Patient Access Representative II

Job Title: Patient Access RepresentativeLocation: Hixson, TNEmployment Type: Contract (through October 2026)Compensation: $18.00/hourSchedule: Shift VariesOpenings: MultiplePosition OverviewWheeler Staffing Partners is seeking compassionate and customer-focused Patient Access Representatives for multiple contract opportunities in Hixson, TN. This role supports patient registration, admissions, scheduling, insurance verification, financial clearance, and customer service functions within a fast-paced healthcare environment. Candidates should be comfortable working in high-pressure settings and handling emotionally challenging situations with professionalism and empathy. Prior healthcare and Epic experience are strongly preferred.Key ResponsibilitiesGreet patients and provide exceptional customer serviceComplete patient registration, admissions, pre-admissions, and discharge processesCollect and verify patient demographic and insurance informationVerify benefits, eligibility, authorizations, and financial clearance requirementsEducate patients on financial responsibilities and collect payments using compliant practicesExplain and secure required patient forms and documentationSchedule appointments and diagnostic procedures as neededMaintain accurate records and protected health informationSupport multiple Patient Access service areas, including Emergency Department functionsCommunicate effectively with patients, providers, and internal teamsRequired QualificationsHigh School Diploma or GED requiredPrior healthcare experience strongly preferredEpic experience strongly preferredMedical Terminology coursework requiredMinimum typing speed of 35 WPMCustomer service experience requiredProficiency with computers, keyboarding, and Microsoft applicationsAbility to thrive in a fast-paced, high-pressure environmentStrong communication and organizational skillsPreferred Qualifications0–1 year of administrative experience in a healthcare or insurance settingSome college coursework preferredKnowledge of healthcare workflows, insurance verification, and compliance standards preferredPhysical RequirementsAbility to sit, stand, and walk for extended periodsOccasionally lift up to 25 poundsPre-Employment RequirementsBackground check requiredDrug screen requiredMust meet required employee health screening and vaccination requirementsWhy Work With Wheeler Staffing Partners?Wheeler Staffing Partners connects talented professionals with meaningful opportunities while delivering a personalized experience and long-term career support.