com/jobs/9d94c7364de3ce91af23b034","canonicalUrl":"https://jobsearcher.com/jobs/9d94c7364de3ce91af23b034","title":"Customer Support Representative","description":"We’re here to make real estate transactions simpler by providing a seamless digital lead-to-close experience for agents, brokers, and their clients. As the industry continues to evolve, we remain committed to supporting real estate professionals while building a diverse and inclusive workplace that celebrates individuality.\nAs a Customer Support Representative, you will provide technical support and troubleshooting for brokerage customers using the Back Office product, primarily through email, with phone and chat as secondary channels. You will answer questions about product functionality, use accounting knowledge when needed, resolve or escalate issues, and deliver an exceptional customer experience.\nWhat You'll Do:\nSupport customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels\nLog details of all support sessions and customer challenges in the ticketing system\nMonitor and manage your own case workload and backlog, prioritizing and triaging as needed\nWork with peers to troubleshoot and resolve issues and share product knowledge\nRely on interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges\nEfficiently answer customer questions while displaying excellent email and telephone etiquette\nWork with broker accounts, applying knowledge of Lone Wolf Foundation to support account-level needs\nSubmit Jira tickets for identified bugs or issues and monitor their status through to resolution\nFacilitate conflict resolution and escalate issues appropriately\nRecognize opportunities for improving product and customer experience based on the feedback you receive\nWhat You'll Bring:\nMinimum 2-3 years of experience using or supporting Back Office is a plus\n2-3 years of experience in Customer Support preferred\nAccounting knowledge is ideal\nExperience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred\nKnowledge of Remote Desktop is an asset\nChat support experience is a plus\nKnowledge of Lone Wolf Foundation is a plus\nProficient with Microsoft Office Suite or related software","company":"Lonewolftechnologies","rawCompany":"lonewolftechnologies","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-12T13:27:37.920Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"531390","title":"Other Activities Related to Real Estate","slug":"other-activities-related-to-real-estate"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"531210","title":"Offices of Real Estate Agents and Brokers","slug":"offices-of-real-estate-agents-and-brokers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Representative","description":"We’re here to make real estate transactions simpler by providing a seamless digital lead-to-close experience for agents, brokers, and their clients. As the industry continues to evolve, we remain committed to supporting real estate professionals while building a diverse and inclusive workplace that celebrates individuality.\nAs a Customer Support Representative, you will provide technical support and troubleshooting for brokerage customers using the Back Office product, primarily through email, with phone and chat as secondary channels. You will answer questions about product functionality, use accounting knowledge when needed, resolve or escalate issues, and deliver an exceptional customer experience.\nWhat You'll Do:\nSupport customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels\nLog details of all support sessions and customer challenges in the ticketing system\nMonitor and manage your own case workload and backlog, prioritizing and triaging as needed\nWork with peers to troubleshoot and resolve issues and share product knowledge\nRely on interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges\nEfficiently answer customer questions while displaying excellent email and telephone etiquette\nWork with broker accounts, applying knowledge of Lone Wolf Foundation to support account-level needs\nSubmit Jira tickets for identified bugs or issues and monitor their status through to resolution\nFacilitate conflict resolution and escalate issues appropriately\nRecognize opportunities for improving product and customer experience based on the feedback you receive\nWhat You'll Bring:\nMinimum 2-3 years of experience using or supporting Back Office is a plus\n2-3 years of experience in Customer Support preferred\nAccounting knowledge is ideal\nExperience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred\nKnowledge of Remote Desktop is an asset\nChat support experience is a plus\nKnowledge of Lone Wolf Foundation is a plus\nProficient with Microsoft Office Suite or related software","datePosted":"2026-08-12T13:27:37.920Z","dateModified":"2026-08-12T13:27:37.920Z","hiringOrganization":{"@type":"Organization","name":"Lonewolftechnologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9d94c7364de3ce91af23b034"},"url":"https://jobsearcher.com/jobs/9d94c7364de3ce91af23b034"}}